Safety
& Accessory
Initial Use
Diagnostics
FAQ & Care
Product Profile
68
www.x431.com +86 755 8455 7891
LAUNCH
PAD VII
User Manual
14 FAQ
14.1 About X-431 PAD VII
1. How to save power?
• Please turn off the screen while the tool keeps idle.
•
Set a shorter standby time.
•
Decrease the brightness of the screen.
• If WLAN connection is not required, please turn it off.
2. Communication error with vehicle ECU?
Please confirm:
1. Whether the SmartLink C device is correctly connected.
2. Whether ignition switch is ON.
3. If all checks are normal, send vehicle year, make, model and VIN number to us using Feedback feature.
3. Failed to enter into vehicle ECU system?
Please confirm:
1. Whether the vehicle is equipped with this system.
2. Whether the SmartLink C device is correctly connected.
3. Whether ignition switch is ON.
4. If all checks are normal, send vehicle year, make, model and VIN number to us using Feedback feature.
4. How to reset the tablet?
resetting may cause data loss. Before doing so, please make sure important data and information has
been backed up.
Do the following to reset the tablet:
1. Tap
Settings -> System -> Reset options
.
2. Tap
Erase all data (factory reset)
.
3. Tap
RESET TABLET
.
4. Tap
ERASE EVERYTHINg
to start resetting until the tool automatically reboots.
5. How to download the X-431 PAD VII App after resetting the tablet?
Note: Before registration, please make sure the network is properly connected.
After the tablet has been successfully reset, follow the steps below to download the App:
1. Launch the browser and the default official Launch website opens (If a blank page pops up, just type in
www.x431.com in the input bar).
2. Tap
Login
, input the username and password and tap
Log In
.
3. Make sure that the serial number is correct, tap APP application program and tap the Download icon to
start downloading.
4. After the download is complete, follow the on-screen instructions to install it.
5. After installation, use the existing username and password to login and go to update center to download
the diagnostic software.
6. What to do if the language of vehicle diagnostic software does not match the system language?
English is the default system language of the tool. After the system language is set to the preference
language, please go to the update center to download the vehicle diagnostic software of the corresponding
language.
If the downloaded diagnostic software is still displayed in English, it indicates that the software of the current
language is under development.
