Chapter 7: Troubleshooting
Product Service 1-800-522-7658
52
PROBLEM
CAUSE
CORRECTIVE ACTION
Washer will not
drain
Clogged drain
Clean out drain.
Blockage of air gap
Clean the air gap by lifting the cover,
unscrewing the cap, and removing any
accumulated material. See
Chapter 5
.
Kink in drain hose
Check for a kink in the drain hose.
Filter blocked
Check filter in washer and clean as needed.
Drain valve or pump
not operating
Check operation.
Washer will not
fill
Fill valve clogged
Clean fill valve.
Water supply turned
off
Turn on water.
Defective fill switch
Check operation.
Washer overfills
Defective fill switch
Check operation.
Selection buttons
on control panel
inoperable or
controls
malfunction
Microprocessor
memory error
Perform "Factory Reset." Open latch on door.
Press
▼
button and simultaneously close door
latch. Release
▼
button and display will show
the set up screen. Press
▼
until FACTORY
RESET is highlighted. Press
►
or
◄
until “Yes”
is displayed. Press RUN.
Key pad defective
Replace key pad.
Conductivity
reading “High”
(>2000 µs)
Water is very
conductive, detergent
has dispensed
None.
Sensor defective
Replace sensor.
Conductivity
reading “0”
Sensor not connected
Reconnect sensor wires.
Sensor defective
Replace sensor.
Sensor dirty
Clean sensor.
Conductivity
reading fluctuates
Washing action cause
bubbles
None.