35
Return Authorization Procedure
How to Expedite Service
If you believe there is a problem with your component, please contact your dealer,
distributor, or the Krell factory to discuss the problem
before
you return the component
for repair. To expedite service, you may wish to complete and e-mail the Service Request
Form in the Service section of our website at:
http://www.krellonline.com
How to Return a Product
To return a product to Krell, please follow this procedure so that we may serve
you better:
1.
Obtain a Return Authorization Number (R/A number) and shipping address
from the Krell Service Department.
2.
Insure and accept all liability for loss or damage to the product during shipment
to the Krell factory and ensure that all freight (shipping) charges are prepaid.
The product may also be hand delivered if arrangements with the Service Department
have been made in advance. Proof of purchase will be required for warranty validation at
the time of hand delivery.
IMPORTANT
Use the original packaging to ensure the safe transit of the product to the factory, dealer, or
distributor. Krell may, at its discretion, return a product in new packaging and bill the owner
for such packaging if the product received by Krell was boxed in nonstandard packaging or if
the original packaging was so damaged that it was unusable. If Krell determines that new
packaging is required, the owner will be notified before the product is returned.
How to Purchase Additional Packing
To purchase additional packing, please contact your authorized Krell dealer, distributor, or
the Krell Service Department for assistance.
35
To contact the Krell Service Department:
TELL
203-298-4020, Monday-Friday
9:00 AM to 5:00 PM EST
FAX
203-795-2287
E-MAIL [email protected]
WEBSITE http://www.krellonline.com
