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If the installation or upgrade does not complete successfully, first check the contents of these log files to help
determine what might have failed. Some examples of possible causes of failure are:
• An incorrect version of Java is installed.
• Insufficient disk space is available.
• Inconsistent data exists for an upgrade.
If the log messages do not clearly indicate the failure, you can gather additional debug information by using
the debug_install utility script. This script appears only if the installation failed and is located by default in
the Cisco Prime Network Registrar program files directory:
• Windows:
◦ Local cluster: C:\Program Files(x86)\Network Registrar\Local\debug_install.cmd
◦ Regional cluster: C:\Program Files\Network Registrar\Regional\debug_install.cmd
• Linux:
◦ Local cluster: /opt/nwreg2/local/debug_install.sh
◦ Regional cluster: /opt/nwreg2/regional/debug_install.sh
If you need help determining the cause or resolution of the failure, forward the output of this script to Cisco
Systems for further analysis. To contact Cisco for assistance, see the following Cisco website:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Troubleshooting Local Cluster Licensing Issues
If your regional cluster and local cluster are located in isolated networks, are separated by a firewall, or the
time skew between the regional and local clusters is more than five minutes, then the local cluster may be
unable to register with the regional server. The firewall may block the return connection used to validate the
local cluster admin credentials that are sent from the local cluster to the regional cluster.
To register a local cluster with the regional cluster:
Step 1 Install Cisco Prime Network Registrar (local cluster) on the server and create the admin user for the local cluster. For
more information, see
Installing and Upgrading Cisco Prime Network Registrar, on page 17 .
When you install Cisco Prime Network Registrar on the local cluster, you can skip the registration of the local cluster
with the regional cluster.
Step 2 Log into the regional cluster and add the new local cluster to the regional cluster with the admin credentials. For more
information, see Adding Local Clusters section of
Cisco Prime Network Registrar 9.1 CLI Reference Guide .
Step 3 To synchronize the data as well as the license information, click the Resynchronize icon.
Cisco Prime Network Registrar 9.1 Installation Guide
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Installing and Upgrading Cisco Prime Network Registrar
Troubleshooting Local Cluster Licensing Issues