MAINTENANCE, TROUBLESHOOTING AND SERVICE
3.
3.1
Cleaning The Printer Head
When the printer has the following conditions, you should clean the printer head:
Printer head cleaning steps are as follows:
Note:
If you still need further assistance with maintaining your unit. Please feel free to reach
out to our technical support team.
1. The printer does not print clearly and the thermal paper is OK.
2. The printer Print pages length ways is not clear.
3. The printer sounds noisy/loud when feeding paper or printing.
1. Make sure the printer is off before attempting to clean the printer.
2. If the printer has recently been used please wait for the printer to cool down
(printer head may be hot and could cause injury).
3. Open the paper roll cover and remove the thermal paper roll.
4. Using a soft cotton cloth lightly dipped in ethanol (please make sure there is no
dripping), wipe the thermal printer head gently and remove any dust or stains.
5. Wait for the ethanol to completely dry before replacing the thermal printer
roll back in to the unit.
6. Print a test page.
10
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