Kuka KR 20-3, Спецификация

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71 / 81 Issued: 22.04.2016 Version: Spez KR 20-3 V2
9 KUKA Service
9 KUKA Service
9.1 Requesting support
Introduction
This documentation provides information on operation and operator control,
and provides assistance with troubleshooting. For further assistance, please
contact your local KUKA subsidiary.
Information The following information is required for processing a support request:

Description of the problem, including information about the duration and
frequency of the fault

As comprehensive information as possible about the hardware and soft-
ware components of the overall system
The following list gives an indication of the information which is relevant in
many cases:

Model and serial number of the kinematic system, e.g. the manipulator

Model and serial number of the controller

Model and serial number of the energy supply system

Designation and version of the system software

Designations and versions of other software components or modifica-
tions

Diagnostic package
KrcDiag
:
Additionally for KUKA Sunrise: Existing projects including applications
For versions of KUKA System Software older than V8: Archive of the
software (
KrcDiag
is not yet available here.)

Application used

External axes used
9.2 KUKA Customer Support
Availability
KUKA Customer Support is available in many countries. Please do not hesi-
tate to contact us if you have any questions.
Argentina
Ruben Costantini S.A. (Agency)
Luis Angel Huergo 13 20
Parque Industrial
2400 San Francisco (CBA)
Argentina
Tel. +54 3564 421033
Fax +54 3564 428877
ventas@costantini-sa.com
Australia
KUKA Robotics Australia Pty Ltd
45 Fennell Street
Port Melbourne VIC 3207
Australia
Tel. +61 3 9939 9656
info@kuka-robotics.com.au
www.kuka-robotics.com.au
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