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The turnpiece was rotated
past its normal range.
See page 9.
The battery level is too low.
Remove the battery pack, and replace the batteries with a new set of
good quality disposable alkaline batteries. Reinstall the battery pack.
Press the lock button on the exterior keypad or execute a lock command
inside your smart home app to lock the door.
Troubleshooting: Door Jamming and Door Handing (cont.)
A
Torque
blade should
be in the
center of the
mounting
plate hole.
B
C
61899 Rev 01
11 / 18
Technical Support
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B8
B9
B10
The mounting plate is placing tension on the
torque blade.
With the door open, attempt to lock and unlock the door with the key.
If it is unable to rotate, remove the interior assembly from the mounting
plate.Test the key again (A). If it is still unable to rotate, loosen the
screws on the mounting plate and reposition the plate so there is no
tension on the cylinder torque blade. Ensure the torque blade is properly
centered in the mounting plate hole (B). Make sure the latch bolt can
operate smoothly with the key (C) and reinstall the interior assembly.
3
B7
The hole in the door frame for the latch bolt is
not drilled deep enough.
Make sure the hole in the door frame is drilled at least 1” (25 mm) deep.
B6
The deadbolt latch and strike are misaligned,
causing the latch to bind.
Adjust the tab of the lower strike (for your knob or lever) to help align the
upper latch and strike so that the upper latch bolt enters the strike when
the door is locked. If needed, call Kwikset to order a warped door kit.
B5
The lower latch and lower strike (for your knob
or lever) are misaligned, putting too much
load on the deadbolt latch.
As a test, rotate the turnpiece on the deadbolt so the latch is retracted
(unlocked), and close the door. If you have to push, pull or lift the door to
get it to close, adjust the position of the lower strike.