TROUBLESHOOTING
Problem:
When I click on the Connect icon, I get a “Communications Error: could not connect to the
interface” message.
1. Disconnect the power supply, reconnect and try again.
2. Check that the Control Box is powered and switched on.
3. Confirm that the USB cable is firmly connected to the USB port on the Control Box
and the USB port on the computer.
4. Confirm that the Interface/Connection is correct. (Select Interface from the File menu.)
If it still fails to respond, contact the Technical Support department at K’NEX.
Please provide the following details:
• The computer platform it is being used with (Windows 7, 8, etc.).
• The software and its version number (from the “Help” and “about” menu).
• A description of the problem being encountered.
If possible, telephone from a location where you can operate the Control Box and the
computer with K’NEX Robotics software installed.
Problem:
I have switched an output on but the component plugged into the output is not working.
Check:
• The component is plugged into the correct port.
• The “Connect” icon in the K’NEX Robotics software shows as “Disconnect”.
• The Control Box is powered and switched on.
• There is not a loose connection.
• The I/O (Input/Output) Panel in the software indicates the output is switched on.
K’NEX Robotics User’s Guide
Education
®
Building Programs
education.com
Education
®
Building Programs
15
HARDWARE
