LaCie 5big Network
Contacting Customer Support
User Manual
page 61
Before You Contact Technical Support
Read the User Manual and review the Troubleshooting section.
Try to isolate the problem. If possible, make the drive the only ex-
ternal device on the CPU, and make sure that all of the cables are
correctly and firmly attached.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still can’t get your LaCie drive to work
properly, contact us via the contacts on the following page. Before
contacting us, make sure that you are in front of your computer and
that you have the following information on hand:
Information
Where to Find Information
LaCie 5big Network serial number
Located on a sticker at the back of drive or on the original packaging
LaCie 5big Network file format
Mac users:
Select the hard drive icon and press C I, or press
the Control key and choose
Get Info
.
Windows users:
Right click the hard drive icon and select
Properties
.
Macintosh/PC model
Mac users:
Click on the Apple icon in the menu bar and select
About
this Mac
.
Windows users:
Right click
My Computer
and select
Properties >
General
.
Operating system version
Processor speed
Computer memory
The brands and models of other internal and external peripher-
als installed on my computer
Mac users:
Click on the Apple icon in the finder bar and select
About
this Mac
. Select
More Info...
The Apple System Profiler will launch and
will list your internal and external peripherals.
Windows users:
Right click
My Computer
and select
Properties >
Hardware.
9. Contacting Customer Support
