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• If the software program used to work correctly, but does not work correctly now, do the following:

On the Windows 7 operating system, click

Start

➙

Control Panel

➙

System and Security

➙

System

➙

System Protection

➙

System Restore

.

• If you are unable to resolve the problem through other methods, uninstall the software program and

reinstall it.

If these actions do not correct the problem, you might need technical assistance. Contact your software
manufacturer or see “Additional information resources” on page 31 for details.

USB problems

Symptom: The USB connectors cannot be accessed.

Actions:

• Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB

device has its own power cord, make sure it is attached to a properly grounded electrical outlet.

• If the USB device has its own On/Off switch, make sure it is in the On position.

• If the USB device has an Online switch, make sure it is in the Online position.

• If the USB device is a printer, make sure paper is loaded correctly.

• Make sure any device drivers or other software supplied with the USB device is correctly installed.

Refer to the documentation for the USB device.

• Reset the device by detaching and reattaching the USB connector.

If these actions do not correct the problem, run the diagnostic programs to test the USB connector (see
“Diagnostics” on page 51 for instructions). If the USB device came with its own diagnostics, run those
diagnostics against the USB device. If you need technical assistance, see “Additional information resources”
on page 31.

Diagnostics

The diagnostic program is used to test hardware components of your computer. The diagnostic program can
also report operating-system-controlled settings that interfere with the correct operation of your computer.
You can use the preinstalled diagnostic program to diagnose computer problems, if your computer is
running the Windows operating system.

Notes:

1. Your computer is preinstalled with the Lenovo Solution Center program for diagnostic purposes. For

more information about the Lenovo Solution Center program, see “Lenovo Solution Center” on page 51.

2. If you are unable to isolate and repair the problem yourself after running the diagnostic program, save

and print the log files created by the diagnostic program. You will need the log files when you speak to a
Lenovo technical support representative.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It
combines diagnostic tests, system information collection, security status, and support information, along
with hints and tips for maximum system performance.

Notes:

Chapter 5

.

Troubleshooting and diagnostics

51

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Содержание ThinkCentre Edge 72z

Страница 1: ...ThinkCentre Edge Hardware Maintenance Manual Machine Types 3569 3571 and 3574 ...

Страница 2: ......

Страница 3: ...ThinkCentre Edge Hardware Maintenance Manual Machine Types 3569 3571 and 3574 ...

Страница 4: ...nd Setup Guide and Appendix A Notices on page 131 First Edition May 2012 Copyright Lenovo 2012 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software are delivered pursuant a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Страница 5: ... Power On Password 54 Administrator Password 54 Setting changing and deleting a password 54 Enabling or disabling a device 54 Selecting a startup device 55 Selecting a temporary startup device 55 Selecting or changing the startup device sequence 55 Exiting the Setup Utility program 55 Chapter 7 Symptom to FRU Index 57 Hard disk drive boot error 57 Power Supply Problems 57 Diagnostic error codes 57...

Страница 6: ...ion 127 Security features 127 Hardware controlled Passwords 127 Operating system password 127 Vital product data 127 BIOS levels 127 Flash update procedures 127 Updating flashing the BIOS from a disc 127 Updating flashing the BIOS from your operating system 128 Recovering from a POST BIOS update failure 128 Power management 129 Automatic configuration and power interface ACPI BIOS 129 Automatic Po...

Страница 7: ... Chapter 9 Replacing FRUs on page 87 For FRU part numbers go to http www lenovo com serviceparts lookup Important Safety Information Be sure to read all caution and danger statements in this book before performing any of the instructions Veuillez lire toutes les consignes de type DANGER et ATTENTION du présent document avant d exécuter les instructions Lesen Sie unbedingt alle Hinweise vom Typ ACH...

Страница 8: ...2 ThinkCentre Edge Hardware Maintenance Manual ...

Страница 9: ...hat other people will not trip over it Do not wear loose clothing that can be trapped in the moving parts of a machine Ensure that your sleeves are fastened or rolled up above your elbows If your hair is long fasten it Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip approximately 8 centimeters 3 inches from the end Do not wear jewelry chains metal fr...

Страница 10: ... must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body When using a tester set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strips and machine frames Observe the sp...

Страница 11: ...ition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious alterations Use good judgment as to the safety of any alterations 6 Check inside the unit for any obvious u...

Страница 12: ...lls on these systems Use the round ground prong of the ac plug on ac operated computers Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Safety notices multi lingual translations The caution and danger safety notices in this section are provide...

Страница 13: ...mmended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disassemble Dispose of the battery as required by local ordinances or regulatio...

Страница 14: ...evice and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 8 ThinkCentre Edge Hardware Maintenance Manual ...

Страница 15: ...Chapter 2 Safety information 9 ...

Страница 16: ... 18 kg 37 lbs 32 kg 70 5 lbs 55 kg 121 2 lbs 1 2 PERIGO 10 ThinkCentre Edge Hardware Maintenance Manual ...

Страница 17: ... ou abrir tampas deste produto ou de dispositivos conectados Para Conectar Para Desconectar 1 DESLIGUE Tudo 2 Primeiramente conecte todos os cabos aos dispositivos 3 Conecte os cabos de sinal aos conectores 4 Conecte os cabos de alimentação às tomadas 5 LIGUE os dispositivos 1 DESLIGUE Tudo 2 Primeiramente remova os cabos de alimentação das tomadas 3 Remova os cabos de sinal dos conectores 4 Remov...

Страница 18: ... a laser quando aberto Não olhe diretamente para o feixe a olho nu ou com instrumentos ópticos e evite exposição direta ao feixe 18 kg 37 lbs 32 kg 70 5 lbs 55 kg 121 2 lbs CUIDADO Utilize procedimentos de segurança para levantar equipamentos CUIDADO O botão de controle de alimentação do dispositivo e o botão para ligar desligar da fonte de alimentação não desligam a corrente elétrica fornecida ao...

Страница 19: ...Chapter 2 Safety information 13 ...

Страница 20: ...1 2 14 ThinkCentre Edge Hardware Maintenance Manual ...

Страница 21: ...Chapter 2 Safety information 15 ...

Страница 22: ...isez qu une seule main pour connecter ou déconnecter les câbles d interface Ne mettez jamais un équipement sous tension en cas d incendie ou d inondation ou en présence de dommages matériels Avant de retirer les carters de l unité mettez celle ci hors tension et déconnectez ses cordons d alimentation ainsi que les câbles qui la relient aux réseaux aux systèmes de télécommunication et aux modems sa...

Страница 23: ...inappropriée Ne pas la jeter à l eau l exposer à des températures supérieures à 100 C chercher à la réparer ou à la démonter Ne pas mettre la pile à la poubelle Pour la mise au rebut se reporter à la réglementation en vigueur ATTENTION Si des produits à laser tels que des unités de CD ROM de DVD ROM des unités à fibres optiques ou des émetteurs sont installés prenez connaissance des informations s...

Страница 24: ... anliegen Aus Sicherheitsgründen Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen Ferner keine Installations Wartungs oder Rekonfigurationsarbeiten durchführen Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen Alle angeschlossenen Geräte ebenfalls an Schutzkontaktsteckdosen mit ordnungsgemäß geerdetem Schutzkontakt anschließen Die Signalk...

Страница 25: ...hiumbatterie nur durch eine Batterie mit der Teilenummer 45C1566 oder eine gleichwertige vom Hersteller empfohlene Batterie ersetzen Enthält das System ein Modul mit einer Lithiumbatterie dieses nur durch ein Modul desselben Typs und von demselben Hersteller ersetzen Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung Handhabung oder Entsorgung explodieren Die Batterie nicht mit Was...

Страница 26: ...n der Maschine beachten ACHTUNG Mit dem Netzschalter an der Einheit und am Netzteil wird die Stromversorgung für die Einheit nicht unterbrochen Die Einheit kann auch mit mehreren Netzkabeln ausgestattet sein Um die Stromversorgung für die Einheit vollständig zu unterbrechen müssen alle zum Gerät führenden Netzkabel vom Netz getrennt werden 1 2 20 ThinkCentre Edge Hardware Maintenance Manual ...

Страница 27: ...Chapter 2 Safety information 21 ...

Страница 28: ...are qualsiasi cavo oppure effettuare l installazione la manutenzione o la riconfigurazione del prodotto durante un temporale Collegare tutti i fili elettrici a una presa di alimentazione correttamente cablata e dotata di messa a terra Collegare alle prese elettriche appropriate tutte le apparecchiature che verranno utilizzate per questo prodotto 22 ThinkCentre Edge Hardware Maintenance Manual ...

Страница 29: ...ndo si sostituisce la batteria al litio utilizzare solo il Numero parte 45C1566 o un tipo di batteria equivalente consigliato dal produttore Se sul sistema è presente un modulo che contiene una batteria al litio sostituirlo solo con un tipo di modulo dello stesso tipo della stessa casa di produzione La batteria contiene litio e può esplodere se usata maneggiata o smaltita in modo non corretto Non ...

Страница 30: ...ATTENZIONE Prestare attenzione nel sollevare l apparecchiatura ATTENZIONE Il pulsante di controllo dell alimentazione presente sull unità e l interruttore dell alimentatore non disattivano l alimentazione corrente fornita all unità E possibile che l unità disponga di più cavi di alimentazione Per disattivare l alimentazione dall unità accertarsi che tutti i cavi di alimentazione siano scollegati d...

Страница 31: ...Chapter 2 Safety information 25 ...

Страница 32: ...e producto durante una tormenta eléctrica Conecte todos los cables de alimentación a tomas de corriente debidamente cableadas y conectadas a tierra Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas Siempre que sea posible utilice una sola mano para conectar o desconectar los cables de señal No encienda nunca un equipo cuando hay seña...

Страница 33: ...ya una batería de litio utilice solamente una batería número de pieza 45C1566 u otra de tipo equivalente recomendada por el fabricante Si su sistema dispone de un módulo que contiene una batería de litio reemplácelo sólo con el mismo tipo de módulo del mismo fabricante La batería contiene litio y puede explotar si no se utiliza manipula o desecha correctamente No debe Arrojarla al agua o sumergirl...

Страница 34: ...te procedimientos seguros al levantar el equipo PRECAUCIÓN El botón de control de alimentación del dispositivo y el interruptor de alimentación de la fuente de alimentación no desconectan la corriente eléctrica suministrada al dispositivo Además el dispositivo podría tener más de un cable de alimentación Para suprimir toda la corriente eléctrica del dispositivo asegúrese de que todos los cables de...

Страница 35: ... C to 35 C 50 F to 95 F Storage 20 C to 60 C 4 F to 140 F Storage 10 C to 60 C 14 F to 140 F without package Humidity Operating 20 to 80 non condensing Storage 20 to 80 non condensing Altitude Operating 50 to 10 000 ft 15 2 to 3 048 m Storage 50 to 35 000 ft 15 2 to 10 668 m Electrical input Input voltage Low range Minimum 100 V ac Maximum 127 V ac Input frequency range 50 to 60 Hz High range Mini...

Страница 36: ...ips for maximum system performance See Lenovo Solution Center on page 51 for detailed information Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer SimpleTap The SimpleTap program provides you with a quick way to customize some basic computer settings ...

Страница 37: ... from the World Wide Web You can find the following information CRU removal and installation instructions Publications Troubleshooting information Parts information Downloads and drivers Links to other useful sources of information To access this information go to http www lenovo com support Chapter 3 General information 31 ...

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Страница 39: ...played error codes Listen for beep codes Look for readable instructions or a main menu on the display If you did not receive the correct response proceed to step 6 on page 33 If you do receive the correct response proceed to step 7 on page 33 6 Look at the following conditions and follow the instructions If you hear beep codes during POST go to Beep symptoms on page 75 If the computer displays a P...

Страница 40: ...dentical only if they 1 Are the exact machine type and models 2 Have the same BIOS level 3 Have the same adapters attachments in the same locations 4 Have the same address jumpers terminators cabling 5 Have the same software versions and levels 6 Have the same Diagnostic Diskettes version 7 Have the same configuration options set in the system 8 Have the same setup for the operating system control...

Страница 41: ...omputer and to a working electrical outlet If your computer has a secondary power switch on the rear of the computer make sure that it is switched on The power indicator on the front of the computer is on The computer voltage matches the voltage available at the electrical outlet for your country or region The monitor screen is blank Verify that The monitor power cord is correctly connected to the...

Страница 42: ...n about accessing and changing the BIOS settings refer to your Chapter 6 Using the Setup Utility program on page 53 4 Go to the Troubleshooting on page 37 and follow the instructions for the type of problem you are experiencing If the Troubleshooting information does not help you resolve a problem continue with the next step 5 Try using a previously captured configuration to see if a recent change...

Страница 43: ...n page 44 Option problems on page 47 Performance and lockup problems on page 48 Printer problems on page 49 Serial port problems on page 49 Software problems on page 50 USB problems on page 51 Audio problems Select your symptom from the following list No audio in Windows on page 37 An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive on page 38 Sound ...

Страница 44: ... a drive Symptom An audio disc or AutoPlay enabled disc does not automatically play when it is inserted into a drive Action See CD problems on page 38 Sound comes from one external speaker only Symptom Sound comes from one external speaker only Actions Ensure that the speaker cable is inserted completely into the connector on the computer Make sure the cable that attaches the left speaker to the r...

Страница 45: ... scratched or damaged Try inserting another disc that you know is good If you cannot read from a known good disc you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive Make sure that the power cable and signal cable are securely connected to the drive Unable to use a startable bootable recovery medium such as the Product Recovery CD to start your computer Symptom...

Страница 46: ...intermittent audio while playing DVD movie Symptom No audio or intermittent audio while playing DVD movie Actions Check the volume control settings on your computer and on your speakers Make sure that the disc surface is clean and not scratched Check all cable connections to and from the speakers Use the DVD menu for the video to select a different audio track If these actions do not correct the p...

Страница 47: ...tructions If you need technical assistance see Additional information resources on page 31 Keyboard mouse or pointing device problems Select your symptom from the following list All or some keys on the keyboard do not work on page 41 The mouse or pointing device does not work on page 42 The pointer on the screen does not move smoothly with the mouse on page 42 The fingerprint reader does not work ...

Страница 48: ...en does not move smoothly with the mouse Action Erratic movement of the mouse pointer is generally caused by a buildup of dirt oils and other contaminants on the ball inside the mouse Clean the mouse The fingerprint reader does not work Symptom The fingerprint reader does not work Action The following could cause the fingerprint reader not to operate properly Not enrolling your fingerprint correct...

Страница 49: ...r changing the settings might solve the problem If these actions do not correct the problem run the diagnostic programs see Diagnostics on page 51 for instructions If you need technical assistance see Additional information resources on page 31 The monitor works when you turn on the computer but goes blank when you start some application programs Symptom The monitor works when you turn on the comp...

Страница 50: ...esk lighting or any equipment that produces magnetic fields further away from the monitor If this does not correct the problem do the following 1 Turn off the monitor Moving a color monitor while it is turned on might cause screen discoloration 2 Adjust the placement of the monitor and other devices so that they are at least 305 mm 12 inches apart 3 Turn on the monitor If these actions do not corr...

Страница 51: ...ake sure the switch port is also configured for full duplex Setting the wrong duplex mode can degrade performance cause data loss or result in lost connections You have installed all networking software that is necessary for your network environment Check with your LAN administrator for the necessary networking software The adapter stops working for no apparent reason Symptom The adapter stops wor...

Страница 52: ... For more information about the icon see the Help in Access Connections Check Network Name SSID and your encryption information Use Access Connections to verify this case sensitive information A wireless WAN problem Message Unauthorized WAN card is plugged in Power off and remove the WAN card Action Seek technical assistance for help to remove the unauthorized WAN card See Additional information r...

Страница 53: ...option is designed for your computer You followed the installation instructions supplied with the option and the installation instructions provided with your computer and all option files such as device drivers if required are installed correctly You have not loosened other installed options or cables If the option is an adapter you have provided enough hardware resources for the adapter to functi...

Страница 54: ...rating system do the following 1 Click Start Computer 2 Right click your C drive entry and then click Properties The amount of free disk space is displayed Actions to free up disk space On the Windows 7 operating system do one or all of the following 1 Click Start Computer 2 Right click your C drive entry and then click Properties 3 Click Disk Cleanup 4 A list of unnecessary file categories is dis...

Страница 55: ...turned on and is online 2 Paper is loaded correctly 3 The printer signal cable is securely connected to the correct parallel serial or USB connector on the computer Note Non IEEE approved printer signal cables might cause unpredictable problems 1 Any device drivers and other software that came with the printer are correctly installed 2 You have assigned the printer port correctly in your operating...

Страница 56: ...tes available from the World Wide Web Software does not work as expected Symptom Software does not work as expected Actions Most software programs have built in help systems that provide instructions for most tasks If you are having difficulty performing a specific task within a software program refer to the help system for that program Help systems are typically accessible from a menu or button i...

Страница 57: ... correct the problem run the diagnostic programs to test the USB connector see Diagnostics on page 51 for instructions If the USB device came with its own diagnostics run those diagnostics against the USB device If you need technical assistance see Additional information resources on page 31 Diagnostics The diagnostic program is used to test hardware components of your computer The diagnostic prog...

Страница 58: ...cs for your computer To run the Lenovo Solution Center program on the Windows 7 operating system click Start All Programs Lenovo ThinkVantage Tools System Health and Diagnostics Follow the instructions on the screen For additional information refer to the Lenovo Solution Center help system Note If you are unable to isolate and repair the problem yourself after running the program save and print th...

Страница 59: ... Setup Utility program select Save Changes and Exit at the bottom of the screen The error message will not be displayed again Press F2 to bypass the error message and log in to the operating system Viewing and changing settings The Setup Utility program menu lists various items about the system configuration To view or change settings start the Setup Utility program See Starting the Setup Utility ...

Страница 60: ...ssword To set change or delete a password do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 53 2 From the Setup Utility program main menu select Security 3 Depending on the password type select Set Power On Password or Set Administrator Password 4 Follow the instructions on the right side of the screen to set change or delete a password Note A passwo...

Страница 61: ...ew or permanently change the configured startup device sequence do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 53 2 From the Setup Utility program main menu select Startup 3 Select the devices for the Primary Startup Sequence the Automatic Startup Sequence and the Error Startup Sequence Read the information displayed on the right side of the scree...

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Страница 63: ...auses Error FRU Action The start up drive is not in the boot sequence in configuration Check the configuration and ensure the start up drive is in the boot sequence No operating system installed on the boot drive Install an operating system on the boot drive The boot sector on the startup drive is corrupted The drive must be formatted Do the following 1 Attempt to back up the data on the failing h...

Страница 64: ...27 3 System board 000 034 XXX BIOS Buffer Allocation failure 1 Reboot the system 2 Flash the system See Flash update procedures on page 127 3 Run memory test 4 System board 000 035 XXX BIOS Reset Condition detected 1 Flash the system See Flash update procedures on page 127 2 System board 000 036 XXX BIOS Register error 1 Flash the system See Flash update procedures on page 127 2 System board 000 0...

Страница 65: ...em board 000 270 XXX BIOS ACPI failure 1 Flash the system See Flash update procedures on page 127 2 System board 001 000 XXX System Test Passed No action 001 00X XXX System Error System board 001 01X XXX System Error System board 001 024 XXX System Addressing test failure System board 001 025 XXX System Checksum Value error 1 Flash the system See Flash update procedures on page 127 2 System board ...

Страница 66: ...ning statement 4 Replace the component under test 001 198 XXX System test aborted 1 If a component is called out make sure it is connected and or enabled See Chapter 6 Using the Setup Utility program on page 53 2 Flash the system and retest See Flash update procedures on page 127 3 Go to Undetermined problems on page 78 001 199 XXX System test failed cause unknown 1 Go to Undetermined problems on ...

Страница 67: ... 001 282 XXX System IRQ15 failure 1 Device on IRQ15 2 System board 001 286 XXX 001 287 XXX 001 288 XXX System Timer failure System board 001 292 XXX System CMOS RAM error 1 Run the Setup Utility program and re test 2 System board 001 293 XXX System CMOS Battery 1 CMOS Battery 2 System board 001 298 XXX System RTC date time update failure 1 Flash the system See Flash update procedures on page 127 2...

Страница 68: ... if installed 2 System board 005 195 XXX Video Test aborted by user Information only Restart the test if necessary 005 196 XXX Video test halt error threshold exceeded 1 Press F3 to review the log file 2 Restart the test to reset the log file 005 197 XXX Video test warning 1 Make sure the component that is called out is connected and or enabled See Chapter 6 Using the Setup Utility program on page...

Страница 69: ...procedures on page 127 3 Go to Undetermined problems on page 78 006 199 XXX Diskette interface test failed cause unknown 1 Go to Undetermined problems on page 78 2 Flash the system and re test 3 Replace component under function test 006 25X XXX Diskette interface Error 1 Diskette drive cable 2 Diskette drive 3 System board 011 000 XXX Serial port Interface Test Passed No action 011 001 XXX Serial ...

Страница 70: ...s on page 127 3 Replace component under function test 011 2XX XXX Serial port signal failure 1 External serial device 2 System board 014 000 XXX Parallel port Interface Test Passed No action 014 001 XXX Parallel port Presence 1 Remove external parallel device if present 2 Run the Setup Utility program enable port 3 System board 014 002 XXX 014 003 XXX Parallel port Timeout Parity error System boar...

Страница 71: ...ce Test Passed No action 015 001 XXX USB port Presence 1 Remove USB device s and re test 2 System board 015 002 XXX USB port Timeout 1 Remove USB device s and re test 2 System board 015 015 XXX USB port External Loopback failure 1 Remove USB device s and re test 2 System board 015 027 XXX USB port Configuration Setup error 1 Flash the system See Flash update procedures on page 127 2 System board 0...

Страница 72: ...I Card Test Passed No action 018 0XX XXX PCI Card Failure 1 Riser card if installed 2 System board 018 195 XXX PCI Card Test aborted by user 1 PCI card 2 Information only Restart the test if necessary 018 196 XXX PCI Card test halt error threshold exceeded 1 Press F3 to review the log file 2 Restart the test to reset the log file 018 197 XXX PCI Card test warning 1 Make sure the component that is ...

Страница 73: ...X PCI test aborted 1 If a component is called out make sure it is connected and or enabled See Chapter 6 Using the Setup Utility program on page 53 2 Flash the system and re test See Flash update procedures on page 127 3 Go to Undetermined problems on page 78 020 199 XXX PCI test failed cause unknown 1 Go to Undetermined problems on page 78 2 Flash the system and re test See Flash update procedure...

Страница 74: ... Setup Utility program on page 53 2 Flash the system and re test See Flash update procedures on page 127 3 Go to Undetermined problems on page 78 025 199 XXX IDE interface test failed cause unknown 1 Go to Undetermined problems on page 78 2 Flash the system and re test See Flash update procedures on page 127 3 Replace component under function test 030 000 XXX SCSI interface Test Passed No action 0...

Страница 75: ... XXX RAID interface Failure 1 RAID signal cable 2 RAID device 3 RAID adapter card if installed 4 System board 035 195 XXX RAID interface Test aborted by user Information only Restart the test if necessary 035 196 XXX RAID interface test halt error threshold exceeded 1 Press F3 to review the log file 2 Restart the test to reset the log file 035 197 XXX RAID interface test warning 1 Make sure the co...

Страница 76: ...rning statement 4 Replace the component under test 071 198 XXX Audio port test aborted 1 If a component is called out make sure it is connected and or enabled See Chapter 6 Using the Setup Utility program on page 53 2 Flash the system and re test See Flash update procedures on page 127 3 Go to Undetermined problems on page 78 071 199 XXX Audio port test failed cause unknown 1 See Undetermined prob...

Страница 77: ...ouse 2 System board 086 032 XXX Mouse Port interface Device controller failure 1 Mouse 2 System board 086 035 XXX Mouse Port interface Reset 1 Mouse 2 System board 086 040 XXX Mouse Port interface IRQ failure 1 Run the Setup Utility program 2 Mouse 3 System board 086 195 XXX Mouse Port interface Test aborted by user Information only Restart the test if necessary 086 196 XXX Mouse Port interface te...

Страница 78: ...d problems on page 78 089 199 XXX Microprocessor test failed cause unknown 1 See Undetermined problems on page 78 2 Flash the system and re test See Flash update procedures on page 127 3 Replace component under function test 170 000 XXX Voltage Sensor s Test Passed No action 170 0XX XXX Voltage Sensor s failure 1 Flash system 2 System board 170 195 XXX Voltage Sensor s Test aborted by user Informa...

Страница 79: ...t is called out is connected and or enabled See Chapter 6 Using the Setup Utility program on page 53 2 Re run test 3 Replace the component that is called out in warning statement 4 Replace the component under test 175 198 XXX Thermal Sensor s test aborted 1 If a component is called out make sure it is connected and or enabled 2 Flash the system and re test See Flash update procedures on page 127 3...

Страница 80: ... 1 Hard Disk Drive Cable 2 Check power supply voltages 3 Reseat the hard disk drive cable 4 Hard Disk drive IDE 5 System board 217 28X XXX 217 29X XXX Hard Disk Drive SCSI error 1 Hard Disk Drive Cable 2 Check power supply voltages 3 Reseat the hard disk drive cable 4 Hard Disk drive SCSI 5 SCSI adapter card 6 System board 220 000 XXX Hi Capacity Cartridge Drive Test Passed No action 220 XXX XXX H...

Страница 81: ...or Perform the following actions in order 1 Make sure the memory module s are properly seated in the connector s 2 Replace the memory module s 3 Replace the system board POST error codes Each time you power on the system it performs a series of tests that check the operation of the system and some options This series of tests is called the Power On Self Test or POST POST does the following operati...

Страница 82: ...within your main operating system If more than one external fingerprint reader are connected to a computer this error message will be displayed to inform you to remove all of the fingerprint keyboards except the one compatible with the fingerprint application on your computer 1962 No operating system found Press any key to repeat boot sequence This error occurs only after the POST is completed Pre...

Страница 83: ...cursor 1 System Board 2 Primary Hard Disk Drive 3 Hard Disk Drive Cable Incorrect memory size during POST 1 Run the Memory tests 2 Memory Module 3 System Board Insert a Diskette icon appears with a known good diagnostics diskette in the first 3 5 inch diskette drive 1 System Board 2 Diskette Drive Cable 3 Network Adapter Intensity or color varies from left to right of characters and color bars 1 D...

Страница 84: ...System Board Serial or parallel port device failure adapter port 1 External Device Self Test OK 2 External Device 3 Cable 4 Alternate Adapter 5 System Board Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board Undetermined problems This section provides instructions on how to find out the failing devices or adapters 1 Power off the computer 2 Remove or disconnect...

Страница 85: ...ardware components Locating connectors controls and indicators on the front of your computer Figure 1 Front connector control and indicator locations on page 80 shows the locations of the connectors controls and indicators on the front of your computer Copyright Lenovo 2012 79 ...

Страница 86: ...ard reader available in some models 3 Integrated camera 9 USB connector 4 Power switch 10 Headphone connector 5 Brightness auto adjusting controls 1 11 Microphone connector 6 Brightness 12 USB connector 1 Auto adjusting control is enabled only while the computer is used in monitor mode 80 ThinkCentre Edge Hardware Maintenance Manual ...

Страница 87: ...mputer Some connectors on the rear of your computer are color coded to help you determine where to connect the cables on your computer Figure 2 Rear connector locations 1 Optical drive 5 Ethernet connector 2 Integrated cable lock slot 6 Serial port 3 USB connectors 4 7 DisplayPort out connector 4 Power cord connector 8 System stand Chapter 8 Locations 81 ...

Страница 88: ...Figure 3 Locating major FRUs and CRUs on page 83 shows the locations of the major FRUs and CRUs in the computer To remove the computer cover see Removing the computer cover on page 94 82 ThinkCentre Edge Hardware Maintenance Manual ...

Страница 89: ...Figure 3 Locating major FRUs and CRUs Chapter 8 Locations 83 ...

Страница 90: ...nel is removed the specific CRU is visible Number FRU description Self service CRU Optional service CRU 1 System stand hinge cover Yes No 2 System stand No Yes 3 Computer cover No No 4 System board shield window No No 5 System board shield No No 6 Handle bar No No 7 Heat sink assembly No No 8 Microprocessor No No 9 Memory module No No 10 Battery No No 11 Microprocessor fan No No 12 System board No...

Страница 91: ...Looking up FRU information For detailed FRU information such as the FRU part numbers and supported computer models go to http www lenovo com serviceparts lookup Chapter 8 Locations 85 ...

Страница 92: ...m board 1 Integrated camera cable connector 9 SATA connector 2 Memory slots 2 10 Microprocessor fan connector 3 Battery 11 SATA connector 4 Card reader connector 12 Optical drive power connector Hard disk drive power connector 5 Internal speaker cable connector 13 Inverter connector 6 Control button connector 14 Power supply connector 7 LCD panel connector 15 Microprocessor 8 WI FI connector 86 Th...

Страница 93: ...hinge cover CAUTION Turn off the computer and wait three to five minutes to let the computer cool before removing the system stand hinge cover To remove and reinstall the system stand hinge cover do the following 1 Remove any media from the drives and turn off all attached devices and the computer 2 Disconnect all power cords from electrical outlets 3 Disconnect the power cords Input Output cables...

Страница 94: ... stand hinge cover on the computer so that the two plastic tabs on the hinge cover align with the corresponding holes in the computer Figure 6 Reinstalling the system stand hinge cover 7 Reinstall the screw to secure the system stand hinge cover to the computer 88 ThinkCentre Edge Hardware Maintenance Manual ...

Страница 95: ...tup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to remove and reinstall the system stand To remove and reinstall the system stand do the following 1 Turn off the computer and disconnect all power cords from electrical outlets 2 Remove the system stand hinge cover See Removing ...

Страница 96: ...stall the system stand align the two screw holes with the corresponding holes in the chassis and then install the two screws to secure the system stand to the computer Figure 9 Reinstalling the system stand 5 Reinstall the system stand hinge cover See Removing and reinstalling the system stand hinge cover on page 87 90 ThinkCentre Edge Hardware Maintenance Manual ...

Страница 97: ...e any media from the drives and turn off all attached devices and the computer 2 Disconnect all power cords from electrical outlets 3 Disconnect the power cords Input Output cables and any other cables that are connected to the computer See Locating connectors controls and indicators on the front of your computer on page 79 and Locating connectors on the rear of your computer on page 81 4 Place a ...

Страница 98: ...he computer so that the screw hole aligns with the corresponding hole in the computer and then tighten the screw to secure the foot stand to the computer Figure 12 Tightening the screw to secure the foot stand to the computer 8 Reinstall the rubber on the foot stand 92 ThinkCentre Edge Hardware Maintenance Manual ...

Страница 99: ...Figure 13 Reinstall the rubber on the foot stand Chapter 9 Replacing FRUs 93 ...

Страница 100: ...n off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove any locking device that secures the ...

Страница 101: ...ive do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 94 3 Locate the hard disk drive in the computer See Locating major FRUs and CRUs on page 82 4 Remove the scr...

Страница 102: ...ion the hard disk drive so that the four screw holes align with those in the bracket 8 Install the four screws that secure the hard disk drive to the hard disk drive bracket 9 Connect the hard disk drive cable 10 Slide the new hard disk drive with the bracket into the hard disk drive bay Align the screw hole in the hard disk drive with that in the chassis 11 Install the screw to secure the hard di...

Страница 103: ...lectrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 94 4 Locate the optical drive See Locating major FRUs and C...

Страница 104: ... mount bracket Attention Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to remove the VESA mount bracket 98 ThinkCentre Edge Hardware...

Страница 105: ... screws 1 that secure the VESA mount bracket and lift the VESA mount bracket out of the computer Figure 21 Removing the VESA mount bracket 6 To reinstall the VESA mount bracket position the VESA mount bracket into the computer so that the screw holes align with those in the computer Reinstall the four screws to secure the VESA mount bracket 7 Go to Completing the parts replacement on page 124 Repl...

Страница 106: ...loth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 94 4 Locate the rear I O assembly See Locating major FRUs and CRUs on page 82 5 Remove the two screws 1 that secure the rear I O assembly Figure 22 Removing the two scre...

Страница 107: ...erstanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to remove and reinstall the system board shield To remove and reinstall the system board shield do the following 1 Remove all media from the drives and turn...

Страница 108: ...emove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remo...

Страница 109: ...wer supply connectors on the system board See Locating parts on the system board on page 86 14 Reinstall the system board shield See Removing and reinstalling the system board shield on page 101 15 Reinstall the VESA mount bracket See Removing the VESA mount bracket on page 98 16 Reinstall the computer cover See Removing the computer cover on page 94 17 Go to Completing the parts replacement on pa...

Страница 110: ...ews 1 that secure the microprocessor fan to the main bracket Then lift the microprocessor fan off the main bracket Figure 26 Removing the microprocessor fan 8 To reinstall the microprocessor fan position the new microprocessor fan on the main bracket and align the screw holes in the new microprocessor fan with those in the main bracket Reinstall the two screws that secure the microprocessor fan to...

Страница 111: ... 94 4 Locate the heat sink assembly on the system board See Locating major FRUs and CRUs on page 82 5 Remove the system board shield See Removing and reinstalling the system board shield on page 101 6 Follow the sequence 1 2 3 4 on the heat sink assembly to loose the four screws that secure the heat sink assembly to the system board Note Carefully loose the four screws from the system board to avo...

Страница 112: ...the computer and wait three to five minutes to let the computer cool before removing the computer cover To replace the microprocessor do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the des...

Страница 113: ...l triangle 1 on one corner of the microprocessor or note the orientation of the notches 2 on the microprocessor This is important when installing a new microprocessor on the system board Figure 29 Noting the orientation of the microprocessor in the socket c Touch only the sides of the microprocessor Do not touch the gold contacts on the bottom d Do not drop anything onto the microprocessor socket ...

Страница 114: ...roprocessor socket Figure 31 Installing the microprocessor 11 Lower the new microprocessor straight down into the microprocessor socket on the system board 12 Close the microprocessor retainer and lock it into position with the small handle to secure the new microprocessor in the socket 13 Reinstall the heat sink assembly See Replacing the heat sink assembly on page 104 14 Reinstall the system boa...

Страница 115: ...ace a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 94 4 Locate the card reader in the computer See Locating major FRUs and CRUs on page 82 5 Remove the system board shield See Removing and rein...

Страница 116: ...s from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 94 4 Locate the system board shield window See Loca...

Страница 117: ...thium battery notice in the ThinkCentre Edge Safety and Warranty Guide for information about replacing and disposing of the battery To replace the battery do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Place a soft clean towe...

Страница 118: ...n in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to replace the inverter To replace the inverter do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical...

Страница 119: ...btain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to install or replace a memory module Your computer has two memory slots for installing or replacing DDR3 SODIMMs small outline dual inline memory modules When installing or replacing a memory module use 1 GB 2 GB or 4 GB DDR3 SODIMMs in any combination up to a maximum of...

Страница 120: ...e old memory module that is currently installed Figure 36 Removing a memory module If you are installing a memory module open the retaining clips of the memory slot into which you want to install the memory module 8 Insert the notched end 1 of the new memory module into the slot Press the memory module firmly and pivot the memory module until it snaps into place Make sure that the memory module is...

Страница 121: ...4 4 Locate the internal speakers in the computer See Locating major FRUs and CRUs on page 82 5 Remove the system board shield See Removing and reinstalling the system board shield on page 101 6 Note the location of the internal speaker cable connection and the routing of the internal speaker cables Disconnect the internal speaker cables from the system board 7 Remove the two screws that secure eac...

Страница 122: ...ides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 94 4 Locate the integrated camera in the computer See Locating major FRUs and CRUs on page 82 5 Remove the system board shield See Removing and reinstalling the system board shield on page 101 6 Note the routing of the...

Страница 123: ... soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 94 4 Remove the system board shield See Removing and reinstalling the system board shield on page 101 5 Locate the system board in the computer See...

Страница 124: ...alling the system board shield on page 101 21 Reconnect all cables that were disconnected from the system board See Locating parts on the system board on page 86 22 Go to Completing the parts replacement on page 124 The failing system board must be returned with a microprocessor socket cover to protect the pins during shipping and handling To install the microprocessor socket cover do the followin...

Страница 125: ...ntion Do not open your computer or attempt any repair before reading and understanding the Important safety information in the Safety Warranty and Setup Guide that came with your computer To obtain a copy of the Safety Warranty and Setup Guide go to http www lenovo com support This section provides instructions on how to replace the LCD panel To replace the LCD panel do the following 1 Remove all ...

Страница 126: ...ng the inverter on page 112 8 Remove the rear I O assembly See Replacing the rear I O assembly on page 99 9 Remove the system board shield See Removing and reinstalling the system board shield on page 101 10 Disconnect the LCD panel cable from the system board See Locating parts on the system board on page 86 Figure 43 Disconnect the LCD panel cable from the system board 120 ThinkCentre Edge Hardw...

Страница 127: ...et off the front bezel 15 Remove the four screws that secure the chassis to the LCD panel and then lift the chassis out of the computer to get assess to the LCD panel Figure 45 Removing the four screws that secure the LCD panel 16 Place the computer chassis over the new LCD panel so that the four screw holes align with those in the chassis Reinstall the four screws to secure the LCD panel to the c...

Страница 128: ...a on page 116 21 Reinstall the rear I O assembly See Replacing the rear I O assembly on page 99 22 Reinstall the system board shield See Removing and reinstalling the system board shield on page 101 23 Reinstall the foot stands See Removing and reinstalling the foot stands on page 91 24 Connect all the cables that were disconnected See Locating parts on the system board on page 86 25 Go to Complet...

Страница 129: ...e computer 2 Place a soft clean towel or cloth on the desk or other flat surface Hold the sides of your computer and gently lay it down so that the screen is against the surface and the cover is facing up 3 Remove the computer cover See Removing the computer cover on page 94 4 Remove the system board shield See Removing and reinstalling the system board shield on page 101 5 Locate the WI FI card o...

Страница 130: ...Completing the parts replacement on page 124 Completing the parts replacement After completing the installation or replacement for all parts you need to reinstall the computer cover and reconnect cables To reinstall the computer cover and reconnect cables do the following 1 Make sure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer...

Страница 131: ... Lock the computer cover if you have an integrated cable lock 6 Reconnect the external cables and power cord to the computer 7 Depending on the parts you installed or replaced you might need to confirm the updated information in the Setup Utility program Refer to Chapter 6 Using the Setup Utility program on page 53 Note In most areas of the world Lenovo requires the return of the defective Custome...

Страница 132: ...126 ThinkCentre Edge Hardware Maintenance Manual ...

Страница 133: ...stored in the nonvolatile memory on the system board After you replace the system board the VPD must be updated To update the VPD see Flash update procedures on page 127 BIOS levels An incorrect level of BIOS can cause false errors and unnecessary FRU replacement Use the following information to determine the current level of BIOS installed in the computer the latest BIOS available for the compute...

Страница 134: ...ge without notice including the contents referenced in the following procedure To update flash the BIOS from your operating system do the following 1 Go to http www lenovo com support 2 Do the following to locate the downloadable files for your machine type a In the Enter a product number field type your machine type and click Go b Click Downloads and drivers c Select BIOS from the Refine results ...

Страница 135: ...ement on page 124 12 Turn on the computer to restart the operating system Power management Power management reduces the power consumption of certain components of the computer such as the system power supply processor hard disk drives and some monitors Automatic configuration and power interface ACPI BIOS Being an ACPI BIOS system the operating system is allowed to control the power management fea...

Страница 136: ...130 ThinkCentre Edge Hardware Maintenance Manual ...

Страница 137: ...e publication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Len...

Страница 138: ...uses only unless otherwise authorized by Macrovision Corporation Reverse engineering or disassembly is prohibited European conformance CE mark Trademarks The following terms are trademarks of Lenovo in the United States other countries or both Lenovo The Lenovo logo Rescue and Recovery ThinkVantage Microsoft and Windows are trademarks of the Microsoft group of companies Intel is a trademark of Int...

Страница 139: ...82 FRU part numbers 1 79 85 FRUs replacing 87 H hard disk drive replacing 95 heat sink assembly replacing 104 I Identifying FRUs 82 information resources 31 installing replacing memory module 113 integrated camera replacing 116 internal speakers replacing 115 inverter replacing 112 L LCD panel replacing 119 Lenovo Solution Center 51 Lenovo Welcome 30 locating components 82 looking up part numbers ...

Страница 140: ...sword 54 settings changing 53 viewing 53 Setup Utility 53 Setup Utility program starting 53 Setup Utility exiting 55 starting the Setup Utility program 53 startup device 55 sequence changing 55 temporary selecting 55 system board locating parts 86 system board shield window Opening 110 system board shield removing 101 system board replacing 117 system stand l removing 89 system stand hinge cover r...

Страница 141: ......

Страница 142: ...Part Number Printed in USA 1P P N ...

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