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Lantronix
SDSTX3110-124-LRT-B User Guide
33686 Rev. C
89
6.3 Record Model and System Information
After performing the troubleshooting procedures, and before calling or emailing Technical Support, please record
as much information as possible to help the Technical Support Specialist.
1.
Record the
Model Information
for your system. See
Package and Device Labeling
below.
Serial Number: ________________________ Model Number: ________________________________
Software Revision: _____________________ Hardware Revision: ______________________________
2.
Record the
System Configuration
information for your system.
Console Access: ________________________ Number of Ports: ______________________ __________
MAC Address: __________________________ IP Address: _____________________ ________________
3.
Provide additional product information to your Technical Support Specialist.
Your Lantronix service contract number: ____________________________________________
Describe the failure: _____________________________________________________________________
______________________________________________________________________________________
Describe any action(s) already taken to resolve the problem (e.g., change switch mode, reboot, etc.):
______________________________________________________________________________________
______________________________________________________________________________________
The serial # and revision # of each involved Lantronix product in the network:
_____________________________________________________________________________________
_____________________________________________________________________________________
4.
Describe your network environment (layout, cable type, etc.): ___________________________________
______________________________________________________________________________________
______________________________________________________________________________________
______________________________________________________________________________________
Network load and frame size at the time of trouble (if known): ___________________________________
The device history (i.e., have you returned the device before, is this a recurring problem, etc.):
______________________________________________________________________________________
______________________________________________________________________________________
5.
Any previous Return Material Authorization (RMA) numbers: ____________________________________
______________________________________________________________________________________