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Chapter 4. Troubleshooting
I forgot my password.
•
If you forget your user password, you must take
your computer to a Lenovo authorized servicer or a
marketing representative to have the password
changed.
•
If you forget your HDD password, a Lenovo
authorized servicer cannot reset your password or
recover data from the hard disk. You must take your
computer to a Lenovo authorized servicer or a
marketing representative to have the hard disk
drive replaced. Proof of purchase is required, and a
fee will be charged for parts and service.
•
If you forget your supervisor password, a Lenovo
authorized servicer cannot reset your password.
You must take your computer to a Lenovo
authorized servicer or a marketing representative to
have the system board replaced. Proof of purchase
is required, and a fee will be charged for parts and
service.
Sleep or hibernation problems
The computer enters sleep
mode unexpectedly.
•
If the processor overheats, the computer
automatically enters sleep mode to allow the
computer to cool and to protect the processor and
other internal components. Check the settings for
sleep mode.
The computer enters sleep
mode immediately after
Power-on self-test (POST).
•
Make sure that:
- The battery is charged.
- The operating temperature is within the
acceptable range. See “Appendix B. Use, and care
Information” on page 32.
Note:
If the battery is charged and the temperature is within range, have the computer
serviced.
S10-3 UserGuide V1.0_en.book Page 22 Friday, December 25, 2009 3:58 PM
