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Chapter 3 Field Service

3-22

After the surface has been checked, the number of bad clusters is displayed.

Notes and Precautions

•

The chdd command performs a read/verify test three times for all the clusters on the surface of the disk,
increasing the ability to detect damaged clusters. Some damaged clusters may only be detected by test-
ing them several times.

•

The time required for checking the surface of a Toshiba 2 GB hard disk (PAMHD002) is about 12 minutes
with the chdd command.

Содержание IP-422

Страница 1: ...KONICA BUSINESS TECHNOLOGIES INC SERVICE MANUAL Models IP 422 IP 423 CSM IP422 423 OCTOBER 2002...

Страница 2: ......

Страница 3: ...IP 422 IP 423 SERVICE MANUAL OCTOBER 2002...

Страница 4: ...formance after this service manual was printed Accordingly Konica Business Technologies Inc makes no representations or warranties either expressed or implied that the information contained in this se...

Страница 5: ...Disk 3 Removal Installation of PostScript3 Protection Chip 3 Removal Installation of Memory 4 Overall Construction IP 423 5 Tools Required 5 Disassembly Reassembly IP 423 6 Removal Installation of Com...

Страница 6: ...oubleshooting Network Hardware 4 LED Status Indicator 4 Resetting the network controller to Factory Default 5 NIC Status Page NIC Config 6 How to Diagnose Problems 7 Basic Printer Checklist 8 Appendix...

Страница 7: ...l training and even after that for performing maintenance and control of the print controller units properly Keep this Service Handbook also for future service When it is impossible to read the descri...

Страница 8: ...ety Such modifications are therefore strictly prohibited The points listed below are not exhaustive but they illustrate the reasoning behind this policy SAFETY WARNINGS PROHIBITED ACTIONS Using any ca...

Страница 9: ...ust not exceed the rating of the wall outlet If excessive current flows in the wall outlet fire may result WARNING Power Plug and Cord Make sure the power cord is plugged in the wall outlet securely C...

Страница 10: ...er units Connect the ground lead to one of the following points a Ground terminal of wall outlet b Ground terminal for which Class D work has been done Pay attention to the point to which the ground l...

Страница 11: ...unlight or near a heat source such as a heater A risk of degradation in copier print controller units performance or deformation exists Do not place the copier print controller units in a place expose...

Страница 12: ...procedure or tool is not used print controller units may break and a risk of injury or fire exists Before conducting an inspection be sure to disconnect the power plugs from the copier and print contr...

Страница 13: ...nt can leak leading to a risk of print controller units trouble or fire Check cables and sheaths for any damage Current can leak leading to a risk of electric shock or fire When replacing a lithium ba...

Страница 14: ...here is a risk that electrical parts can be damaged It is rec ommended that you wear an anti static wrist strap Use a dedicated PLCC pull out tool when removing IC parts such as PS chips or other chip...

Страница 15: ...s and materials must be recorded through direct on site checks in accordance with instructions issued by Konica Corporation 4 For reports and measures concerning serious accidents follow the regulatio...

Страница 16: ...SAFETY AND IMPORTANT WARNING ITEMS S 10...

Страница 17: ...Overview 1...

Страница 18: ...Blank Page...

Страница 19: ...ntable Area Standard Top and bottom Margins 4 0 mm Right and Left Margins 4 0 mm Non standard 297mm x 432mm Warm up time Same as the copier Basic Configuration CPU IP 422 AMD Elan SC520 133 MHz IP 423...

Страница 20: ...the same image on multiple papers Also the speed for continuous printing may vary depending on the copier unit connected to the print controller Network Control Section specification Note Specificatio...

Страница 21: ...twork controller on the system board lets the copier work as a network scanner thus mak ing it possible to send images scanned into the copier as an e mail attachment or to store those scanned images...

Страница 22: ...n of scanned data between the print controller and the print engine performed by the built in engine interface video interface In addition the serial interface provides access to the system in the pri...

Страница 23: ...emory MU 404 64MB MU 405 128MB KPC01 GA Buffer Buffer EMI Fil Network Control CPU NCC 40 Network Control ROM Flash ROM 1MB Network Control ROM EEPROM 64KB Network Memory DRAM 4MB 512K x 16 8K x 8 1M x...

Страница 24: ...fer Hard Disk Option PDL Processing Rasterization Interpreter Page Memory PCI bus E RDH memory ISA bus Printer Driver Spooler Print Commands Browser HTML Ethernet Network I F TCP IP IPX SPX AppleTalk...

Страница 25: ...3V 0 15V Stand alone operation Current consumption 500mA max Safety approvals The following certifications must have already been acquired UL Recognized Component NWGQ2 Standard UL1950 or UL60950 C UL...

Страница 26: ...Chapter 1 Overview 1 8...

Страница 27: ...Disassembly Reassembly 2...

Страница 28: ...Blank Page...

Страница 29: ...to make sure that all the cables are unplugged from the print controller Use in magnetized tools in Disassembly Reassembly to prevent the hard disk being affected There are occasions when boards are...

Страница 30: ...use a Compact Flash specifically designed for the printer controller The use of any other Compact Flash in not allowed 1 Remove 8 screws and remove the board cover 2 Remove Compact Flash Caution Asse...

Страница 31: ...Installation of Compact Flash 2 Remove the PostScript3 protection chip using a PLCC pull out tool Caution Be sure to use a Konica approved hard disk Caution The PostScript3 protection chip is sensiti...

Страница 32: ...w direction 2 Release the clips on either side of the expansion memory slot 3 Remove the memory from the expansion memory slot When removing the memory unit put it in at an angle relative to the expan...

Страница 33: ...ion Before engaging in Disassembly Reassembly check to make sure that all the cables are unplugged from the print controller Use in magnetized tools in Disassembly Reassembly to prevent the hard disk...

Страница 34: ...a Compact Flash specifically designed for the printer controller The use of any other Compact Flash in not allowed 1 Remove 2 screws and remove the board cover plate C 2 Remove Compact Flash Caution...

Страница 35: ...Remove hard disk Removal Installation of PostScript3 Protection Chip 1 Remove 3 screws and remove the board cover plate A Caution Be sure to use a Konica approved hard disk Caution The PostScript3 pr...

Страница 36: ...elease the clips on either side of the expansion memory slot 3 Remove the memory from the expansion memory slot When removing the memory unit put it in at an angle relative to the expansion memory slo...

Страница 37: ...1 Remove the board cover See the procedure in Removal Installation of the Cooling Fan Motor 2 Remove the 3P connector CN14 and 2 screws then remove the cooling fan motor and heat sink Caution Take ca...

Страница 38: ...and between the heat sink and the North Bridge Also be sure to apply the radiation sheet when installing the heat sink There are 2 types of radiation sheet Be sure to use the correct sheet for each l...

Страница 39: ...screws Align the 6 holes on the printer I F board with the 6 holes on printer controller and place the printer I F board on the attachment area then insert the relay connector into the CONNECTOR socke...

Страница 40: ...Chapter 2 Disassembly Reassembly 2 12 Connecting via Service Port Serial Port 1 Remove the 2 screws then remove board cover B 2 Attach the serial cable...

Страница 41: ...Field Service 3...

Страница 42: ...Blank Page...

Страница 43: ...re the default settings Operation when key counter is removed DIPSW 01 0 Select either Completion or Instantaneous stop jam for printouts when the key counter has been removed for a copier set to use...

Страница 44: ...rned ON DIPSW 22 0 When the print controller connected to the copier the copier s sub power switch is ON when the main power switch is ON regardless of the setting of DIPSW22 0 19 0 0 1 DIPSW No Use s...

Страница 45: ...mismatch print operation DIPSW 26 4 This setting determines if the copier set by EKC is permitted to print or not NO scanner function setting DIPSW 26 7 This setting determines if the scanner function...

Страница 46: ...selected DIPSW 27 5 6 7 This setting allows the print density to be set as indicated below when the TONER SAVE in the printer driver is set to ON DIPSW No Values for print density Stan dard 4 Lighter...

Страница 47: ...ctors 2m long or shorter and conforming to IEEE1284 Data file to be updated Preparation Set the parallel port to ECP mode in the PC s BIOS Make certain that the banner page setting on the print contro...

Страница 48: ...heckboxes are selected 5 Click Apply in the PCL Properties window and then click OK Caution When the ECP mode is not selected it is possible that the PC may not support the ECP mode or that ECP may no...

Страница 49: ...s main power switch ON 3 Press the SCAN PRINT button on the operation panel Printer basic mode screen will appear 4 When the icon changes to READY double click on the previously prepared file file nam...

Страница 50: ...e updating process to be completed depends on computer performance If an error occurred during the updating process the firmware is not updated and the old version remains in effect Caution Avoid oper...

Страница 51: ...operation panel Printer basic mode screen will appear 2 Press the SETTING key to let the Main Menu screen appear then press the 1 Test Print Menu key and press the OK key Test Print Menu screen will...

Страница 52: ...the list to determine whether the firmware has been updated or not Using the web utility to check the version Use a web browser to check that the firmware has been updated successfully 1 Launch a web...

Страница 53: ...service port Computers running on Windows HyperTerminal terminal communications program Setting requirements Bits sec 9600 bits sec fixed Data bit 8 bits Parity None Stop bit 1 Flow control None RS 23...

Страница 54: ...If it is not installed in your Windows it is necessary that it should be installed To install HyperTerminal you need the installer CD for the Windows PC in use The procedure for setting up HyperTermin...

Страница 55: ...ng Up HyperTerminal 1 Select Start Programs Accessories Communications HyperTerminal HyperTerminal window will appear Once the connection has been established the connection settings are stored with a...

Страница 56: ...onnect using then click the OK button COMx Properties window will appear 5 Set the Port Settings as follows and click the OK button Use the Windows default settings for all the settings except Bits pe...

Страница 57: ...e CMOS memory settings Test Timers Test the system timer Start Refresh DRAM Refresh DRAM Check Memory Amount Check the amount of memory Test Base 64KB Memory Test memory below 64KB Clear Base 64KB Mem...

Страница 58: ...it Custom Setting Initial setting completation Boot Load and start OS IP 423 Power On Self Test Disable NMI Disable NMI interrupts Reset Coprocessor Reset the Coprocessor Disable Shadow Disable Shadow...

Страница 59: ...ca PCI Device 5 Test Hard Disk Drive Search for and initialize hard disk drive Init Coprocessor Initialize Coprocessor Enable Cache Memory Enable the use of cache memory Enable Coprocessor INT NMI Ena...

Страница 60: ...a read write test address test and data test over the entire memory area In memory area of higher than 640 KB Data read write test over the entire memory area Memory Test Procedure 1 Boot up HyperTerm...

Страница 61: ...er connected to the service port RS 232C Serial port Booting Up Service DOS 1 Boot up HyperTerminal Refer to Booting Up HyperTerminal 2 Type in k followed by a while Ext Memory Test is running 3 The D...

Страница 62: ...ectory structure and FAT partition of the optional hard disk The chkdsk command can be used to search for damaged files if the main power has been interrupted or there has been an error when writing f...

Страница 63: ...mes The surface of the disk is checked and the results of the check are displayed Error Message Explanation File is linked to an invalid cluster The file is linked to a cluster that does not exist Fil...

Страница 64: ...mand performs a read verify test three times for all the clusters on the surface of the disk increasing the ability to detect damaged clusters Some damaged clusters may only be detected by test ing th...

Страница 65: ...Troubleshooting 4...

Страница 66: ...Blank Page...

Страница 67: ...not start The system board is inactive Check the connector of the controller board Replace the system board as necessary Software of the print controller is destroyed Reinstall the software of the pri...

Страница 68: ...river then reinstall it Can be printed out after having rewritten the Compact Flash ROM Normal Condition Hard disk field option is installed Can be printed out after having formatted the Hard disk fie...

Страница 69: ...warning codes refer to the Service Handbook for the copier Numbers shown in the Measures column indicate priorities Before attempting to replace component units or parts be sure to turn the copier s m...

Страница 70: ...print job Receiving print job Normal None Amber lit up Print job waiting process ing Normal operation Normal None Amber off Waiting print job No print jobs Normal None Green flashing rapidly Self diag...

Страница 71: ...can be reset using the slider switch The SW No for slide switch reset switch varies depending on the type of printer controller IP 422 SW3 System Board IP 423 SW1 Printer I F Board 1 After turning th...

Страница 72: ...formation enabled Print Server Name KCA_123456 Password Defined No Preferred File Server s idle Directory Services Context not defined Frame Type 802 2 On 802 3 Peer to Peer Information enabled Frame...

Страница 73: ...nt controller is offline nothing can be printed 4 Do you have the NIC status page NIC Config You can obtain the NIC status page using the LCD operation panel on the copier This status page is helpful...

Страница 74: ...tory default setting is KCA_serial number The serial number is printed on the system board Is the print queue assigned to the print controller We recommend that the network controller be used to assig...

Страница 75: ...er The Unit Status screen shows the status for the selected network controller This report includes a status of file servers and queues assigned to a print controller along with a description of any p...

Страница 76: ...ormation Check that another printer has not processed the job in the print queue before network controller can process it Disable any other printers until you can check the settings for the network co...

Страница 77: ...Appendix...

Страница 78: ...Blank Page...

Страница 79: ...ured file The captured data for each print job is assigned a filename according to the scheme and the data is stored on the hard disk Header JobNumber Port cpt Header c is always added at the start of...

Страница 80: ...s main power switch ON 2 Press the SCAN PRINT button on the operation panel Printer basic mode screen will appear 3 Press the SETTING key Main Menu screen will appear 4 Press the Stop button on the op...

Страница 81: ...edure above The other steps are the same as that for turning capture mode ON but this sets Capture mode to OFF You can also turn Capture mode OFF by turning the copier s main power switch OFF then tur...

Страница 82: ...Make sure that the PC and print controller are connected with a cross over cable Operation Procedure In the following we use the Windows 98 as an example 1 Boot up MS DOS on the PC Click Start then s...

Страница 83: ...nter capture after the User ID 10 11 32 133 none prompt The user name is capture 4 Enter the password Enter sysadm after the Password prompt The password is sysadm 5 Display the list of captured files...

Страница 84: ...raw data created by printer driver on the computer for print jobs sent from a computer to the print controller By comparing the print job data with the captured files it possible to ana lyze problems...

Страница 85: ...hip Clock Chip for Network Control CPU Flash ROM for Network Network Control Memory CN12 for Fan ISA HDD Control IC PCI Control IC Network Control CPU PCMCIA Slot Slot for Memory Extension Standard Me...

Страница 86: ...Appendix Appendix 8 Pattern side IP 422 IP 423 Slot for Compact Flash Flash ROM Postscript Protection Chip Slot for Compact Flash Flash ROM System Clock Relay Connector...

Страница 87: ...ormation refer to the print controller User s Manual Caution When the hard disk is formatted any scan data confidential data PC Fax reception data stored on the disk will be erased In addition the pri...

Страница 88: ...Appendix Appendix 10 MEMO...

Страница 89: ...No Part No Description 1 13SP 9010 Printer control board assembly 6 13FM73110 Spring hold plate 2 13SP80510 Cooling fan a 00Z183042 3 450011270 Screw b 00Z193041 4 13FM73191 Auxiliary spring c 00Z193...

Страница 90: ...No Description 1 13RN80520 Cooling fan M a 00Z183041 2 13WJ 9010 Printer control board assembly b 00Z193041 3 450011270 Table knob screw c 00Z163061 4 13FM73191 Auxiliary spring d 00Z183201 5 13WJ 902...

Страница 91: ...No Part No Description 1 13SP 9010 Printer control board assembly 6 13FM73110 Spring hold plate 2 13SP80510 Cooling fan a 00Z183042 3 450011270 Screw b 00Z193041 4 13FM73191 Auxiliary spring c 00Z193...

Страница 92: ...Description 1 13RN80520 Cooling fan M a 00Z183041 2 13WJ 9010 Printer control board assembly b 00Z193041 3 450011270 Table knob screw c 00Z163061 4 13FM73191 Auxiliary spring d 00Z183201 5 13WJ 9020 P...

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