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3.2 Warranty
The KTP-1000 Portable Thermal Printer is warranted for a period of one year from the
date of purchase.
In most cases a unit malfunction can easily be corrected by performing a thorough
cleaning.
•
Customer should allow the manufacturer the time and opportunity to test and
diagnose the machine to determine warranty and non-warranty claims.
•
After receiving and unpacking the unit, customer shall keep the package and its user
manual. Warranties are canceled in the event the device is transported in a non
original packaging or operation/maintenance conditions are not met.
•
Company is not responsible for unit malfunction due to improper maintenance,
storage, or transportation including, but not limited to mechanical damage.
•
Manufacturer is entitled to introduce updated software, not described in the
current user manual.
Non-Warranty Service:
The manufacturer can perform maintenance and cleaning for an extra fee. For a non-
warranty repair or maintenance quotation, contact our Technical Support team.
Warranty service is not available in the following cases:
•
Cleaning of the unit from dust and mud.
•
Operation or maintenance rules requirements set in the user manual are not met.
•
There is mechanical damage to the unit, or the sealed portions of the unit have been
opened or tampered with.
•
There are foreign objects or liquid inside the unit.
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