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If the product is serviced by a distributor who did not import the unit, there may be a charge
for service, even if the product is within the warranty period.
Freight to the factory is your responsibility. Return freight within the United States (U.S.A.) is
included in the warranty. If you have purchased your Krell product outside the U.S.A. and
wish to have it serviced at the factory, all freight and associated charges to the factory are
your responsibility. Krell will pay return freight to the U.S.A.-based freight forwarder of your
choice. Freight and other charges to ship the product from the freight forwarder to you are
also your responsibility.
Krell is not responsible for any damage incurred in transit. Krell will file claims for damages
as necessary for a product damaged in transit to the factory. You are responsible for filing
claims for shipping damages during the return shipment.
Krell does not supply replacement parts and/or products to the owner of the product.
Replacement parts and/or products will be furnished only to the distributor performing
service on this product on an exchange basis only; any parts and/or products returned to
Krell for exchange become the property of Krell.
No expressed or implied warranty is made for any Krell product damaged by accident,
abuse, misuse, natural or personal disaster, or unauthorized modification.
Any unauthorized voltage conversion, disassembly, component replacement,
perforation of chassis, updates, or modifications performed to the product will void
the warranty.
The operating voltage of the product is determined by the factory and can only be changed
by an authorized Krell distributor or at the factory. The voltage for this product in the U.S.A.
cannot be changed until six months from the original purchase date.
In the event that Krell receives a product for warranty service that has been modified in any
way without Krell authorization, all warranties on that product will be void. The product will
be returned to original factory layout specifications at the owner’s expense before it is
repaired. All repairs required after the product has been returned to original factory
specifications will be charged to the customer, at current parts and labor rates.
All operational features, functions, and specifications and policies are subject to change
without notification.
To register your product for warranty benefits, please complete and return the
Warranty Registration Card enclosed in the shipping box within 15 days of
purchase. Thank you.
