LaCinema HD Connect
Contacting Customer Support
User Manual
page 72
Before You Contact Technical Support
1. Read the manuals and review section
10. Troubleshooting
.
2. Try to isolate the problem. If possible, make the drive the only
external device on the CPU, and make sure that all of the cables
are correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the
troubleshooting checklist, and you still can’t get your LaCie drive to
work properly, contact us at
www.lacie.com
. Before contacting us,
make sure that you are in front of your computer and that you have
the following information on hand:
Information
Location
1. LaCie hard drive serial
number
Located on a sticker at the
back of drive or on the origi-
nal packaging
3. Macintosh/PC model
Mac users:
Click on the
Apple icon in the menu bar
and select
About This Mac
.
Windows users:
Right click
My Computer
and select
Properties > General
.
4. Operating system version
5. Processor speed
6. Computer memory
7. The brands and models of
other internal and external
peripherals installed on
your computer
Mac users:
Click on the
Apple icon in the finder bar
and select
About This Mac
.
Select
More Info...
The Ap-
ple System Profiler will launch
and will list your internal and
external peripherals.
Windows users:
Right click
My Computer
and select
Properties > Hardware.
11. Contacting Customer Support
