3JF
1-5-7
1-5-7
Contents
Remarks
Causes
Corrective measures
Received originals are not stored.
(including reception report)
Address book related
When a CSV file is imported, leading “0” of fax
numbers is deleted.
When a CSV file is imported, the first line is
not imported.
List items are not displayed.
When an address is deleted, the group is de-
leted.
The Scanner File
Utility of the storage
destination com-
puter has not
started.
The network cable
is disconnected.
The reception folder
number is not cor-
rect.
The hard disk drive
in the storage desti-
nation computer is
full.
The Scanner File
Utility version does
not match.
The reception report
of report output in
the fax initial setting
is OFF or to be per-
formed in a special
condition.
If a CSV file is ed-
ited with Excel,
since fax numbers
are processed as
numerical values,
leading “0” is auto-
matically deleted.
The first line of CSV
files is processed as
header.
The display width is
changed by drag-
ging column header
in the list. If the dis-
play width is 0, the
item is not dis-
played.
If all addresses of a
group are deleted,
the group is also
deleted.
Start the storage destination computer and
start the Scanner File Utility.
Connect the network cable properly.
Use the reception folder number registered
in fax the same as the folder number set in
the Scanner File Utility.
Contact the administrator for check.
Upgrade the Scanner File Utility to Ver. 3.X
or later.
If the setting is OFF, no report is transmitted
regardless of fax communication result. If a
special condition is set, a report is transmit-
ted when a special event such as fax com-
munication error occurs. If a reception report
is needed, turn the setting ON.
Edit the CSV file with a text editor.
Input item names to indicate the description
of each column in the first line of CSV files.
Select the position between the column
header items and drag so that the item is
displayed.
Delete the group. (Addresses of group mem-
ber are not deleted.)