Chapter
3.
Recovering
software
The
Product
Recovery
Program
will
reinstall
your
computer
operating
system
and
factory-installed
software.
The
Product
Recovery
Program
is
located
on
a
separate
partition
on
your
hard
disk.
Be
sure
to
read
the
important
notes
under
“Performing
a
recovery”
before
using
the
Product
Recovery
program.
The
Product
Recovery
program
runs
independently
of
the
operating
system.
Performing
a
software
recovery
Important
Understand
the
following
information
before
recovering
your
software:
v
Perform
a
recovery
only
as
a
last
resort
after
you
have
tried
using
all
other
diagnostic
and
troubleshooting
tools.
v
If
possible,
make
backup
copies
of
your
data
files
before
starting
the
recovery
process.
The
recovery
process
deletes
all
information
that
is
stored
on
the
primary
hard
disk
partition
(usually
drive
C).
v
If
the
Product
Recovery
program
does
not
work
or
will
not
start
as
described,
see
“Solving
recovery
problems”
on
page
12.
To
recover
your
factory-installed
software
use
the
Product
Recovery
program
on
the
hard
disk.
Note:
Some
models
might
have
to
use
the
Access
IBM
Predesktop
Area
to
perform
a
software
recovery.
This
section
provides
instructions
for
using
this
program.
If
you
have
any
problems
running
the
Product
Recovery
program,
see
“Solving
recovery
problems”
on
page
12.
To
perform
a
software
recovery,
use
the
following
procedure:
1.
Make
backup
copies
of
your
data
files,
if
possible.
Any
files
on
the
hard
disk
that
are
not
backed
up
will
be
lost
during
recovery.
2.
Turn
off
your
computer
for
at
least
5
seconds.
Press
and
hold
the
F11
key
while
you
press
the
power
button
to
start
the
Product
Recovery
program.
Did
the
Product
Recovery
menu
display?
Yes
.
Go
to
Step
3
on
page
12.
No
.
Go
to
“Solving
recovery
problems”
on
page
12.
Note:
If
the
Access
IBM
Predesktop
Area
displays,
select
Recover
to
factory
content
or
Restore
your
backups
.
©
Copyright
IBM
Corp.
2003
11
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