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Troubleshooting

8 - 4

Verify that the print server is on your network as follows:

For Windows

(1) Try pinging the print server from the host operating system command prompt with the command:

ping ipaddress

Where

ipaddress

is the print server IP address (note that in some instances it can take up to two

minutes for the print server to load its IP address after setting the IP address).

(2) If a successful response is received, then proceed to

Windows

95/98/Me and Windows NT

4.0

Peer-to-Peer print (LPR) troubleshooting

, and

Windows

2000/XP IPP troubleshooting

. Otherwise,

proceed to Step 4.

For Macintosh

For Mac OS

9.1 to 9.2

(1) From the

Apple

menu, open the

Chooser

(2) Click the

Lenovo Laser (IP)

icon, and make sure that your print server name appears in the right

frame. If it is visible, then the connection is good. Otherwise, go to Step 4.

For Mac OS

X 10.2.4 or greater

(1) From the

menu, select

Applications

(2) Open the

Utilities

folder.

(3) Double-click the

Printer Setup Utility

icon.

(4) Click

Add

(5) Make the following selection. Make sure that your print server appears. If it is visible, then the

connection is good.

Содержание LJ2050N

Страница 1: ... read this manual thoroughly before using the printer You can print or view this manual from the Printer CD ROM at any time please keep the CD ROM in a convenient place for quick and easy reference at all times Please visit our website at www lenovo com for product support and information ...

Страница 2: ...y product or software program described in the manual and information contained herein without prior notice The manual is intended to help you use Lenovo products in a correct way which does not represent any description of software or hardware configuration for the product In relation to product configuration please refer to relevant contract if any and packing list or consult with the distributo...

Страница 3: ...nual during the operational process or would like to obtain the latest information or have any problems or suggestions please contact or log onto SUNSHINE consulting hotline 010 82879600 SUNSHINE service hotline 400 810 1234 SUNSHINE service website http www lenovo com ...

Страница 4: ... respective companies Compilation and publication notice Under the supervision of Levono Group Limited this manual has been compiled and published covering the latest product s descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Lenovo reserves the right to make changes without notice in the specifications and mate...

Страница 5: ... mask 2 3 Using the BRAdmin Professional utility and the TCP IP protocol to configure your network printer for Windows only 2 3 BRAdmin Professional utility 2 3 How to configure your printer using the BRAdmin Professional utility 2 3 Using other methods to configure your network printer 2 4 Changing the print server settings 2 4 Using the BRAdmin Professional utility and the TCP IP protocol to cha...

Страница 6: ...Monitor 4 4 Associating to the printer 4 5 Windows 95 98 Me 4 5 Windows NT 4 0 Windows 2000 XP 4 5 Adding a second NetBIOS print port 4 6 Windows 95 98 Me 4 6 Windows NT 4 0 Windows 2000 XP 4 6 Other sources of information 4 6 5 Internet printing for Windows 5 1 Overview 5 1 Windows 2000 XP IPP printing 5 1 Specifying a different URL 5 2 Other sources of information 5 3 6 Network printing from Mac...

Страница 7: ...g 8 5 Windows 2000 XP IPP troubleshooting 8 6 Want to use a different Port number other than 631 8 6 Get More Info option in Windows 2000 not working 8 6 Web browser troubleshooting TCP IP 8 6 A Appendix A A 1 Using services A 1 Other ways to set the IP address for advanced users and administrators A 1 Using DHCP to configure the IP address A 1 Using BOOTP to configure the IP address A 2 Using RAR...

Страница 8: ...figure the print server and set up the computers you use In this chapter you will learn the basic concept of the network connection and protocols and in Chapter 2 you will read information on network configuration Chapter 3 through Chapter 6 describes how to configure your print server along with your operating system as follows Chapter 3 Network printing from Windows basic TCP IP Peer to Peer pri...

Страница 9: ...k of 2 or 3 computers we recommend the Peer to Peer printing method as it is easier to configure than the Network Shared Printing method described on the following page See Network shared printing on page 1 3 Each computer must use the TCP IP Protocol The Leonvo printer needs to have an appropriate IP address configuration If you are using routers computers can access the Lenovo printer through th...

Страница 10: ...int jobs from other computers and then control the printing of these jobs In a larger network we recommend a Network Shared printing environment The Server or the Print Server needs the TCP IP Protocol configured The Lenovo printer needs to have an appropriate IP address configuration unless the printer is shared via the parallel or USB interface at the server Network printer Windows Windows TCP I...

Страница 11: ... RARP By using the DHCP BOOTP RARP protocols the IP address can be automatically configured Note To use the DHCP BOOTP RARP protocols please contact your network administrator APIPA If you do not assign an IP address manually using the BRAdmin software or automatically using a DHCP BOOTP RARP server the Automatic Private IP Addressing APIPA protocol will automatically assign an IP address from the...

Страница 12: ...le Network Configured system Mac OS X 10 2 4 or greater TELNET The Lenovo print server supports TELNET server for command line configuration SNMP Simple Network Management Protocol SNMP is used to manage and monitor all sorts of equipments including computers routers and terminals in a TCP IP network Web server HTTP The Lenovo print server is equipped with web server that allows you to monitor its...

Страница 13: ...ftware and the printer driver into the operating system running on your computer IP addresses subnet masks and gateways To use the printer in a networked TCP IP environment you need to configure the IP address and subnet mask The IP address you assign to the print server must be on the same logical network as your host computers If it is not you must properly configure the subnet mask and the gate...

Страница 14: ...etwork communication Example PC1 can talk to PC2 PC IP Address 192 168 1 2 Subnet Mask 255 255 255 0 PC2 IP Address 192 168 1 3 Subnet Mask 255 255 255 0 Note 0 denotes that there is no limit to communication at this part of the address In the above example we can communicate with anything that has an IP address that begins with 192 168 1 X Gateway and router A gateway is a network point that acts...

Страница 15: ...his utility is only available for Windows users If you are using Personal Firewall software e g the Internet Connection Firewall available in Windows XP disable it Once you are sure that you can print re start your Personal Firewall software Node name Node name appears in current BRAdmin Professional The default Node name is BRN_xxxxxx xxxxxx is the last six digits of Ethernet address The default ...

Страница 16: ...he device list Using other methods to configure your network printer You can configure your network printer using other methods See Other ways to set the IP address for advanced users and administrators on page A 1 Changing the print server settings Using the BRAdmin Professional utility and the TCP IP protocol to change the print server settings for Windows only 1 Start the BRAdmin Professional u...

Страница 17: ...le http 192 168 1 2 if the printer s IP address is 192 168 1 2 Note If you have edited the hosts file on your computer or are using Domain Name System you can also enter the DNS name of the print server As the print server supports TCP IP and NetBIOS names you can also enter the NetBIOS name of the print server The NetBIOS name can be seen in the printer settings page The NetBIOS name assigned is ...

Страница 18: ...be able to print This section describes the most commonly used configuration Standard TCP IP Port printing Windows 2000 XP users can also print via Internet using the IPP protocol For more information see Internet printing for Windows on page 5 1 If you have already installed the printer driver jump to Printer driver already installed on page 3 2 Configuring the standard TCP IP port Printer driver...

Страница 19: ...ption to browse to the CD ROM 14 For example select the X Driver PCL WIN2K_XP your language folder where X is your drive letter Click Open and then OK Select your printer model then click Next 15 Specify a name and click the Next button 16 Now specify if you wish to share the printer enter the share name and click Next 17 Continue through the Wizard clicking the Finish button when complete Printer...

Страница 20: ...stem will review protocol bindings and then you will see the TCP IP Properties dialog 6 Configure the host IP address subnet mask and gateway address in that dialog Consult your system manager for these addresses 7 Click OK to exit your Windows NT 4 0 workstation or server will need to be re booted Installing the Lenovo Peer to Peer software 1 Start the CD ROM installation menu program according t...

Страница 21: ... When prompted you must re boot your computer Associating to the printer You must now create a printer on your Windows system using the standard Windows printer setup procedure 1 To do this go to the Start button select Settings and then Printers 2 Double click the Add Printer icon to get the Add Printer Wizard 3 Select My Computer not Network Printer and click Next 4 Select the Lenovo LPR Port th...

Страница 22: ...of the printer driver For Windows 95 98 Me users Windows 95 98 Me users can send print job using Lenovo Peer to Peer Print software provided by the CD ROM which we have supplied with the printer Installing the Lenovo Peer to Peer software Note If you already installed the driver from the printer s CD ROM Installer and you selected Lenovo Peer to Peer Network Printer during the installation then yo...

Страница 23: ...he OK button When prompted you must re boot your computer Associating to the printer You must now create a printer on your Windows system using the standard Windows printer setup procedure 1 To do this go the Start button select Settings and then Printers 2 Select Add Printer to begin the printer installation 3 Click Next when you get the Add Printer Wizard window 4 Select Local Printer when you a...

Страница 24: ...enovo LPR port Click OK and enter the port name The default port name is BLP1 If you have already used this name you will get an error message if you try to use it again in which case use BLP2 etc Once you have specified the port name click the OK button You will then see the Port Properties dialog Enter the IP address of the printer that you wish to print to and click OK You should now see the po...

Страница 25: ...additional software However in some instances you may find that your Windows 95 98 Me 2000 XP and Windows NT 4 0 systems may receive Printer is busy error messages when more than one person attempts to access the printer In this instance Lenovo has provided the Lenovo NetBIOS Port Monitor software which allows users to continue spooling print jobs while the printer is busy down or out of paper The...

Страница 26: ... product You can also download the latest Lenovo BRAdmin Professional utility version from www lenovo com This utility is only available for Windows users The default password for Lenovo print servers is access 1 Start the BRAdmin Professional utility from Windows 95 98 Me Windows NT 4 0 and Windows 2000 XP by clicking Start Programs Lenovo Administrator Utilities Lenovo BRAdmin Professional Utili...

Страница 27: ...ct the Configure NetBIOS option from the Network Configuration screen then enter your workgroup domain name into the Domain Name text box Make sure you submit the changes click the Submit button Changing the Workgroup Domain Name using TELNET If you are unable to use the BRAdmin Professional utility you can use TELNET When you are connected to the print server enter the default password access in ...

Страница 28: ...ck Next 7 Enter the port name that you wish to use The port name must start with BNT For example BNT1 Whichever name you choose it must be unique Then click OK The name must be unique on your PC however other computers can use the same port name as the name you specify on your PC 8 You must now enter the server name and port name for the actual print server You can use the Browse button to search ...

Страница 29: ...ext 7 Select the Lenovo NetBIOS Port the port name you assigned in step 7of the Installing the Lenovo NetBIOS Port Monitor section and click Next 8 Enter any desired name for the Lenovo printer and click Next For example you could call the printer Networked Lenovo Printer 9 Windows will now ask you if you wish to print out a test page select Yes and then select Finish You are now ready to print If...

Страница 30: ... port name The default port name is BNT1 If you have already used this name you will get an error message if you try to use it again in which case use BNT2 etc Once you have specified the port name click the OK button You will then see the Port Properties Dialog Enter the print server and port name of the printer that you wish to print to and click OK You should now see the port that you have just...

Страница 31: ...indows XP Go to the Start button and select Printers and Faxes 2 For Windows 2000 Double click the Add Printer icon to get the Add Printer Wizard For Windows XP Click Add a printer to get the Add Printer Wizard 3 Click Next when you see the Welcome to the Add Printer Wizard screen 4 Select Local printer or Network printer For Windows 2000 Make sure that you select Network Printer For Windows XP Ma...

Страница 32: ... that it establishes the model name of the printer when you communicate with it After successful communication you will see the model name of the printer automatically This means that you do not need to inform Windows 2000 the type of printer driver to be used 8 Click OK You will then see the printer selection screen in the Add Printer Wizard 9 If your printer is not in the list of supported print...

Страница 33: ...n will not display any printer data If you are using the built in service names that the Lenovo print server supports you can also use the following However please note the Get More Info option will not display any printer data http printer_ip_address 631 brn_xxxxxx_p1 http printer_ip_address 631 binary_p1 http printer_ip_address 631 text_p1 http printer_ip_address 631 pcl_p1 Where printer_ip_addr...

Страница 34: ... Mac OS X 10 2 Apple introduced Simple Network Configuration capabilities The Simple Network Configuration capabilities of Mac OS X lets you create an instant network of computers and smart devices by connecting them to each other The smart devices automatically configure themselves to be compatible with your network You do not need to manually configure any IP address or network strings within th...

Страница 35: ...The printer is now ready to print Changing the configuration using a web browser From a Macintosh the easiest way to change the printer or print server parameters is to use a web browser Simply connect to the printer using the format http ip_address where ip_address is the address of the printer See Using the HTTP web browser and the TCP IP protocol to change the print server settings on page 2 5 ...

Страница 36: ...nting from Macintosh 6 3 6 Other sources of information 1 Visit www lenovo com for more information on network printing 2 See Chapter 2 of this User s Guide to learn how to configure the IP address of the printer ...

Страница 37: ... for information on how to print the Printer Settings Page Restoring the network settings to factory default See Restoring the network settings to factory default on page 7 2 for information on how to restore the network settings to factory default Disabling the APIPA protocol See Disabling the APIPA protocol on page 7 3 for information on how to disable the APIPA protocol ...

Страница 38: ...button three times The printer will print the current printer settings Restoring the network settings to factory default If you wish to reset the print server back to its default factory settings resetting all information such as the password and IP address information please follow these steps 1 Turn off the printer 2 Make sure that the front cover is closed and power cord is plugged in 3 Hold do...

Страница 39: ...n off the printer 2 Make sure that the front cover is closed and the power cord is plugged in 3 Hold down the Go button as you turn on the power switch Keep the Go button pressed down until the Toner Drum and Paper LEDs light up Release the Go button Make sure that the Toner Drum and Paper LEDs are off 4 Press the Go button seven times and then release the Go button Make sure that all the LEDs lig...

Страница 40: ...o factory default You can reset the print server back to its default factory settings resetting all information such as the password and IP address information See Restoring the network settings to factory default on page 7 2 Installation problems The Lenovo print server is not found during setup of the network print software installation or from the printer driver of the Lenovo printer in Windows...

Страница 41: ...on the network have this IP address For information on how to print the Printer Settings Page see Printing the Printer Settings Page on page 7 2 4 Verify that the print server is on your network as follows For Windows Try pinging the print server from the host operating system command prompt with the command ping ipaddress Where ipaddress is the print server IP address note that in some instances ...

Страница 42: ...ndows XP is running on your computer If it is running temporarily turn it off and try again Note If none of the above steps are successful there is almost certainly a hardware or network problem Printing problems Print job is not printed Make sure the status and configuration of the print server Check following 1 Make sure that the printer is powered on is on line and ready to print 2 Print the Pr...

Страница 43: ...98 Me and Windows NT 4 0 Peer to Peer print LPR troubleshooting and Windows 2000 XP IPP troubleshooting Otherwise proceed to Step 4 For Macintosh For Mac OS 9 1 to 9 2 1 From the Apple menu open the Chooser 2 Click the Lenovo Laser IP icon and make sure that your print server name appears in the right frame If it is visible then the connection is good Otherwise go to Step 4 For Mac OS X 10 2 4 or ...

Страница 44: ...ly installed and configured according to the Windows 95 98 Me or Windows NT 4 0 Peer to Peer chapters 2 Try to turn the Byte Count on in the Configure port area of printer driver properties You may find that during the installation of BLP software the screen that prompts you for a Port name is not displayed This may happen on some Windows 95 98 Me and Windows NT 4 0 computers Press the ALT and TAB...

Страница 45: ...r http ip_address 631 ipp the Get More Info option in Windows 2000 will not function If you wish to use the Get More Info option use the following URL http ip_address This will then force Windows 2000 XP to use Port 80 to communicate with the Lenovo print server Web browser troubleshooting TCP IP 1 If you can not connect to the print server using your web browser it may be worth checking the Proxy...

Страница 46: ...3 Using DHCP to configure the IP address The Dynamic Host Configuration Protocol DHCP is one of several automated mechanisms for IP address allocation If you have a DHCP server in your network the print server will automatically obtain its IP address from DHCP server and register its name with any RFC 1001 and 1002 compliant dynamic name services Note If you do not want your print server configure...

Страница 47: ...act format for doing this is not standardized so you will need to refer to your system documentation to determine how to enter this information many UNIX systems also have template examples in the bootptab file that you can use for reference Some examples of typical etc bootptab entries include BRN_310107 1 00 80 77 31 01 07 192 168 1 2 and BRN_310107 ht ethernet ha 008077310107 ip 192 168 1 2 Cer...

Страница 48: ... to 255 255 0 0 and the gateway address is set to 0 0 0 0 By default the APIPA protocol is enabled If you want to disable the APIPA protocol you can disable it using printer control panel For more information see Disabling the APIPA protocol on page 7 3 If the APIPA protocol is disabled the default IP address of a Lenovo print server is 192 0 0 192 However you can easily change this IP address num...

Страница 49: ...l then allow you to use the ARP command again To configure the print server and to verify the connection enter the following command ping ipaddress where ipaddress is the IP address of the print server For example ping 192 189 207 2 Using the TELNET console to configure the IP address You can also use the TELNET command to change the IP address Using TELNET is effective way when you change the IP ...

Страница 50: ... 7 1 128 through 191 for Class B networks e g 128 10 1 30 and 192 through 255 for Class C networks e g 192 168 1 4 If you have a gateway router enter its address with the command SET IP ROUTER routeraddress where routeraddress is the desired IP address of the gateway you wish to assign to the print server For example Local SET IP ROUTER 192 168 1 4 Type SET IP METHOD STATIC to set the method of IP...

Страница 51: ...er requirements for drivers BRAdmin Professional Peer to Peer software etc CPU Pentium 75MHz or higher for Windows 95 98 Pentium 150MHz or higher for Windows Me Pentium 133MHz or higher for Windows 2000 Pentium 233MHz or higher for Windows XP RAM 24MB or greater 32MB recommended for Windows 95 98 32MB or greater 64MB recommended for Windows Me 64MB or greater 128MB recommended for Windows 2000 XP ...

Страница 52: ...u can download the latest drivers software and utilities read FAQs and troubleshooting tips to learn how to get the most from your Lenovo product www lenovo com You can check here for the Lenovo driver updates Customer service Visit www lenovo com for contact information on your local Lenovo office Important information Regulations Caution for LAN connection Connect this product to a LAN connectio...

Страница 53: ...Lenovo NetBIOS Port Monitor 4 1 4 4 Lenovo Peer to Peer Software 3 5 LPR LPD 1 4 M Mac OS 9 6 1 Mac OS X 6 1 Macintosh Printing 6 1 mDNS 1 5 N NetBIOS 8 5 NetBIOS Peer to Peer Printing 4 1 NetBIOS IP 1 4 Network Neighborhood 4 1 Network Printing 3 1 4 1 Network Shared Printing 1 3 P Password 3 1 4 1 5 1 PCL_P1 A 1 Peer to Peer 1 2 8 5 Ping 8 2 8 4 Port9100 1 5 Print Server Setting 2 4 Printer Sett...

Страница 54: ...4 TEXT_P1 A 1 Trademarks i W Web Browser 2 5 4 3 6 2 Web Server 1 5 Windows 2000 3 1 4 1 5 1 8 6 Windows 2000 XP Printing 3 1 Windows 95 98 Me 4 1 8 5 Windows 95 98 Me Printing 3 5 Windows NT 4 0 Printing 3 3 Windows XP 3 1 4 1 5 1 8 6 Workgroup 4 1 4 2 ...

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