LaCie LaCinema Premier
User Manual
page 40
Problem
Question
Answer
The drive is not recog-
nized by the computer.
Is there a conflict with other device
drivers or extensions?
Contact LaCie Technical Support for help.
Has the drive been formatted?
Make sure that the drive has been formatted properly. Please see
section
7, Reformatting the LaCinema Premier
for more details.
Does your computer’s operating
system support the file system?
Check your computer’s documentation and see section
7, Reformatting the LaCinema Premier
for more information.
Error messages under
Mac OS 10.x.
Did you get an “Error –50” message
while copying to a FAT 32 (MS-
DOS) volume?
When copying files or folders from Mac OS 10.x to a FAT 32
volume, file names with certain characters cannot be copied. These
characters include, but are not limited to:
? < > / \ :
Check your files and folders to ensure that these types of characters
are not being used.
The drive is not run-
ning noticeably faster
when connected via
Hi-Speed USB 2.0.
Are you operating in Mac OS 9.x?
Apple does not support the Hi-Speed USB 2.0 standard under
Mac OS 9.x. You will be limited to the slower transfer rates of the
original USB standard. For more information, please see section
8.4, Optimizing Data Transfers
.
Is the drive connected to a standard
USB port on your computer?
If your drive is connected to a standard USB port, this is normal.
A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB
2.0 performance levels when it is connected directly to a Hi-Speed
USB 2.0 port. Otherwise, the Hi-Speed USB 2.0 device will oper-
ate at the slower USB transfer rates. For more information, please
see sections
8.4, Optimizing Data Transfers
and
2.5.2, USB Cable
.
Is the drive connected to a
Hi-Speed USB 2.0 port on your
computer?
Check to see that the Hi-Speed USB 2.0 drivers for both your host
bus adapter and device have been installed correctly. If in doubt,
un-install the drivers and re-install them. Also, make sure that
you are connected directly to a Hi-Speed USB 2.0 port on your
computer.
Does your computer or operating
system support Hi-Speed USB 2.0?
See sections
2.1, System Requirements
and
8.4, Optimizing Data
Transfers
for more information.
