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Troubleshooting:
TROUBLESHOOTING GUIDE
Symptom
Possible Causes
Solutions
Pressure Drop
Sediment pre-filter clogged
• replace filter cartridge with appropriate 5 micron cartridge
Note:
check source water supply as fluctuations may occur
in source pressure
Flow regulator (not provided)
• flow regulator will result in pressure drop when
approaching full flow
High Bacteria
Counts
Quartz sleeve is stained or dirty
•
clean sleeve with scale cleaner and eliminate source of
staining problem (ie. soften hard water, see page 9)
Change in feed water quality
•
have source water tested to ensure that water quality is
still within allowable limits for this system
Contamination in water lines after UV
system
• it is imperative that effluent water stream be shocked
with chlorine (bleach) before water leaves UV system -
disinfection system must have a bacterial free distribution
system to work effectively (see page 8)
Possible break-through of sediment
through pre-filter
•
have source water tested for turbidity - may need
stepped filtration in order to catch all sediment entering
water system (20 micron filter followed by a 5 micron
filter followed by UV system)
Heated
Product Water
Common problem caused by
infrequent use of water; water sitting in
UV chamber and heating up
•
run water until it returns to ambient temperature
Excessive
Heat
Generated
Water temperature is too high
•
Ensure treatment is on cold water side only (prior to
heating of water)
Water Appears
Milky
Caused by air in the water lines
•
run water until air is purged
Unit Leaking
Water
Problem with o-ring seal on gland nut
• ensure o-ring is in place, check for cuts or abrasions,
clean o-ring, moisten with water and re-install, replace if
necessary
Condensation on reactor chamber
caused by excessive humidity & cold
water
• check location of disinfection system and control humidity
Inadequate (misaligned or cross-
threaded) inlet/outlet port connections
• check thread connections, reseal with Teflon® tape and
re-tighten
Water hammer causing pressure
spikes
•
Install a “water hammer” arrestor in the plumbing system
System
Shutting Down
Intermittently
Interrupted power supply
•
ensure system has been installed on its own circuit, as
other equipment may be drawing power away from UV
(ie. pump or refrigerator)
•
UV system should not be installed on a circuit which is
incorporated into a light switch
Lamp Failure
Alarm on -
New Lamp
Loose connection between lamp and
connector
•
disconnect lamp from connector and reconnect, ensuring
that a tight fit is accomplished
Moisture build up in connector may
keep lamp and connector from making
a solid connection
•
eliminate chanc e of any moisture getting to the connector
and/or lamp pins
No Power to
Ballast
GFCI wall socket is tripped
•
Reset, following GFCI manufacturer’s instructions
• Check socket with other applications
