LaCie LaCinema Premier
User Manual
page 41
9.2. Troubleshooting – Windows Users
Problem
Question
Answer
The drive is not recog-
nized by the computer.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see
section
7, Reformatting the LaCinema Premier
.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see section
7, Refor-
matting the LaCinema Premier
.
Is there an icon for the drive in
My
Computer
?
Go into
My Computer
and look for an icon and drive letter as-
signed to the LaCie drive. If the drive does not appear, follow the
rest of the Troubleshooting tips to isolate the problem.
Does your computer’s configuration
meet the minimum system require-
ments for use with this drive?
See section
2.1, Minimum System Requirements
for more infor-
mation.
Is the drive’s power supply con-
nected and turned on?
Make sure that the power supply is properly connected (see section
3.2, Connecting the LaCinema Premier to Your Computer
), that
the drive has been turned on and that the outlet the power supply
is connected to is working.
Did you follow the correct installa-
tion steps for the specific interface
and operating system?
Review the installation steps in section
3.2, Connecting the LaCin-
ema Premier to Your Computer
.
Are both ends of the USB cables
firmly attached?
Check both ends of the USB cable to make sure they are fully
seated in their respective ports. Try disconnecting the cables, wait-
ing 10 seconds, and then reconnecting them. If the drive is still not
recognized, restart your computer and try again.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Technical Support for help.
The drive is not run-
ning noticeably faster
when connected via
Hi-Speed USB 2.0.
Is the drive connected to a standard
USB port on your computer?
If your drive is connected to a standard USB port, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi-Speed
USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device will oper-
ate at the slower USB transfer rates. For more information, please
see sections
8.4, Optimizing Data Transfers
and
2.5.2, USB Cable
.
Is the drive connected to a
Hi-Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host
bus adapter and device have been installed correctly. If in doubt,
un-install the drivers and re-install them. Also, make sure that you
are connected directly to a Hi-Speed USB 2.0 port on your com-
puter. The LaCie LaCinema Premier will not work properly when
connected to a hub.
Does your computer or operating
system support Hi-Speed USB 2.0?
See sections
2.1, System Requirements
and
8.4, Optimizing Data
Transfers
for more information.
