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Troubleshooting

page 32

LaCie Big Disk User’s Manual

The Problem

Error messages under Mac OS 10.x.

FireWire 800 will not work under
Windows 2000.

The drive is working slowly.

The USB 2.0 drive is not running notice-
ably faster than a USB 1.1 drive.

Questions to Ask

Are you having problems getting your
FireWire device to be recognized?

Have you installed Windows 2000
Service Pack 4?

Are other USB or FireWire devices con-
nected to the same port or hub?

Is the drive connected to a USB 1.1 port
on your computer or to a USB 1.1 hub?

Is the drive connected to a USB 2.0 port
on your computer?

Does your Computer or Operating
System support USB 2.0?

Are you using a USB 2.0 certified cable?

Possible Solutions

If you are having problems with your
FireWire connection under Mac OS
10.2.x, upgrade to the latest version.

In order to operate FireWire 800
devices under Windows 2000, the
Service Pack 4 update must be installed.
This is a free download offered on
Microsoft’s Web site.

Disconnect any other USB or FireWire
devices and see if performance
improves. 

If so, it is normal for the drive to run at
USB 1.1 speeds. A USB 2.0 device can
only run at USB 2.0 speeds when con-
nected to a USB 2.0 port or hub and
controlled by appropriate USB 2.0 driv-
ers.

Check to see that the USB 2.0 drivers
(drivers for your Host USB 2.0 port and
for your USB 2.0 device) have been cor-
rectly installed. If in doubt, uninstall the
drivers and reinstall them.

See section 

5.2.1. USB 2.0 Host Bus

Adapters And Performance

for more

information.

Ensure that you are using a certified USB
2.0 cable. The USB 2.0 cable that was
shipped with your LaCie drive is certi-
fied.

BigDiskFW800_UG_030311_4.0  3/11/03  4:51 PM  Page 32

Содержание LaCie Ethernet Big Disk

Страница 1: ...n about that topic Printing While optimized for onscreen viewing the pages of this manual are formatted for printing on 8 1 2 x 11 and A4 sized paper giving you the option to print the entire manual o...

Страница 2: ...d the user s authority to operate this device NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are...

Страница 3: ...n experienced radio TV technician for help Canada Compliance Statement This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Manufacturer s D...

Страница 4: ...cold or humid may damage the unit Always unplug the hard drive from the electrical outlet if there is a risk of lightning or if it will be unused for an extended period of time Otherwise there is an...

Страница 5: ...s XP 13 3 2 2 FireWire 400 IEEE 1394 13 3 2 2 1 Mac OS 10 x 13 3 2 2 2 Mac OS 9 x 14 3 2 2 3 Windows 98SE Windows Me Windows 2000 and Windows XP 15 3 2 3 USB 2 0 15 3 2 3 1 Mac OS 10 x 15 3 2 3 2 Mac...

Страница 6: ...rs 25 5 4 Available Storage Capacity 26 5 5 FAT 32 vs NTFS 26 5 6 Mac OS Standard vs Mac OS Extended 27 5 7 USB 2 0 vs FireWire 400 vs FireWire 800 27 6 Troubleshooting 29 7 Contacting Customer Servic...

Страница 7: ...t racks using the LaCie rackmount kit sold separately With all it can do for you we re confident that your LaCie Big Disk will quickly become an important tool in your day to day business and personal...

Страница 8: ...audio video and graphics Benefits of FireWire 800 include Resourceful architecture FireWire 800 reduces delays in arbitration and signal distortion and increases throughput Hot pluggable devices can...

Страница 9: ...view and use the PC version Mac Users Using Mac OS 9 x Please see the Silverlining and SilverKeeper manuals for instructions on how to use this software The manuals are located on your LaCie Storage U...

Страница 10: ...re 400 Mac G3 or greater with FireWire 400 IEEE 1394a interface card PC Pentium II or higher compatible processor with a FireWire IEEE 1394 iLink interface card SBP 2 compatible that supports mass sto...

Страница 11: ...ion Be sure not to block this opening when using your drive 4 Lock Slot This slot is used to connect an anti theft system such as the LaCie Security Lock for maximum protection Refer to your anti thef...

Страница 12: ...e 800 port The 9 to 6 pin and 9 to 4 pin cables called bilingual connectors are used to connect FireWire 800 ports to FireWire 400 ports Most FireWire equipped laptop computers feature 4 pin FireWire...

Страница 13: ...AC Adapter To The Drive 1 Insert the round four pin metallic plug of the AC cable into the power input located at the rear of the drive 2 Connect the wall side plug to a power socket Disconnecting The...

Страница 14: ...On Off button on the front of the drive 2 Connect the 9 pin end of the FireWire 800 cable into the FireWire 800 port on the back of the LaCie Big Disk 3 Connect the other end of the 9 pin FireWire 80...

Страница 15: ...Install 9 A message appears to confirm that the installation was successful 10 Click on Restart to use your FireWire peripheral immediately Hardware Installation 1 After following the steps in 3 1 Con...

Страница 16: ...r use Now you will be able to format and partition the drive to suit your needs Please see 4 2 1 Formatting And Partitioning Using Windows 2000 And Windows XP and 4 2 2 Formatting And Partitioning Usi...

Страница 17: ...rm that the installation was successful 10 Click on Restart to use your USB peripheral immediately Hardware Installation 1 After following the steps in 3 1 Connecting The Power Supply power on the dri...

Страница 18: ...itioning Using Windows 98SE And Windows Me for more information 3 3 Installing Multiple FireWire Peripherals FireWire 400 and FireWire 800 allow for the connection of up to 63 devices on the bus with...

Страница 19: ...down Either Drag the hard drive icon to the trash Launch Silverlining Pro highlight the hard drive and select Unmount The drive can now be disconnected 3 5 2 Windows Users 1 From the System Tray loca...

Страница 20: ...nd 1 Using the hex key provided with the drive stand kit loosen the two screws on the bottom of the foot plate do not remove the screws to create a degree of separation between the foot plate and the...

Страница 21: ...se steps 1 Connect the drive to the computer via the FireWire or USB port 2 Once the drive mounts onto the desktop go to the Menu Bar and open Go 3 From the Go menu click on Applications 4 In the Appl...

Страница 22: ...d volume format you selected and your new drive will be available for use 4 2 Windows Users Windows 98 SE and Me Install and use LaCie Silverlining 98 which is included with your drive Windows 2000 an...

Страница 23: ...t the desired letter for the drive Click Next 12 Select Format this partition and then select a file system FAT32 FAT32 is a file system that is compatible with Windows 98 SE Windows Me Windows 2000 a...

Страница 24: ...operties 2 Click the Device Manager tab 3 Ensure that View devices by type is selected Expand the menu next to Disk Drives by clicking the sign and current hard drives connected to the computer will b...

Страница 25: ...your LaCie Big Disk and gives some practical advice 5 2 1 USB 2 0 Host Bus Adapters And Performance At the time of publication March 2003 Mac OS does not support USB 2 0 functionality and the USB 2 0...

Страница 26: ...uter Supported versions of Windows 98 SE are 4 10 2222A and above To check the version number you need to execute the program Systems 4 To proceed launch the following command from the Windows Task Ba...

Страница 27: ...ugh volume size is limited to 32GB by the Windows partition utility i e Disk Manager and the individual file size is limited to 4GB NTFS This acronym stands for New Technology Filing System and it is...

Страница 28: ...by using hard disk space more efficiently As hard disk capacity increased over the years Apple realized that they needed to improve the space saving capabilities of their file system Building off of H...

Страница 29: ...ted directly to your computer Computer With USB 1 1 And FireWire 400 Ports If your computer is equipped with a USB 1 1 port and a FireWire port you will get noticeably better performance by using the...

Страница 30: ...em supported by your Operating System Does an icon for the drive appear on the computer Is the drive powered up Are both ends of the USB or FireWire cable connected and properly seated Has the correct...

Страница 31: ...ontroller or IEEE 1394 Controller click on the plus sign next to the controller icon and you should see your device listed Windows XP Users Go to Start Control Panel Performance and Maintenance System...

Страница 32: ...go the Device Manager and click on the Drives Settings tab If you are going to change interface connections you need to first close the application program you were using Now disconnect the USB or Fi...

Страница 33: ...eWire connection under Mac OS 10 2 x upgrade to the latest version In order to operate FireWire 800 devices under Windows 2000 the Service Pack 4 update must be installed This is a free download offer...

Страница 34: ...What is the uninstall procedure Possible Solutions 1 From the Start menu go to Settings Control Panel Add Remove Programs 2 In the list of programs select TPP Storage Driver 5 0 and click on the Add R...

Страница 35: ...l 3 Operating system and version Mac OS or Windows 4 Amount of memory installed 5 Names of CD or DVD drives installed on your computer 6 Names of any other devices installed on your computer Technical...

Страница 36: ...0 20 7872 0872 support uk lacie com LaCie Japan Monday through Friday 9AM 5PM Contact Us At 81 3 5733 2205 support jp lacie com LaCie Spain Monday through Friday 9AM 2PM and 4PM 7PM Contact Us At 34...

Страница 37: ...of the drive is defaced or missing The broken part is a replacement part such as a pickup tray etc The tamper seal on the hard drive casing is broken LaCie will not under any circumstances be liable f...

Страница 38: ...ingle bus and offer peer to peer connectivi ty enabling multiple computers and FireWire devices to be connected at the same time FireWire also supports both isochro nous and asynchronous capabilities...

Страница 39: ...800 9 pin host bus adapter card via a properly certified FireWire 800 9 pin to 9 pin beta cable When a FireWire 400 device is connected to a FireWire 800 port the FireWire 400 device will only operat...

Страница 40: ...LaCie Big Disk User s Manual cific card that will work with your system For more information about the FireWire interface please visit http www lacie com technologies BigDiskFW800_UG_030311_4 0 3 11...

Страница 41: ...1 1 is ideal for more traditional connections such as keyboards mice joysticks and scanners With its 12Mb s speed it can also be used for more advanced applications such as games and audio software a...

Страница 42: ...hubs however the USB 1 1 devices will still maintain their normal performance levels i e 12 Mb s In practice users who desire enhanced USB 2 0 throughput will need to connect their USB 2 0 hardware on...

Страница 43: ...nary digits or bits considered as a unit 8 bits in length There are 8 bits in 1 byte See also MB Megabyte or GB Gigabyte Cache ing This is an area of electronic storage usually RAM set aside to store...

Страница 44: ...random access memory and can be altered Folder A list created on a disk to store files Creating folders and sub folders enables you to organize the storage of your files in a logical hierarchical mann...

Страница 45: ...usly and at a steady rate These transfers provide guaranteed transmission opportunities at defined intervals Kb Kilobit Equivalent to 1 000 bits Kb s Kilobits per second 480Kb s is equal to 60KB s KB...

Страница 46: ...rmation can be stored or accessed in any order and all storage locations are equally accessible Seek Time The amount of time in thousandths of a second or milliseconds that it takes a hard drive s rea...

Страница 47: ...fast as the slowest of your hard drive and computer Volume A desktop mountable storage area may be a partition of a hard drive a removable disk or a cartridge Typically measured in Megabytes or Gigaby...

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