A: You may need to press the reset button on the back of the Diagun; a small hole that
can be reached using the tip of your stylus. It will automatically power on/restart your
Diagun.
Q: I am getting a message “Upgrade failed contact your local Launch…”
A: You will need to contact LAUNCH USA 877-528-6249 for Repair department.
Q: I am getting a message “Contact your local Launch…”
A: You may be using a wrong connector or be experiencing a software mismatch.
Contact LAUNCH USA 877-528-6249 for Technical Support.
Q: I would like to report an error in the software.
A: Call Technical Support for an Error Report form and fax or email it completed to
877-528-6249 or [email protected].
Q: Can I print the information on my Diagun?
A: Currently in development.
Q: Can I connect my Diagun to my laptop to see a larger screen?
A: Currently in development.
Q: Can I connect to multiple vehicles?
A: Yes, however an additional connector will need to be purchased and attached to your
account. This is currently in development for USA.
Q: I want to just play around with the Demo program but it won’t connect.
A: Although the Demo is mock information you still need to power the connector to a
vehicle to access the software.
Q: How do I know if my Diagun is charged?
A: You can check the battery life by turning on the Diagun, tap the windows flag on the
bottom left, tap Control Panel, the Power.
Q: Should my Diagun be able to turn on when charging?
A: Yes.
Q: Can I use the Diagun on a vehicle while charging?
A: No.
Q: How do I know what my scan tool covers?
A: Please go to
WWW.X431.COM
and select Launch China/Other Area. On the left
hand side is the Public Information box. Vehicle Coverage allows you to search (by
typing the manufacturer into the search bar and clicking ‘query’).
Q: Where can I learn how to do perform certain procedures?
