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The door handing process was not performed
correctly.
With the door open, make sure to press and hold the Lock button until
the battery pack is fully inserted into the interior assembly and the latch
bolt starts to move on its own.
The mounting plate is placing tension on the
torque blade.
See page 11.
The latch and strike are misaligned, causing
the latch to bind.
If you have not already done so, perform the door handing process while
the door is open. If it is successful only when the door is open, the latch
and strike are not aligned as they should be. Ensure door preparation is
in accordance with the door drilling instructions, available online.
The keypad is unresponsive.
Use a fresh set of batteries and perform the door handing process. If the
latch does not extend or retract, and the lock does not beep, press each
individual key on the keypad (one at a time) and listen for beeping sound.
If no beeping is heard, this is a keypad error. Contact Technical Support
for further troubleshooting.
Troubleshooting: Door Jamming and Door Handing (cont.)
61899 Rev 01
13 / 18
Technical Support
1-866-863-6584
www.kwikset.com
D
The deadbolt latch does not extend or retract on its own during
the door handing process.
D1
D2
D3
D4
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