7. Troubleshooting
CAUTION: Risk of product damage.
This product contains
sensitive electronic components. Use care not to damage pins and
connectors during troubleshooting.
CAUTION: Risk of product damage.
Do not insert anything other
than the sensor wire into the sensor wire connector (phone jack) on
the circuit board.
NOTE:
For service parts information, visit your product page at
kohler.com.
Faucet Troubleshooting Table
Symptoms
Probable Causes
Recommended Action
1.
No water flow.
A.
The supply
stops are
closed.
A.
Confirm that the
supply stops are open.
B.
Handle is in
the closed
position.
B.
Rotate the handle to the
open position. Refer to
the
″
Faucet Operation
″
section.
C.
The hot
and/or cold
supply hose
is kinked.
C.
Confirm that the
supply hoses are not
kinked. If coiled,
maintain an inside
diameter (ID) of 3
″
(76
mm).
Kohler Co.
17
1387795-2-B
D.
The outlet
hose is
kinked.
D.
Confirm that the
solenoid valve is
located within 7
″
(178
mm) to 8
″
(203 mm) of
the faucet centerline.
E.
One or more
screens are
clogged.
E.
Refer to the
″
Cleaning
the Screens
″
section.
2.
Low water flow.
A.
The supply
stops are
partially
closed.
A.
Confirm that the
supply stops are fully
open.
B.
Handle is
partially
closed.
B.
Rotate the handle to the
full open position.
