Konica Minolta KN-303, Руководство по обслуживанию

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3-5 KN-303 Network Interface Card
Chapter 3 Troubleshooting
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How to Diagnose Problems
Use the following list to determine the cause of printing problems:
1. Verify that the printer is functioning properly.
• Is the printer printing? Make sure the printer is operating properly by causing it to generate a
test page. See your printer’s User’s Guide for instructions on generating a test page.
• Is the printer on-line (green LED should light)*? Verify that the printer is on-line. Nothing will
print if printer is not on-line. *Status at about 2 minutes after power-on.
• Does the LCD panel of copier display an error message? Review the respective copier manual.
• Did you get a KN-303 status page? On power-up, the KN-303 sends a status page which may
contain information that can be useful for troubleshooting. Keep the status page available until
a problem is resolved.
2.Check the KN-303’s LED status indicator to ensure that there is no error condition. See LED
Status Indicator, for more information.
3.Check the status report to see what protocols are enabled and active. See the appropriate chap-
ter to confirm that you have installed and configured your network protocol correctly for the KN-
303. See an example of Status Page.
4.Determine if other users can print. If they can’t and they are all on the same NOS, go to the
troubleshooting section for that NOS.
5.When you have determined the nature of the problem, use the checklists in the next section.