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Chapter 7. Troubleshooting, diagnostics, and recovery

This chapter provides solutions to resolve the computer problems. Follow the steps in the basic procedure
for resolving computer problems, which helps you make good use of the troubleshooting, diagnostics,
and recovery information.

•

“Basic procedure for resolving computer problems” on page 63

•

“Troubleshooting” on page 63

•

“Diagnostics” on page 71

•

“Recovery information” on page 72

Basic procedure for resolving computer problems

It is recommended that you use the following procedure to resolve computer problems you are experiencing:

1. Ensure that:

a. The cables for all connected devices are connected correctly and securely.

b. All connected devices that require ac power are connected to properly grounded, functioning

electrical outlets.

c. All connected devices are enabled in the BIOS settings of the computer. See “Enabling or disabling

a device” on page 57.

If these actions do not resolve your problem, continue with the next step.

2. Use an antivirus program to see if the computer has been infected by a virus. If the program detects

a virus, remove the virus. If the antivirus program does not resolve your problem, continue with the
next step.

3. Go to “Troubleshooting” on page 63 and follow the instructions for the type of problem you are

experiencing. If these troubleshooting instructions do not resolve your problem, continue with the
next step.

4. Run the diagnostic program. See “Diagnostics” on page 71. If the diagnostic program does not resolve

your problem, continue with the next step.

5. Recover your operating system. See “Recovery information” on page 72.

6. If none of these actions solve your problem, contact the Lenovo Customer Support Center. For a list of

Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone. For more information
about help, service, and technical assistance, see Chapter 10 “Getting information, help, and service”
on page 111.

Troubleshooting

Attention:

Do not open the computer or attempt any repair before reading and understanding “Read this

first: Important safety information” in this document.

Use the troubleshooting information to find solutions to problems that have definite symptoms.

Startup problems

This section provides solutions to startup-related problems.

The computer does not start up when you press the power button

Solutions: Ensure that:

• The power cord is correctly connected to the rear of the computer and to a working electrical outlet.

Содержание IdeaPad S200

Страница 1: ...Lenovo S200 Hardware Maintenance Manual Machine Types 10HQ and 10HR ...

Страница 2: ...ety information on page 1 and Appendix F Notices on page 129 Fifth Edition October 2016 Copyright Lenovo 2015 2016 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Страница 3: ...trical outlet locations and cable lengths 45 Comfort 45 Accessibility information 46 Cleaning the computer 49 Maintenance 49 Basic maintenance tips 49 Good maintenance practices 49 Keeping the computer current 50 Moving the computer 50 Chapter 5 Security 53 Locking the computer 53 Locking the computer cover 53 Attaching a Kensington style cable lock 54 Viewing and changing security settings in the...

Страница 4: ...eplacing the system board 107 Completing the parts replacement 109 Chapter 10 Getting information help and service 111 Information resources 111 Accessing the user guide in various languages 111 Windows help system 111 Safety and warranty 111 Lenovo Web site 111 Lenovo Support Web site 112 Frequently asked questions 112 Help and service 112 Calling for service 112 Purchasing additional services 11...

Страница 5: ...ubleshoot problems Important This manual is intended only for trained service technicians who are familiar with Lenovo computers Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively Before servicing a Lenovo computer be sure to read and understand Chapter 1 Read this first Important safety information on page 1 Copyright Lenovo 2015 2016 iii ...

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Страница 7: ...ill not be walked on tripped over or pinched by objects Protect power cord and power adapters from liquids For instance do not leave your power cord or power adapter near sinks tubs toilets or on floors that are cleaned with liquid cleansers Liquids can cause a short circuit particularly if the power cord or power adapter has been stressed by misuse Liquids also can cause gradual corrosion of powe...

Страница 8: ...r jewelry chains metal frame eyeglasses or metal fasteners for your clothing Remember Metal objects are good electrical conductors Wear safety glasses when you are hammering drilling soldering cutting wire attaching springs using solvents or working in any other conditions that might be hazardous to your eyes After service reinstall all safety shields guards labels and ground wires Replace any saf...

Страница 9: ... or behind your back Remember There must be a complete circuit to cause electrical shock By observing the above rule you may prevent a current from passing through your body When using a tester set the controls correctly and use the approved probe leads and accessories for that tester Stand on suitable rubber mats obtained locally if necessary to insulate you from grounds such as metal floor strip...

Страница 10: ...rd wire ground connector in good condition Use a meter to measure third wire ground continuity for 0 1 ohm or less between the external ground pin and frame ground b The power cord should be the appropriate type as specified in the parts listings c Insulation must not be frayed or worn 4 Remove the cover 5 Check for any obvious alterations Use good judgment as to the safety of any alterations 6 Ch...

Страница 11: ... when working on a double insulated or battery operated system You can use coax or connector outside shells on these systems Use the round ground prong of the ac plug on ac operated computers Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function Proper grounding of the electrical outlet can be verified by a certified electrician Saf...

Страница 12: ...ium battery use only Part Number 45C1566 or an equivalent type battery recommended by the manufacturer If your system has a module containing a lithium battery replace it only with the same module type made by the same manufacturer The battery contains lithium and can explode if not properly used handled or disposed of Do not Throw or immerse into water Heat to more than 100 C 212 F Repair or disa...

Страница 13: ...and the power switch on the power supply do not turn off the electrical current supplied to the device The device also might have more than one power cord To remove all electrical current from the device ensure that all power cords are disconnected from the power source 1 2 Chapter 1 Read this first Important safety information 7 ...

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Страница 15: ...8 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb 1 2 PERIGO A corrente elétrica proveniente de cabos de alimentação de telefone e de comunicações é perigosa Chapter 1 Read this first Important safety information 9 ...

Страница 16: ...dispositivos 3 Conecte os cabos de sinal aos conectores 4 Conecte os cabos de alimentação às tomadas 5 LIGUE os dispositivos 1 DESLIGUE Tudo 2 Primeiramente remova os cabos de alimentação das tomadas 3 Remova os cabos de sinal dos conectores 4 Remova todos os cabos dos dispositivos CUIDADO Ao substituir a bateria de lítio utilize apenas uma bateria com Número de Peça 45C1566 ou um tipo de bateria ...

Страница 17: ...te exposição direta ao feixe 18 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb CUIDADO Utilize procedimentos de segurança para levantar equipamentos CUIDADO O botão de controle de alimentação do dispositivo e o botão para ligar desligar da fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo O dispositivo também pode ter mais de um cabo de alimentação Para remover toda a corrente ...

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Страница 19: ...1 2 Chapter 1 Read this first Important safety information 13 ...

Страница 20: ...1 2 14 Lenovo S200 Hardware Maintenance Manual ...

Страница 21: ...roduit ou des périphériques qui lui sont raccordés reportez vous aux instructions ci dessous pour connecter et déconnecter les différents cordons Connexion Déconnexion 1 Mettez les unités HORS TENSION 2 Commencez par brancher tous les cordons sur les unités 3 Branchez les câbles d interface sur des connecteurs 4 Branchez les cordons d alimentation sur des prises 5 Mettez les unités SOUS TENSION 1 ...

Страница 22: ...ser contiennent une diode à laser intégrée de classe 3A ou 3B Prenez connaissance des informations suivantes Rayonnement laser lorsque le carter est ouvert Evitez toute expositiondirecte au rayon laser Evitez de regarder fixement le faisceau ou del observer à l aide d instruments optiques 18 kg 37 lb 32 kg 70 5 lb 55 kg 121 2 lb ATTENTION Soulevez la machine avec précaution ATTENTION L interrupteu...

Страница 23: ...ind Zum Installieren Transportieren und Öffnen der Abdeckungen des Computers oder der angeschlossenen Einheiten die Kabel gemäß der folgenden Tabelle anschließen und abziehen Zum Anschließen der Kabel gehen Sie wie folgt vor Zum Abziehen der Kabel gehen Sie wie folgt vor 1 Schalten Sie alle Einheiten AUS 2 Schließen Sie erst alle Kabel an die Einheiten an 3 Schließen Sie die Signalkabel an die Buc...

Страница 24: ...ngegeben verwendet kann gefährliche Laserstrahlung auftreten VORSICHT Einige Lasergeräte enthalten eine Laserdiode der Klasse 3A oder 3B Beachten Sie Folgendes Laserstrahlung bei geöffneter Verkleidung Nicht in den Strahl blicken Keine Lupen oder Spiegel verwenden Strahlungsbereich meiden 18 kg 32 kg 55 kg ACHTUNG Arbeitsschutzrichtlinien beim Anheben der Maschine beachten ACHTUNG Mit dem Netzscha...

Страница 25: ...1 2 Chapter 1 Read this first Important safety information 19 ...

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Страница 27: ...i installazione spostamento o apertura dei coperchi di questo prodotto o delle unità collegate Per collegarsi Per scollegarsi 1 SPEGNERE le apparecchiature 2 Innanzitutto collegare tutti i cavi alle unità 3 Collegare i cavi di segnale ai connettori 4 Collegare i cavi di alimentazione alla presa 5 Accendere l unità 1 SPEGNERE le apparecchiature 2 Innanzitutto rimuovere i cavi di alimentazione dalla...

Страница 28: ... contengono un diodo laser di Classe 3A o Classe 3B Tener presente quanto segue Aprendo l unità vengono emesse radiazioni laser Non fissare il fascio non guardarlo direttamente con strumenti ottici ed evitare l esposizione al fascio 18 kg 32 kg 55 kg ATTENZIONE Prestare attenzione nel sollevare l apparecchiatura ATTENZIONE Il pulsante di controllo dell alimentazione presente sull unità e l interru...

Страница 29: ...Chapter 1 Read this first Important safety information 23 ...

Страница 30: ...ación mantenimiento o reconfiguración de este producto durante una tormenta eléctrica Conecte todos los cables de alimentación a tomas de corriente debidamente cableadas y conectadas a tierra Cualquier equipo que se conecte a este producto también debe conectarse a tomas de corriente debidamente cableadas Siempre que sea posible utilice una sola mano para conectar o desconectar los cables de señal...

Страница 31: ...vos PRECAUCIÓN Cuando sustituya una batería de litio utilice solamente una batería número de pieza 45C1566 u otra de tipo equivalente recomendada por el fabricante Si su sistema dispone de un módulo que contiene una batería de litio reemplácelo sólo con el mismo tipo de módulo del mismo fabricante La batería contiene litio y puede explotar si no se utiliza manipula o desecha correctamente No debe ...

Страница 32: ...dopte procedimientos seguros al levantar el equipo PRECAUCIÓN El botón de control de alimentación del dispositivo y el interruptor de alimentación de la fuente de alimentación no desconectan la corriente eléctrica suministrada al dispositivo Además el dispositivo podría tener más de un cable de alimentación Para suprimir toda la corriente eléctrica del dispositivo asegúrese de que todos los cables...

Страница 33: ...rdware Note The computer hardware might look slightly different from the illustrations Front view Figure 1 Front view 1 Storage drive activity indicator 2 Power button 3 Optical drive eject close button optional 4 Card reader slot optional 5 USB 2 0 connector 6 Microphone connector 7 Headphone connector 8 USB 2 0 connector Card reader slot Used to hold a card shaped storage medium so that the card...

Страница 34: ...tray press the eject close button to close the tray Power button Used to turn on your computer You also can use the power button to turn off your computer only when you cannot use any Microsoft Windows shutdown procedure to turn off your computer Storage drive activity indicator When the indicator is on the storage drives are in use USB 2 0 connector Used to connect a device that requires a USB 2 ...

Страница 35: ...pheral Component Interconnect PCI Express card area If such a card is installed ensure that you use the connectors on the card instead of the corresponding connectors on the computer ac power adapter cable loop Used to secure the ac power adapter cable ac power adapter connector Used to connect the ac power adapter to your computer for power supply Audio line in connector Used to receive audio sig...

Страница 36: ...als through a single cable A high performance monitor a direct drive monitor or another audio or video device that uses a High Definition Multimedia Interface HDMI connector can be attached to this HDMI connector Microphone connector Used to connect a microphone to your computer when you want to record sound or if you use speech recognition software Padlock loop For information see Locking the com...

Страница 37: ...8 Front audio and USB assembly bracket 9 Card reader bracket 10 Card reader 11 Front audio and USB assembly 12 Front Wi Fi antenna 13 Front bezel 14 Storage drive 15 Wi Fi card 16 PCI Express card 17 Computer cover 18 Rear Wi Fi antenna cover 19 Rear Wi Fi antenna 20 Power cord 21 ac power adapter Major FRUs and CRUs Note Depending on your computer model some of the following components might be o...

Страница 38: ...ice and the power cord Other self service CRUs depending on product design might include memory modules adapter cards hard disk drives and optical drives Optional service CRUs These CRUs are isolated parts within the computer and are concealed by an access panel that is typically secured by more than two screws Once the access panel is removed the specific CRU is visible Number FRU description Sel...

Страница 39: ...o and USB assembly bracket No No 12 Front Wi Fi antenna No No 13 Front bezel Yes No 14 Storage drive Yes No 15 PCI Express card Yes No 16 Wi Fi card No Yes 17 System board No No 18 Computer cover Yes No 19 Rear Wi Fi antenna No No 20 Rear Wi Fi antenna cover No No 21 Power cord Yes No 22 ac power adapter Yes No For detailed FRU information such as the FRU part numbers and supported computer models...

Страница 40: ...tery 2 Microprocessor fan connector 3 Memory slot 4 Clear CMOS Complementary Metal Oxide Semiconductor Recovery jumper 5 Storage drive power connector 6 Power button board connector 7 Front USB connector 8 Card reader connector 9 PCI Express x16 graphics card slot 10 M 2 Wi Fi card slot 11 PCI Express x1 card slot 12 Front audio connector 13 SATA connectors 2 14 Buzzer 15 Microprocessor 34 Lenovo ...

Страница 41: ...formation about your computer To view basic information such as microprocessor and memory information about your computer do the following 1 Click the Start button to open the Start menu 2 Depending on your Windows version do one of the following For Windows 7 Right click Computer and then click Properties For Windows 10 Click Settings System About To view detailed information about the devices su...

Страница 42: ...IMM Storage drives Your computer supports up to one storage drive To view the amount of storage drive space do the following 1 Depending on your Windows version do one of the following For Windows 7 Click the Start button to open the Start menu Right click Computer and then click Manage For Windows 10 Right click the Start button to open the Start context menu 2 Click Disk Management Video feature...

Страница 43: ...S compliance mode reduces the consumption of electricity when your computer is in sleep or off mode For more information see Enabling or disabling the ErP LPS compliance mode on page 58 Preboot Execution Environment PXE Preboot Execution Environment enables computers to start through a network interface independent of data storage drives such as hard disk drives or installed operating systems Syst...

Страница 44: ... This section provides information about the programs on the computer Accessing a program on the computer To access a program on the computer do one of the following From Windows Search 1 Depending on your Windows version do one of the following For Windows 7 Click the Start button to open the Start menu and then type the program name into the search box For Windows 10 Type the program name into t...

Страница 45: ...r and Application Installation program provides regular access to device driver and software updates for your computer The program gathers information from the Lenovo Help Center about new updates for your computer then sorts and displays the updates for download and installation You have complete control of which updates to download and install For Windows 10 The Driver and Application Installati...

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Страница 47: ...t displayed in the Windows notification area add the icon to the notification area See Adding an icon to the Windows notification area on page 41 2 Follow the instructions on the screen to adjust the volume Click the speaker icon to mute the audio Adding an icon to the Windows notification area To add an icon to the Windows notification area do the following 1 Click the arrow next to the notificat...

Страница 48: ...n the disc Do not drop or bend the disc Playing and removing a disc To play a disc do the following 1 With the computer on press the eject close button on the front of the optical drive The tray slides out of the drive 2 Insert a disc into the tray Some optical drive has a snap hub in the center of the tray If your drive has a snap hub support the tray with one hand and then push center of the dis...

Страница 49: ...ia Player See Accessing a program on the computer on page 38 3 Follow the instructions on the screen Burn a disc from an ISO file 1 Insert a recordable disc into the optical drive that supports recording 2 Double click the ISO file 3 Follow the instructions on the screen Connecting to a network This section provides information about connecting to a network If you cannot connect the computer to a ...

Страница 50: ...h to establish a wireless connection between the computer and another Bluetooth enabled device within a distance of about 10 m 32 8 ft Note The Bluetooth feature is optional To connect to a Bluetooth enabled device do the following 1 Ensure that the Bluetooth feature on the computer is working and the Bluetooth enabled device is located within a distance of about 10 m 32 8 ft from the computer 2 C...

Страница 51: ...mpossible to avoid reflections or to adjust the lighting an antiglare filter placed over the screen might be helpful However these filters might affect the clarity of the image on the screen try them only after you have exhausted other methods of reducing glare Air circulation The computer produces heat The computer has a fan that pulls in fresh air and forces out hot air through the air vents Blo...

Страница 52: ...bility information Lenovo is committed to providing users who have hearing vision and mobility limitations with greater access to information and technology This section provides information about the ways these users can get the most out of their computer experience You also can get the most up to date accessibility information from the following Web site http www lenovo com accessibility Keyboar...

Страница 53: ...rd displays a visual keyboard with all the standard keys High Contrast High Contrast is a feature that heightens the color contrast of some text and images on your screen As a result those items are more distinct and easier to identify Personalized keyboard Adjust keyboard settings to make your keyboard easier to use For example you can use your keyboard to control the pointer and type certain key...

Страница 54: ... some items from fitting on the screen Customizable item size You can make the items on your screen easier to read by changing the item size To change the item size temporarily use the Magnifier tool in Ease of Access Center See Ease of Access Center on page 47 To change the item size permanently do the following Change the size of all the items on your screen 1 Right click a blank area on the des...

Страница 55: ...ntly with a soft dry cloth or blow on the screen to remove grit and other loose particles Depending on the type of the screen moisten a soft lint free cloth with an LCD cleaner or liquid glass cleaner and then wipe the screen surface Maintenance With appropriate care and maintenance the computer will serve you reliably This section provides information about maintaining the computer so that it can...

Страница 56: ... Windows Update See Getting the latest system updates on page 50 Note The device drivers provided by Windows Update might not be tested by Lenovo It is recommended that you get device drivers from Lenovo Getting the latest system updates To get the latest system updates for the computer ensure that the computer is connected to the Internet and do one of the following Use Windows Update to get the ...

Страница 57: ...tlet style is different from the type you are currently using contact the Lenovo Customer Support Center to purchase either an electrical plug adapter or a new power cord For a list of Lenovo Support phone numbers go to http www lenovo com support phone If you cannot find the support telephone number for your country or region contact your Lenovo reseller Chapter 4 You and your computer 51 ...

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Страница 59: ...cting data against viruses on page 55 Locking the computer This section provides information about locking the computer with the locking devices to keep the computer safe Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer Your computer comes with a padlock loop so that the computer cover cannot be removed when ...

Страница 60: ...g security settings in the Setup Utility program To view and change security settings in the Setup Utility program do the following 1 Start the Setup Utility program See Starting the Setup Utility program on page 57 2 Select Security 3 Follow the instructions on the right side of the screen to view and change security settings You can refer to Using the Setup Utility program on page 57 to get basi...

Страница 61: ...f your firewall program To use Windows Firewall do the following 1 Depending on your Windows version do one of the following For Windows 7 Click the Start button to open the Start menu For Windows 10 Right click the Start button to open the Start context menu 2 Click Control Panel View Control Panel using large icons or small icons and then click Windows Firewall 3 Follow the instructions on the s...

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Страница 63: ...ow the instructions on the right side of the screen The keys used to perform various tasks are displayed at the bottom of the screen Enabling or disabling a device This section provides information about how to enable or disable user access to hardware devices such as USB connectors or storage drives To enable or disable a device do the following 1 Start the Setup Utility program See Starting the ...

Страница 64: ...e Enabling or disabling the Automatic Power On features on page 57 Enable the After Power Loss feature to make the computer wake up when the power supply resumes after a sudden loss of electricity 1 Start the Setup Utility program See Starting the Setup Utility program on page 57 2 Select Power After Power Loss and press Enter 3 Select Power On and press Enter 4 Exit the Setup Utility program See ...

Страница 65: ...guidelines Have at least eight characters in length Contain at least one alphabetic character and one numeric character Not be your name or your user name Not be a common word or a common name Be significantly different from your previous passwords Setting changing and deleting a password To set change or delete a password do the following 1 Start the Setup Utility program See Starting the Setup U...

Страница 66: ...nect the storage device to the computer 2 Start the Setup Utility program See Starting the Setup Utility program on page 57 3 Select Startup 4 Follow the instructions on the right side of the screen to change the startup device sequence 5 Exit the Setup Utility program See Exiting the Setup Utility program on page 61 Selecting a temporary startup device Note Not all discs and storage drives are bo...

Страница 67: ...rmed to update the BIOS You can update the BIOS from your operating system or a flash update disc supported only on some models To update the BIOS do the following 1 Go to http www lenovo com drivers 2 Download the flash BIOS update driver for the operating system version or the ISO image version used to create a flash update disc Then download the installation instructions for the flash BIOS upda...

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Страница 69: ...es not resolve your problem continue with the next step 3 Go to Troubleshooting on page 63 and follow the instructions for the type of problem you are experiencing If these troubleshooting instructions do not resolve your problem continue with the next step 4 Run the diagnostic program See Diagnostics on page 71 If the diagnostic program does not resolve your problem continue with the next step 5 ...

Страница 70: ...ion area See Adding an icon to the Windows notification area on page 41 Some models have a front audio panel you can use to adjust volume If you have a front audio panel ensure that the volume is not set too low Ensure that your external speakers and headphones if used are connected to the correct audio connector on the computer Most speaker cables are color coded to match the connector Note When ...

Страница 71: ...nected to the drive Unable to use a bootable recovery medium such as the Product Recovery CD to start the computer Solution Ensure that the CD or DVD drive is in the startup sequence before the storage drive Refer to Selecting a temporary startup device on page 60 for information on viewing and changing the startup sequence Note that on some models the startup sequence is permanently set and canno...

Страница 72: ...n see your SCSI documentation Storage drive problems Select your symptom from the following list Some or all storage drives missing from the Setup Utility program on page 66 No Operating System Found message or the system not starting up from the correct storage drive on page 66 Some or all storage drives missing from the Setup Utility program Symptom Some or all storage drives missing from the Se...

Страница 73: ...LAN adapter icon and click Enable Update or reinstall the Ethernet LAN driver See Keeping the computer current on page 50 Install all networking software that is necessary for your network environment Check with your LAN administrator for the necessary networking software Set the same duplex for the switch port and the adapter If you configured the adapter for full duplex ensure that the switch po...

Страница 74: ...s version do one of the following For Windows 7 Click the Start button to open the Start menu Right click Computer and then click Properties For Windows 10 Right click the Start button to open the Start context menu 2 Click Device Manager Type the administrator password or provide confirmation if prompted 3 Right click the Bluetooth radios under Bluetooth or Bluetooth Radios and then click Enable ...

Страница 75: ...ck Defragment now For Windows 10 Click Optimize Select the desired drive and then click Optimize 7 Follow the instructions on the screen Insufficient free storage drive space Solutions Free up storage drive space Clean out your Inbox Sent Items and Deleted Items folders from your e mail application Clean up your C drive 1 Click the Start button to open the Start menu 2 Depending on your Windows ve...

Страница 76: ...ns to USB device related problems My USB device cannot be accessed Solutions Connect the USB cable from the USB connector to the USB device If the USB device has its own power cord connect the power cord to a grounded electrical outlet Turn on the USB device and keep the device online Install any device drivers or application programs supplied with the USB device Refer to the documentation that co...

Страница 77: ...hardware components of the computer The diagnostic program also can report operating system controlled settings that interfere with the correct operation of the computer Lenovo Solution Center The Lenovo Solution Center program is the diagnostic program preinstalled on the computer The program enables you to troubleshoot and resolve computer problems It combines diagnostic tests system information...

Страница 78: ...t start automatically Follow the instructions on the screen to choose the appropriate recovery solution Turn on or restart the computer Then repeatedly press and release the F8 key until the Advanced Boot Options window opens Select Repair Your Computer press Enter and follow the instructions on the screen to choose the appropriate recovery solution Note For some keyboards you might need to press ...

Страница 79: ...ot attempts the Windows recovery environment might start automatically Follow the instructions on the screen to choose the appropriate recovery solution Select the recovery medium you created earlier with the Windows tool as the startup device See Selecting a temporary startup device on page 60 Then follow the instructions on the screen to choose the appropriate recovery solution Note To create a ...

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Страница 81: ...ion 4 Power on all external devices 5 Power on the computer Look for displayed error codes Listen for beep codes Look for readable instructions or a main menu on the display If you did not receive the correct response go to step 6 If you do receive the correct response go to step 7 6 Look at the following conditions and follow the instructions If you hear beep codes during POST go to Beep symptoms...

Страница 82: ...index lists error symptoms and possible causes The most likely cause is listed first Always begin with Service checkout on page 75 This index can also be used to help you decide which FRUs to have available when servicing a computer If you are unable to correct the problem using this index go to Undetermined problems on page 80 Notes The Symptom to FRU index is not specific to any machine type and...

Страница 83: ...ymptoms are tones or a series of tones separated by pauses intervals without sound during POST The following table describes the beep symptoms Beep symptom FRU Action 2 short beeps CMOS setting error Common error code see the detail failure information in POST error codes on page 77 3 short and 1 long beeps DRAM memory error Perform the following actions in order 1 Make sure the memory module s ar...

Страница 84: ...print reader are attached Power off and remove all but the reader that you set up within your main operating system If more than one external fingerprint reader are connected to a computer this error message will be displayed Remove all of the fingerprint keyboards except the one compatible with the fingerprint application on your computer 1962 No operating system found Press any key to repeat boo...

Страница 85: ...stem Board 2 Primary Hard Disk Drive 3 Hard Disk Drive Cable Incorrect memory size during POST 1 Run the Memory tests 2 Memory Module 3 System Board Insert a Diskette icon appears with a known good diagnostics diskette in the first 3 5 inch diskette drive 1 System Board 2 Diskette Drive Cable 3 Network Adapter Intensity or color varies from left to right of characters and color bars 1 Display 2 Vi...

Страница 86: ... or parallel connector device failure adapter connector 1 External Device Self Test OK 2 External Device 3 Cable 4 Alternate Adapter 5 System Board Some or all keys on the keyboard do not work 1 Keyboard 2 Keyboard Cable 3 System Board Undetermined problems This section provides instructions on how to find out the failing devices or adapters 1 Power off the computer 2 Remove or disconnect the foll...

Страница 87: ...l it directly in the computer without setting the part down When this is not possible place the static protective package that the part came in on a smooth level surface and place the part on the package Do not place the part on the computer cover or other metal surface Installing or replacing hardware This section provides instructions on how to install or replace hardware for the computer You ca...

Страница 88: ...er adapter cable from the ac power adapter cable loop at the rear of the computer and then disconnect the ac power adapter from the computer Figure 9 Removing the ac power adapter 3 Connect the new ac power adapter to the ac power adapter connector at the rear of your computer and a workable electrical outlet Then secure the ac power adapter cable into the ac power adapter cable loop at the rear o...

Страница 89: ...over Figure 10 Removing the computer cover Replacing the front bezel Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To replace the front bezel do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then disconnect all power cords from ele...

Страница 90: ...3 Remove the front bezel by releasing the three plastic tabs on the left side and pivoting the front bezel outward Figure 11 Removing the front bezel 84 Lenovo S200 Hardware Maintenance Manual ...

Страница 91: ...attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To replace the power button board do the following 1 Remove all media from the drives and turn off all attached devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cov...

Страница 92: ...Figure 13 Removing the power button board 7 Pull out the power button board cable through the hole in the chassis as shown Figure 14 Removing the power button board 8 Pass the cable of the new power button board through the hole in the chassis as shown Figure 15 Installing the power button board 86 Lenovo S200 Hardware Maintenance Manual ...

Страница 93: ...lacement go to Completing the parts replacement on page 109 Replacing the computer handle Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To replace the computer handle do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then disconnect...

Страница 94: ...ndle as shown so that the two screw holes in the computer handle align with the corresponding screw holes in the chassis Figure 18 Installing the computer handle 8 Install the two screws to secure the computer handle Figure 19 Installing the computer handle screws 9 Install the power button board See Replacing the power button board on page 85 10 Install the front bezel See Replacing the front bez...

Страница 95: ... from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 82 3 Remove the front bezel See Replacing the front bezel on page 83 4 Locate the front audio and USB assembly See Computer components on page 31 5 Disconnect the front audio and USB assembly cables from the system board Note Ensure that you note...

Страница 96: ...USB assembly from the bracket Figure 21 Removing the front audio and USB assembly 8 Install the new front audio and USB assembly into the bracket Then press the four tabs 1 to secure the front audio and USB assembly to the bracket Figure 22 Installing the front audio and USB assembly 90 Lenovo S200 Hardware Maintenance Manual ...

Страница 97: ...lete the installation or replacement go to Completing the parts replacement on page 109 Replacing the card reader Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 To replace the computer handle do the following 1 Remove any media from the drives and turn off all connected devices and the ...

Страница 98: ...ket out of the front of the chassis Figure 24 Removing the card reader bracket 7 Remove the two screws that secure the card reader to the card reader bracket Then remove the failing card reader from the bracket Figure 25 Removing the card reader 92 Lenovo S200 Hardware Maintenance Manual ...

Страница 99: ...der cable to the card reader connector on the system board See Parts on the system board on page 34 13 Install the front bezel See Replacing the front bezel on page 83 What to do next To work with another piece of hardware go to the appropriate section To complete the installation or replacement go to Completing the parts replacement on page 109 Replacing the optical drive Attention Do not open yo...

Страница 100: ... slide it out of the front of the computer Figure 28 Removing the optical drive 7 Slide the new optical drive into the optical drive bay from the front of the computer until the four screw holes in the optical drive align with the corresponding screw holes in the chassis Figure 29 Installing the optical drive 8 Install the four screws to secure the optical drive to the chassis 9 Connect the signal...

Страница 101: ...he storage drive See Computer components on page 31 4 Disconnect the signal cable and the power cable from the storage drive 5 Remove the four screws that secure the storage drive Slide the storage drive to the rear of the computer and then remove it from the computer Figure 30 Removing the storage drive 6 Slide the new storage drive into the storage drive bay to the front of the computer until th...

Страница 102: ... information including passwords are lost An error message is displayed when you turn on the computer Refer to the Lithium coin cell battery notice in the Safety and Warranty Guide for information about replacing and disposing of the coin cell battery To replace the coin cell battery do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then discon...

Страница 103: ...rom the drives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 82 3 Locate the memory module See Computer components on page 31 4 Open the retaining clips and gently pull the memory module out of the memory slot...

Страница 104: ...omputer and wait several minutes until the computer is cool To replace the heat sink and fan assembly do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 82 3 Lay ...

Страница 105: ... the thermal grease while handling the heat sink and fan assembly 8 Position the new heat sink and fan assembly on the system board so that the four screws are aligned with the holes in the system board Ensure that the heat sink and fan assembly cable faces toward the microprocessor fan connector on the system board 9 Follow the following sequence to install the four screws to secure the new heat ...

Страница 106: ...d do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 82 3 Locate the PCI Express card See Computer components on page 31 4 At the rear of the computer remove the ...

Страница 107: ...by a retaining latch press the card retaining latch 1 as shown to disengage the latch Grasp the card and gently pull it out of the slot Figure 38 Removing the PCI Express card 6 Remove the new PCI Express card from its static protective package 7 Install the new PCI Express card into the appropriate PCI Express slot on the system board See Parts on the system board on page 34 Figure 39 Installing ...

Страница 108: ...reading and understanding the Chapter 1 Read this first Important safety information on page 1 Notes The Wi Fi card comes in two sizes refer to the figure that matches your Wi Fi card when reading this section The locations of Wi Fi antenna connectors might vary To replace the Wi Fi card do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then di...

Страница 109: ...that secures the Wi Fi card Figure 42 Removing the Wi Fi card cables 6 Pull the Wi Fi card out of the M 2 Wi Fi card slot Figure 43 Removing the Wi Fi card 7 Insert the new Wi Fi card into the M 2 Wi Fi card slot Ensure that the Wi Fi card is inserted firmly Then pivot the Wi Fi card as shown so that the screw notch on the Wi Fi card aligns with the screw hole in the system board Note Do not touch...

Страница 110: ...enna To replace the a Wi Fi antenna do the following 1 Remove any media from the drives and turn off all connected devices and the computer Then disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer 2 Remove the computer cover See Removing the computer cover on page 82 3 Locate the Wi Fi antenna you want to replace See Computer components o...

Страница 111: ...r Wi Fi antenna cover 5 Disconnect the Wi Fi antenna cable from the Wi Fi card 6 Remove the Wi Fi antenna and cable from the chassis Figure 47 Removing the Wi Fi antenna and cable Note Refer to the left picture for the front Wi Fi antenna and the right picture for the rear Wi Fi antenna Chapter 9 Installing or replacing hardware 105 ...

Страница 112: ...nstalling the Wi Fi antenna and cable Note Refer to the left picture for the front Wi Fi antenna and the right picture for the rear Wi Fi antenna 9 Connect the antenna cable to the Wi Fi card 10 Depending on whether you are replacing the front Wi Fi antenna or the rear Wi fi antenna do one of the following If you are replacing the front Wi Fi antenna reinstall the front bezel See Replacing the fro...

Страница 113: ...the installation or replacement go to Completing the parts replacement on page 109 Replacing the system board Attention Do not open your computer or attempt any repair before reading and understanding the Chapter 1 Read this first Important safety information on page 1 Note Each computer has a unique Vital Product Data VPD code stored in the nonvolatile memory on the system board After you replace...

Страница 114: ... board and then carefully lift the system board out of the chassis Note Carefully handle the system board by its edges Figure 52 Removing the five screws that secure the system board 9 To install the new system board align the five screw holes in the system board with the corresponding holes in the chassis Then install the five screws to secure the system board to the chassis 10 Route all the cabl...

Страница 115: ...your computer 2 Ensure that the cables are routed correctly before reinstalling the computer cover Keep cables clear of the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover 3 Position the computer cover on the chassis so that the rail guides on the bottom of the computer cover engage the rails on the chassis Then push the cover to the front of the...

Страница 116: ...8 If a newly installed hardware component does not work normally update the device driver See Keeping the computer current on page 50 110 Lenovo S200 Hardware Maintenance Manual ...

Страница 117: ...e or offline help at the bottom of the screen For Windows 10 Click Get started Safety and warranty The Safety and Warranty Guide provided with the computer contains important safety information product warranty terms and legal notices The preface in this document contains additional safety information that applies to topics and tasks described in this document Ensure that you read and understand a...

Страница 118: ...for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative The following services are available during the warranty period Problem determination Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem Hardware repair If the problem is caused by hardware under w...

Страница 119: ...e additional services Examples of these additional services include Support for hardware operating systems and application programs Network setup and configuration services Upgraded or extended hardware repair services Custom installation services Service availability and service name might vary by country or region For more information about these services go to the Lenovo Web site at http www le...

Страница 120: ...114 Lenovo S200 Hardware Maintenance Manual ...

Страница 121: ...r television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult an ...

Страница 122: ...tromagnetische Verträglichkeit in den EU Mitgliedsstaaten und hält die Grenzwerte der Klasse B der Norm gemäß Richtlinie Um dieses sicherzustellen sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben Des Weiteren dürfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden Lenovo übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen wenn da...

Страница 123: ...e information for Taiwan Keyboard and mouse compliance statement for Taiwan Eurasian compliance mark Brazil audio notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo Mexico wireless radio compliance information Advertencia En Mexico la operación de este equipo estásujeta a las siguientes dos condiciones 1 es posible que este equipo o dispositivo no...

Страница 124: ...on of the computer and the country or region where the computer was purchased you might have received additional printed regulatory notices All regulatory notices are available on the Lenovo Support Web site in electronic format To access electronic copies of the documentation go to http www lenovo com UserManuals 118 Lenovo S200 Hardware Maintenance Manual ...

Страница 125: ...s unsorted municipal waste but use the collection framework available to them for the return recycle and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances Lenovo electrical and electronic equipment EEE may contain parts and components which at end of life might qualify as hazardous waste EEE and waste elect...

Страница 126: ...er to the computer clock while the computer is off or disconnected from the main power source If you need to replace it with a new one contact your place of purchase or contact Lenovo for service If you need to dispose of a disused lithium battery insulate it with vinyl tape contact your place of purchase or an industrial waste disposal operator and follow their instructions Disposal of a lithium ...

Страница 127: ...accumulators on the environment and human health due to the potential presence of hazardous substances Before placing electrical and electronic equipment EEE in the waste collection stream or in waste collection facilities the end user of equipment containing batteries and or accumulators must remove those batteries and accumulators for separate collection Disposing of lithium batteries and batter...

Страница 128: ...122 Lenovo S200 Hardware Maintenance Manual ...

Страница 129: ...ction of the use of certain hazardous substances in electrical and electronic equipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to http www lenovo com social_responsibility us en RoHS_Communication pdf China RoHS Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardo...

Страница 130: ...Ukraine RoHS India RoHS RoHS compliant as per E Waste Management Handling Rules Taiwan RoHS 124 Lenovo S200 Hardware Maintenance Manual ...

Страница 131: ...Appendix D China Energy Label Copyright Lenovo 2015 2016 125 ...

Страница 132: ...126 Lenovo S200 Hardware Maintenance Manual ...

Страница 133: ...reenhouse gas emissions For more information about ENERGY STAR go to http www energystar gov Lenovo encourages you to make efficient use of energy an integral part of your day to day operations To help in this endeavor set the following power management features to take effect when your computer has been inactive for a specified duration Table 1 ENERGY STAR power management features Windows 7 or W...

Страница 134: ...128 Lenovo S200 Hardware Maintenance Manual ...

Страница 135: ...ublication Lenovo may make improvements and or changes in the product s and or the program s described in this publication at any time without notice The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons The information contained in this document does not affect or change Lenovo...

Страница 136: ...ows Media are trademarks of the Microsoft group of companies The terms HDMI and HDMI High Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries Other company product or service names may be trademarks or service marks of others 130 Lenovo S200 Hardware Maintenance Manual ...

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