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GE

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ActiveKEY Quick Start

ActiveKEY

Your new ActiveKEY is easy to learn and easy to use.  Here are the highlights of its many friendly features.

INSTRUCTIONS

HERE

ON/OFF BUTTON

This is the “power” button.  

Press it to start any action.

CANCEL BUTTON

Like a 

“back” 

button

BRIGHT BACKLIGHT

Lights up entire keypad and window

See numbers, instructions in low light

UP AND DOWN ARROWS

Use these buttons to scroll through 

menu options in the window

INFRARED PORT

Aim top of key 

at purple lens 

on iBox to beam it open 

ENTER BUTTON 

This is the

 “select” 

button.  

You will use this button more 

than any other.

WIRELESS ANTENNA

Key stays updated 

by cellular 

contact with Supra network 

Sends/receives 

real-time alert 

after an iBox is opened

TEXT DISPLAYED IN WINDOW

Menu options, instructions, battery level, 

showing alerts, even showing notes 

programmed into iBox by listing agent

BUILT-IN FLASHLIGHT

Perfect for finding keyboxes in low 

light, or for rummaging in your purse

PLUG IT IN!

Just like your cell phone, 

your ActiveKEY needs to be charged!

  

When you first get your new key, 

plug it in using your wall charger 

and 

leave it there overnight to give it a full charge.  

An ActiveKEY with a full charge should work for about three (3) days.

You will see the battery level each time you push the “on” button. 

Keep your eye on the battery level and charge your key when it is low.  

If the battery is really low, your ActiveKEY will let you know.
If the battery becomes completely drained, 

plug it in with your wall 

charger for eight (8) hours

 to give it a full charge. 

For information about the 

optional car charger 

and other ActiveKEY tips, 

see the back page of this leaflet.

In cellular range or out?  

To keep itself updated, your ActiveKEY needs to be within compatible cellular range 

only 10 continuous minutes during any 24-hour period.  As long as it is updated, it does not need to be within 

cellular range to open iBoxes.  It 

does 

need to be in compatible cellular range to send and receive showing alerts 

on the key.  

More ways to update your ActiveKEY.  

If for any reason your ActiveKEY is outside compatible cellular range 

for more than 24 hours, there are three additional ways to update your key. You can connect your ActiveKEY to 

your PC or obtain an update code from the KIM website or the voice access system. See your ActiveKEY Pocket 
Guide for step-by-step instructions.

 

Hungry for power.  

Your ActiveKEY uses a cellular radio to check in frequently with the Supra network.  The 

feature that keeps your key updated all by itself and allows you to receive real-time showing notifications is the 

very feature that consumes your battery charge.

Consider a car charger.

  

You can leave your ActiveKEY plugged in to a car charger when you’re not using 

it. That way your ActiveKEY will be always be on hand and ready to go whenever you need it.  However, 

many 

vehicles can only provide a charge to accessories when the ignition is on.  

To see whether your ActiveKEY is 

charging while your ignition is off, look at the key display window.  If it says CHARGING and shows the current key 

battery level, it is receiving a charge.

Not too hot, not too cold.  

Temperature extremes can affect battery performance. If the ActiveKEY is below 0° 

C (32° F) or above 40 ° C (104° F), it will not charge. When your weather is very cold or very hot, you will want to 

take your ActiveKEY out of your car at night and between showings.

Use only the GE approved chargers.

  

Use only the wall charger from your kit, or the optional car charger 

you purchased from GE or your Board/Association/MLS.  Using any other charger will void the warranty on your 

ActiveKEY and may damage it.  

USB cable not powerful enough to charge ActiveKEY.

 

Connecting your ActiveKEY to your computer with 

the USB cable will not adequately charge your key.  Most computers do not pass enough charge through the USB 

cable to offset a cellular radio’s rate of consumption. 

Need help or have questions? 

Call the 

toll-free number on the back of your ActiveKEY, 

seven days a week, 

including Saturday and Sunday, 5:00 a.m. to 7:00 p.m. Pacific time.  The number is 

1-877-699-6787.

Your ActiveKEY kit includes:

ActiveKEY

Pouch

Wall charger

Wallet guide

Tips for getting the most from your ActiveKEY

Want a car charger?  

Ask your Board/Association/MLS about available 

stock at their office.  
Or download the 

ActiveKEY Accessories 

order form 

from the Supra website at 

www.supraekey.com

.  

Click 

Order forms

 on the right under 

Related links.

CD with video

Pocket Guide

USB cable

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