Getting help
www.kodak.com/go/support
47
Camera/computer communications
If
Try one or more of the following
Cannot transfer pictures.
(The Add New Hardware Wizard
cannot locate drivers.)
■
Disconnect the USB cable. Close all open applications.
Re-install the software (
page 37
).
The computer does not
communicate with the camera.
■
Turn on the camera (
page 3
).
■
Install new battery (
page 1
) or charge rechargeable
battery (
page 2
).
■
Connect the USB cable to the camera and the
computer (
page 37
).
■
Install the software (
page 37
).
■
Disconnect the USB cable. Close all open applications.
Re-install the software (
page 37
).
■
Disconnect the camera and cable from the computer.
Close all software applications, then reconnect the
camera.
Pictures taken in Smart Capture
with Orientation Sensor set to “On
Transfer” are not correctly rotated
when transferred to the computer.
■
In the Setup menu, change the Orientation Sensor
setting to “On” (
page 35
). Then, take new pictures
and transfer them to the computer.
HD videos longer than 20 minutes
are not transferred to the
computer.
■
Use a card reader to drag and drop long videos to the
computer.
■
Take shorter videos.
Tags that are assigned to a video
do not transfer to the computer.
■
After a picture/video is transferred to the computer,
assign tags using KODAK Software.
Email tags are not transferred to
the computer, or email address are
deleted from the camera.
■
After a picture/video is transferred to the computer,
assign email tags using KODAK Software.
