1. Issue:
Where do I go to register and download the latest software?
Answer: Go to
http://www.x431.com
. There will be two choices Launch China and
Other Area. You
can enter either site, both will be displayed in English. Be aware
that after you register your unit you can download your new software immediately
from that server but it will take
approximately 24 hours for this the registration
information to take effect on the other server.
2. Issue:
Can I use my new Launch right away or do I need to download
software?
Answer: Launch is continually updating their software, usually several carlines per
week. The software that is on your Launch when you first receive it will be several
months old at least. In order to
get the latest software and capabilities you will need
to register the unit and download the latest software. You are entitled to updates for 1
year from date of purchase and we encourage you to
update frequently.
3. Issue:
How do I register and download all the new software?
Answer: If you purchased the unit from an Authorized Distributor a download manual
should be in the
box. A download manual can be obtained from your Authorized
Distributor or by calling 877- LAUNCH9 or emailing us at
You will need your serial number.
4. Issue:
When I try to register I am asked for the registration password, what
is a registration password?
Answer:
You will need to find the private and confidential envelope that comes with
your unit which
contains the serial number and registration password. If you do not
have a download manual
that shows this and details the download procedure please
contact your Authorized distributor or
Launch at 877-LAUNCH9 or
. You will need your serial number.
5. Issue:
When I take my X431 out of it's case it has three different serial numbers,
which one is the right one?
Reason: Every component of the X431 has it's own serial number, the top one is the
printer, the middle one is the display unit and the bottom one is the smartbox.
Answer: Use the smartbox serial number, the bottom one.
6. Issue:
When I try to register the unit I get a message that says “incorrect dealer
code”
Answer: Launch tracks distribution through the dealer code. Your unit should have the
