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Appendix B. Lenovo help and support

Lenovo support Web site

Technical support information is available on the Lenovo support Web site at 

http://www.lenovo.com/support

Call Lenovo customer support center

If you have tried to correct the problem yourself but still need help, during the warranty period, you can get 
help and information by telephone through the customer support center.

Before calling customer support

Ensure that you have downloaded the most current drivers and system updates and recorded information 
about your computer before you call. When calling for technical assistance, have the following information 
available.

•  Machine type and model

•  Serial number of your computer

•  Description of the problem

•  Exact wording of any error messages

•  Hardware and software configuration information

Services supported by Lenovo customer support center

The following services are available during the warranty period.

•  Problem determination - Trained personnel are available to assist you with determining if you have a 

hardware problem and deciding what action is necessary to fix the problem.

•  Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, 

trained service personnel are available to provide the applicable level of service.

•  Engineering change management - Occasionally, there might be changes that are required after a product 

has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes 
(ECs) that apply to your hardware available.

Services not supported by Lenovo customer support center

•  Replacement or use of parts not manufactured for or by Lenovo or non-warranted parts

•  Identification of software problem sources

•  Configuration of UEFI BIOS as part of an installation or upgrade

•  Changes, modifications, or upgrades to device drivers

•  Installation and maintenance of network operating systems (NOS)

•  Installation and maintenance of programs

Support phone numbers

For the Lenovo support phone number for your country or region, go to 

http://www.lenovo.com/support/ 

phone

.

© Copyright Lenovo 2019

57

Содержание Chromebook S345-14AST

Страница 1: ...hromebook S345 14AST User Guide Questo manuale d istruzione è fornito da trovaprezzi it Scopri tutte le offerte per Lenovo Chromebook S345 81WX0011IX o cerca il tuo prodotto tra le migliori offerte di Notebook ...

Страница 2: ...enovo 2019 LIMITED AND RESTRICTED RIGHTS NOTICE If data or software is delivered pursuant to a General Services Administration GSA contract use reproduction or disclosure is subject to restrictions set forth in Contract No GS 35F 05925 ...

Страница 3: ... view 17 Features and specifications 18 Operating environment 20 Chapter 3 Get started with your Chromebook 21 Charge your Chromebook 21 User interface 22 Connect to Wi Fi 22 Connect to Bluetooth devices 22 Set the power plan 23 Chapter 4 Navigate the screen 25 Use the multi touch screen 25 Use the special keys 26 Use the touchpad 26 Chapter 5 Use multimedia 29 Use the camera 29 Use audio 29 Conne...

Страница 4: ...helf 40 Chapter 10 Accessibility ergonomic and maintenance information 41 Accessibility and comfort 41 Ergonomic information 41 Basic maintenance tips 42 Cleaning your computer 42 Appendix A Compliance information 45 Appendix B Lenovo help and support 57 Appendix C Lenovo Limited Warranty 59 Trademarks lxvii iv Lenovo Chromebook S345 14AST User Guide ...

Страница 5: ...tional accessories features and software programs might not be available on your computer Documentation content is subject to change without notice Lenovo makes constant improvement on the documentation of your computer including this User Guide To get the latest documentation go to https support lenovo com Copyright Lenovo 2019 v ...

Страница 6: ...vi Lenovo Chromebook S345 14AST User Guide ...

Страница 7: ... serious enough that the product should not be used again until it has been inspected and if necessary repaired by an authorized servicer As with any electronic device pay close attention to the product when it is turned on On very rare occasions you might notice an odor or see a puff of smoke or sparks vent from your product Or you might hear sounds like popping cracking or hissing These conditio...

Страница 8: ...grades typically are referred to as options Replacement parts approved for customer installation are referred to as Customer Replaceable Units or CRUs Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs You must closely follow all instructions when installing or replacing parts The Off state of a power indicator does not necessari...

Страница 9: ... liquid cleansers Liquids can cause a short circuit particularly if the power cord or power adapter has been stressed by misuse Liquids also can cause gradual corrosion of power cord terminals and or the connector terminals on a power adapter which can eventually result in overheating Ensure that all power cord connectors are securely and completely plugged into receptacles Do not use any power ad...

Страница 10: ...outlet with one that enables this safety feature Never overload an electrical outlet The overall system load should not exceed 80 percent of the branch circuit rating Consult an electrician for more information if you have questions about power loads and branch circuit ratings Be sure that the power outlet you are using is properly wired easily accessible and located close to the equipment Do not ...

Страница 11: ...in the installation and configuration procedures Do not use your computer until all internal parts enclosures are fastened into place Never use the computer when internal parts and circuits are exposed DANGER Connect and disconnect cables as described in the following procedures when installing moving or opening covers on this product or attached devices To connect 1 Turn everything OFF 2 First at...

Страница 12: ...ontain perchlorate Perchlorate Material special handling may apply see https www dtsc ca gov hazardouswaste perchlorate Built in rechargeable battery notice DANGER Do not attempt to replace the built in rechargeable battery Replacement of the battery must be done by a Lenovo authorized repair facility or technician Only recharge the battery strictly according to instructions included in the produc...

Страница 13: ...pet or other flexible surface Never block cover or disable these features When the ac power adapter is connected to an electrical outlet and your computer it generates heat Do not place the adapter in contact with any part of your body while using it Never use the ac power adapter to warm your body Extended contact with your body even through clothing may cause a skin burn For your safety always f...

Страница 14: ...32 2 Clause 7 limits for a wide band characteristic voltage of 75 mV Using headphones that do not comply with EN 50332 2 can be dangerous due to excessive sound pressure levels If your Lenovo computer came with headphones or earphones in the package as a set the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332 1 If different headphone...

Страница 15: ...clean with damp cloth The computer including the ac power adapter and the battery pack as applicable should not be dropped crushed stepped on or otherwise abused An adult should caution his or her child about the potential trip hazard as posed by the cable between a power source and the computer An adult should inspect the computer including the ac power adapter and the battery pack as applicable ...

Страница 16: ...10 Lenovo Chromebook S345 14AST User Guide ...

Страница 17: ... 3 Camera 4 Screen 5 Power key 6 Keyboard 7 Touchpad 8 Wireless antennas invisible from the outside Microphones The built in microphones can be used for voice recording audio communication or videoconferencing Camera light The light is on when the camera is in use Copyright Lenovo 2019 11 ...

Страница 18: ...wer key The power key also can be used to put the computer to sleep mode or wake up the computer Keyboard Your Chromebook keyboard works just like a conventional keyboard but with a few special shortcut keys for quick access to certain settings In addition to the special shortcut keys Chromebook also supports shortcut keys using the ctrl alt or shift key Note For details about shortcut keys see Us...

Страница 19: ... can also be used to connect external devices with a USB C plug dc in light The dc in light shows the power and battery status of your computer Table 1 dc in light status and the corresponding power and battery status Light status Power status Battery status on red plugged in being charged remaining power less than 2 on amber plugged in being charged remaining power between 2 and 100 on green plug...

Страница 20: ... and gently push it until it touches the end Note Make sure the metal contacts of the microSD card are facing downwards when inserting it into the slot Step 2 Firmly push in the card until you hear a click sound Note When properly inserted the entire body of the microSD card should be located in the slot and is not easily moved Remove a microSD card Do not remove a microSD card until the data tran...

Страница 21: ...ge and current of 5 V and 3 A Transfer data at USB 3 0 speed up to 5 Gbps Connect to an external display USB C to VGA 1900 1200 pixels 60 Hz USB C to DP 3840 2160 pixels 30 Hz Connect to USB C accessories to expand computer functionality To purchase USB C accessories go to https www lenovo com accessories Note When the battery power is below 10 the connected USB C accessories might not work correc...

Страница 22: ... and security feature Lenovo makes no comments judgments or warranties about the function quality or performance of the locking device and security feature Cable locks for your product are available from Lenovo at https www lenovoquickpick com 16 Lenovo Chromebook S345 14AST User Guide ...

Страница 23: ...Bottom view 2 2 1 1 Ventilation slots inlet Maintain the incoming airflow to dissipate internal heat 2 Speakers Produce sound Chapter 2 Meet your Chromebook 17 ...

Страница 24: ... slots Two USB C connectors Two USB 3 0 Type A connectors Audio connector microSD card slot Wireless features Bluetooth Wireless LAN Security Password Security lock slot Others Camera Microphones Speakers Size Width 328 mm 12 91 inches Depth 225 mm 8 85 inches Thickness 17 7 mm 0 69 inches Weight 1 48 kg 3 27 lbs Battery 3 cells 57 Wh Note The battery capacity is the typical or average capacity as...

Страница 25: ...Chapter 2 Meet your Chromebook 19 ...

Страница 26: ...ote When charging the battery pack the environment temperature must be at least 0 32 Relative humidity Operating 8 95 at wet bulb temperature 23 73 Storage 5 95 at wet bulb temperature 27 81 If possible place your computer in a well ventilated and dry area without direct exposure to sunshine 20 Lenovo Chromebook S345 14AST User Guide ...

Страница 27: ...he built in battery and provide power to your Chromebook Connect to ac power CAUTION All plugs must be firmly and securely inserted into receptacles 1 3 2a 2b 1 Connect the power cord to the ac power adapter 2 Plug the power adapter into one of the USB C connectors of the Chromebook 3 Plug the power cord into a properly grounded electrical outlet Copyright Lenovo 2019 21 ...

Страница 28: ...k connection status and battery status are displayed Connect to Wi Fi 1 Click the system tray 2 Click the network icon and turn on the wireless feature 3 Select an available network to connect Provide required information if needed Connect to Bluetooth devices Your Chromebook supports the Bluetooth feature You can connect your Chromebook to a Bluetooth keyboard mouse speakers or other Bluetooth de...

Страница 29: ...c power Turn off the display After seven minutes Put Chromebook into sleep After 30 minutes To change the power settings 1 Click the system tray and then click the settings icon 2 Under Device item click Power 3 Follow the on screen instructions to change the settings as you prefer To wake up your Chromebook from sleep mode press any key on the keyboard Chapter 3 Get started with your Chromebook 2...

Страница 30: ...24 Lenovo Chromebook S345 14AST User Guide ...

Страница 31: ...ove two fingers farther apart Zoom in Swipe up from the bottom Unfold the APP Launcher Tap with two fingers Open a shortcut menu Notes Turn off the computer before cleaning the multi touch screen Use a dry soft and lint free cloth or a piece of absorbent cotton to remove fingerprints or dust from the multi touch screen Do not apply solvents to the cloth The multi touch screen is a glass panel cove...

Страница 32: ... keyboard shortcuts To change the keyboard settings 1 Click the system tray and then click the settings icon 2 Under Device item click Keyboard 3 Follow the on screen instruction to change the settings as you prefer Use the touchpad The entire touchpad surface is sensitive to finger touch and movement You can use the touchpad to perform all the pointing clicking and scrolling functions of a tradit...

Страница 33: ...gers up or down Put three fingers on the touchpad and move them up or down to see all your open windows To change the settings 1 Click the system tray and then click the settings icon 2 Under Device item Click Touchpad 3 Follow the on screen instructions to change the settings as you prefer Notes If enable tap to click is turned on you can tap or press the touchpad to achieve the clicking function...

Страница 34: ...28 Lenovo Chromebook S345 14AST User Guide ...

Страница 35: ...uble click a file to open it in the media player To adjust the volume click the system tray and then adjust the volume bar Connect to an external display With an appropriate USB C cable connected you can use either of the two USB C connectors to connect your Chromebook to an external display If you need conversion cables go to https www lenovo com accessories To connect your Chromebook to a projec...

Страница 36: ...30 Lenovo Chromebook S345 14AST User Guide ...

Страница 37: ...special account for logging into Chrome A Guest user has limited privilege and may only be used for temporary sharing of a Chrome based device Note Guest login may be disabled by a device s owner For details refer to Disable guest browsing mode on page 34 Supervised account A special account created by a Google Account manager logged into a Chrome based device A supervised account is device specif...

Страница 38: ...unt your account may be restricted by the Chromebook owner For details refer to Give other Google Accounts permission to use your Chromebook on page 33 Browse as a guest You may share your Chromebook with people who do not have a Google Account They can use your Chromebook with a special guest account Note Some operations such as installing apps are disabled if you log in as a guest Step 1 Start t...

Страница 39: ...s permission to use your Chromebook By default anyone with a valid Google Account can sign in to a Chromebook However as a Chromebook owner you can give permission to allow certain accounts to sign in Step 1 Start the Chromebook Step 2 Sign in with the owner s Google Account Note If you re not sure who is the Chromebook s owner refer to Check a Chromebook s owner on page 34 Step 3 Click the system...

Страница 40: ... Enable Guest browsing Reset your Chromebook If you need to transfer ownership of your Chromebook or if you experienced problems with the operating system you might need to reset your Chromebook Important After resetting your Chromebook user data for all accounts stored locally will be deleted Back up important data to Google Drive or external storage devices before resetting your Chromebook Step ...

Страница 41: ...wn Downloads You can only view and edit files in your own Downloads folder Files app Your Chromebook has a Files app for you to manage files and folders on your local storage device a connected external storage device or Google Drive The Files app can be started from the App Launcher Create folders using the Files app You can create folders and sub folders for better management of files Step 1 Sta...

Страница 42: ...le storage and then decide if you need to delete unused files to free more storage Step 1 Start the Files app from the App Launcher Step 2 On the left pane select a storage space Step 3 Click the More actions icon in the upper right corner The amount of available storage is displayed 36 Lenovo Chromebook S345 14AST User Guide ...

Страница 43: ...y need to add an input method to type text in a particular language Step 1 Sign in to your Chromebook with your Google Account Step 2 Click the system tray and then click the settings icon Step 3 Click Advanced Step 4 Under Languages and input item select Input method Manage input methods Step 5 Select the check box preceding the input method you want to add Switch among input methods If you have ...

Страница 44: ...38 Lenovo Chromebook S345 14AST User Guide ...

Страница 45: ...e google com webstore directly using the Chrome browser Apps and extensions downloaded from the Web Store run completely within the Chrome browser Add apps or extensions Step 1 Click the Launcher button and then click to display the full APP Launcher Step 2 Click Web Store Step 3 Within the store find your app or extension by typing keywords or searching the list by category Step 4 Click the add i...

Страница 46: ...f on the context menu To unpin an app press and hold the app icon on the shelf then select Unpin on the context menu Pin Web pages to shelf If you need to visit a Web page frequently you can pin the Web page to shelf for easy access Step 1 Start the Chrome browser and go to your favorite Web page Step 2 With the Web page open select the Customize and control Google Chrome icon in the upper right c...

Страница 47: ...ating for example can help you improve your performance and achieve greater comfort This example shows someone in a conventional setting Even when not in such a setting you can follow many of these tips Develop good habits and they will serve you well Figure 1 Illustration of proper seating and computer positioning General posture Make minor modifications in your working posture to deter the onset...

Страница 48: ...cialist for advice Basic maintenance tips Keep your computer away from magnets activated cellular phones electrical appliances or speakers more than 13 cm or 5 inches Avoid subjecting your computer to extreme temperatures below 5 41 or above 35 95 Avoid placing any objects including paper between the display and the keyboard or the palm rest Do not turn your computer over when the ac power adapter...

Страница 49: ...ur computer screen Use a dry soft lint free cloth to wipe the screen gently If you see a scratch like mark on your screen it might be a stain Wipe or dust the stain gently with a soft dry cloth If the stain remains moisten a soft lint free cloth with water or eyeglass cleaner but do not apply liquids directly to your computer screen Ensure that the computer screen is dry before closing it Chapter ...

Страница 50: ...44 Lenovo Chromebook S345 14AST User Guide ...

Страница 51: ...sibility EU_DoC_notebooks For wireless peripheral devices https www lenovo com us en social_responsibility EU_DoC_wireless_ options Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product including the installation of option cards from other manufacturers This product has been tested and found to comply...

Страница 52: ...ovides environmental recycling and RoHS information about Lenovo products Recycling and environmental information Lenovo encourages owners of information technology IT equipment to responsibly recycle their equipment when it is no longer needed Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products For information about recycling Lenovo products ...

Страница 53: ...nd recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company you must do so in accordance with the Law for Promotion of Effective Utilization of Resources Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor c...

Страница 54: ...ue sejam encaminhados e processados por empresas especializadas no manuseio de resíduos industriais devidamente certificadas pelos orgãos ambientais de acordo com a legislação local A Lenovo possui um canal específico para auxiliá lo no descarte desses produtos Caso você possua um produto Lenovo em situação de descarte ligue para o nosso SAC ou encaminhe um e mail para reciclar lenovo com informan...

Страница 55: ...nstalled inside your Lenovo product You can find details about the battery in the product documentation If the battery needs to be replaced contact your place of purchase or contact Lenovo for service If you need to dispose of a lithium battery insulate it with vinyl tape contact your place of purchase or a waste disposal operator and follow their instructions Disposing of battery packs from Lenov...

Страница 56: ...ipment RoHS recast or RoHS 2 For more information about Lenovo worldwide compliance on RoHS go to https www lenovo com rohs communication Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Waste Electrical and Electronic Equipment WEEE Ukraine RoHS India RoHS RoHS compliant as per E Waste Manag...

Страница 57: ...Appendix A Compliance information 51 ...

Страница 58: ... 14AST machine type 81WX This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency 52 Lenovo Chromebook S345 14AST User Guide ...

Страница 59: ...rmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Responsible Party Lenovo United States Incorporated 7001 Development Drive Morrisville NC 27560 Email FCC lenovo com Industry Canada compliance statement CAN ICES 3 B NMB 3 B European Union conformity EU Contact Lenovo Slovakia Landererova 12 811 09 Bratislava Slovak...

Страница 60: ...ach Paragraf 5 des EMVG ist die Lenovo Deutschland GmbH Meitnerstr 9 D 70563 Stuttgart Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Japan notice for ac power cord The ac power cord shipped with your product can be used only for this specific product Do not use the ac power co...

Страница 61: ...d tested to conform to the ENERGY STAR program requirement for computers at the time of manufacture For more information about Lenovo ENERGY STAR certified products go to https www lenovo com us en social_responsibility energy By using ENERGY STAR compliant products and taking advantage of the power management features of your computer you reduce the consumption of electricity Reduced electrical c...

Страница 62: ...56 Lenovo Chromebook S345 14AST User Guide ...

Страница 63: ... Trained personnel are available to assist you with determining if you have a hardware problem and deciding what action is necessary to fix the problem Lenovo hardware repair If the problem is determined to be caused by Lenovo hardware under warranty trained service personnel are available to provide the applicable level of service Engineering change management Occasionally there might be changes ...

Страница 64: ...e numbers are subject to change without notice If the number for your country or region is not provided contact your Lenovo reseller or Lenovo marketing representative 58 Lenovo Chromebook S345 14AST User Guide ...

Страница 65: ...S OR IMPLIED INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AS SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR IMPLIED WARRANTIES THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN THAT EVENT SUCH WARRANTIES APPLY ONLY TO THE EXTENT AND FOR SUCH DURATION AS REQUIRED BY LAW AND ARE LIMITED IN DURATION TO THE WA...

Страница 66: ...t 3 Warranty Service Information below If the Service Provider determines that it is unable to repair your product the Service Provider will replace it with one that is at least functionally equivalent If the Service Provider determines that it is unable to either repair or replace your product your sole remedy under this Limited Warranty is to return the product to your place of purchase or to Le...

Страница 67: ...IERS RESELLERS OR SERVICE PROVIDERS BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY AND REGARDLESS OF WHETHER THE CLAIM IS BASED IN CONTRACT WARRANTY NEGLIGENCE STRICT LIABILITY OR OTHER THEORY OF LIABILITY 1 THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES 2 LOSS DAMAGE OR DISCLOSURE OF YOUR DATA 3 SPECIAL INCIDENTAL PUNITIVE INDIRECT OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT ...

Страница 68: ...ts presented for repair may be replaced by refurbished products or parts of the same type rather than being repaired Refurbished parts may be used to repair the product and repair of the product may result in loss of data if the product is capable of retaining user generated data The following is added to the same section in Part 1 Use of Personal Contact Information Lenovo will not be able to per...

Страница 69: ...n it pursuant to the Privacy Act 1993 by contacting Lenovo Australia New Zealand Pty Limited ABN 70 112 394 411 Address Level 10 North Tower 1 5 Railway Street Chatswood NSW 2067 Telephone 61 2 8003 8200 Email lensyd_au lenovo com Bangladesh Cambodia India Indonesia Nepal Philippines Vietnam and Sri Lanka The following is added to Part 1 Dispute Resolution Disputes arising out of or in connection ...

Страница 70: ...Types of Warranty Service 1 Customer Replaceable Unit CRU Service Under CRU Service the Service Provider will ship CRUs to you at its cost for installation by you CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request CRUs that are easily installed by you are called Self service CRUs Optional service CRUs are CRUs that may ...

Страница 71: ...In Service Under Mail In Service your product will be repaired or exchanged at a designated service center after you deliver it at your risk and expense After the product has been repaired or exchanged it will be returned to you at Lenovo s risk and expense unless the Service Provider specifies otherwise 6 Customer Two Way Mail In Service Under Customer Two Way Mail In Service your product will be...

Страница 72: ...66 Lenovo Chromebook S345 14AST User Guide ...

Страница 73: ...o in the United States other countries or both Google Chrome Chromebook Gmail Google Play and Android are trademarks or registered trademarks of Google Inc USB C is a trademark of USB Implementers Forum Other company products or service names may be trademarks or service marks of others ...

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