8.3
Quality of the hands-free communication / Touch-tone during connection
Symptom
Cause and /or remedy
Speaker and microphone of sub-
communication unit inactive
EXT-cable (RJ45) is only 6-wire instead of 8-wire
Alarm point is dominant during hands-free
connection (cabin can't be heard properly)
Disturbance or ripple on the phone line (hanging cable)
Telephone wires a/b are not separately laid (crosstalk of
neighbouring wires)
ADSL-interference: add ADSL Filter before EasyAlarm®
Incorrect assembly of sub-communication unit
Adjust hands-free volume
Strong background noise from the alarm point: fans, printer, lawn
mowers
Check by muting microphone of the telephone in the alarm point
Cabin is dominant during hands-free
connection (alarm point can't be heard)
Disturbance or ripple on the EXT-cable (RJ45) to sub-communication
unit
to verify: disconnect EXT-cable
Turn off power to the cabin and perform test call. If hands-free is fine
check the following points:
cable cut if possible
as long as necessary!
Otherwise do not wind up excessive lengths up together with
other cables
Isolate cable as far as possible from "disturbing" cables in parallel
Problem due to excessive feedback,
Adjust hands-free volume
Check assembly of sub-communication unit
EasyAlarm® in protective housing => disable internal micro
Microphone on sub-communication unit or EasyAlarm® sealed
Strong background noise in the cabin: Vents
Activate BackGroundNoise-Filter (BGN)
Touch-tone commands during telephone
connection do not show any reaction:
i.e. alarm will not be acknowledged by
0
Used telephone does not support touch-tone or has not been
configured to it => for example pulse dialling
Used telephone is a system telephone
Activate touch-tone transparent mode
During internal calls with DECT, sometimes touch-tones are not
transmitted
8.4
Dialling-in
Symptom
Cause and /or remedy
No access: EasyAlarm® always busy
Incorrect contact type
9.12 (Serial-No. < 90'000)
Insufficient insulation: Telephone and control connected / telephone
line grounded
Telephone line circuit faulty i.e. lightning
No access: EasyAlarm® does not answer
call
Number of ringing-cycles is set to 0
Dialling-in sequence is set to two-step dial-in
Wrong dialling-in telephone number
Too many devices on the same phone line
No access: EasyAlarm® disconnects playing
PIN-Code entered incorrect. Dial-in again and retry
PIN-Code not entered within 15 seconds
Message coming from an EasyAlarm® in parallel
No touch-tones received
Access without PIN-Code
Too many devices on the same phone line, the desired EasyAlarm®
has not taken the call
23
PIN-error,abort