21
AFTER SALES SUPPORT
1300 886 649
AUS
MODEL: TK-1818R2A PRODUCT CODE:47365 10/2014
PROBLEM
POSSIBLE CAUSE
SOLUTION
Coffee drips
out instead
of flowing out
properly.
The coffee is ground too
coarsely.
The coffee is not pressed
down tightly.
Use a more finely ground
coffee.
Use the tamp to press down
the coffee tightly.
The coffee is
too weak.
Using shallow filter for
double shot or 2 cups.
The ground coffee is too
coarse.
Use the deep filter for
stronger coffee.
Use a finer grind.
Too much water
remains in the
porta filter after
coffee is ready.
The ground coffee is not
tightly pressed down.
There is not enough coffee.
Use the tamp to press down
the ground coffee tightly.
Add more coffee.
Not enough,
or no steam is
generated for
frothing.
The water container is
empty.
The steam nozzle is
blocked.
Fill the container with water.
Turn off and unplug the
machine, let it cool and clean
the steam nozzle with a
needle or toothpick.
The milk froth is
of poor quality.
The milk is too warm.
Refrigerate milk and jug
beforehand.
My cups are
moving on the
drip tray.
This may be caused by the
vibrations during brewing.
Place the supplied silicone
mat on the drip tray drainer to
increase skid resistance.
If the solutions above do not help you with the problem, or if you experience any
other problems with your espresso machine, do not try and manage them by
yourself. Contact the after sales support line for advice on repair or replacement.
Other Useful Information (Cont.)
Responsible disposal
At the end of its working life, do not throw this appliance out with your household
rubbish. Electrical and electronic products contain substances that can have
a detrimental effect on the environment and human health if disposed of
inappropriately. Observe any local regulations regarding the disposal of electrical
consumer goods and dispose of it appropriately for recycling. Contact your local
authorities for advice on recycling facilities in your area.
Troubleshooting guide (Cont.)
