Troubleshooting
15
(1) When you think there is trouble…
If you experience trouble while you are using this unit as a printer, refer to the table below. If trouble persists, contact your service representative,
an authorised service center or the place of purchase.
* For more detailed information regarding general trouble with your unit, refer to the Instruction Handbook for your copier.
Problem
Nothing is printed out
Press the “TO ON LINE” key to put the
printer on-line. The printer is on-line only
when “READY TO PRINT.” is displayed.
Is the power cord loose?
Is the power ON ( | ) to the printer.
Is the printer cable appropriate and is it
connected properly?
Did you connect the printer cable AFTER
you turned the power to the printer ON?
Is “PRESS "CONTINUE" TO RESUME
JOB.” displayed?
Connect the power cord securely to a power
source.
Turn the main switch ON ( | ).
Be sure to use a 10Base-T or 100Base-TX
compliant printer cable and make sure it is
connected properly.
Turn the power to the printer ON AFTER
you connect the printer cable.
Is the printer off-line?
(Is “OFF LINE” displayed?)
After resolving the trouble indicated in the
touch panel, press the “CONTINUE” key.
Printing will once again be possible.
Check point
Procedure
Page
-
4
4
-
7
4
-
-
-
Is “PRINTER BOARD ERROR.” displayed?
Turn your printer OFF and then ON again.
If the error message remains even after
following the above procedure, maintenance
by a qualified serviceman is required.
Contact your service representative, an
authorised service centre or the place of
purchase.
Printing stopped in progress
Text is not printed correctly
Did you use an appropriate printer cable?
Be sure to use a 10Base-T or 100Base-TX
compliant printer cable.
Is the setting configuration in your computer
correct?
Confirm the settings in the Printer Driver, the
Server and the software application in use.
Print out is not correct
