35
EN
TROUBLESHOOTING
Problem
Possible causes
What to do
The cooktop
cannot Be
turned on.
No power.
Make sure the cooktop is
connected to the power sup-
ply and that it is switched on.
Check whether there is a power
outage in your home or area.
If you’ve checked everything
and the problem persists, call a
qualified technician.
The touch
controls are
unresponsive.
The controls are locked.
Unlock the controls.
The touch
controls are
difficult to
operate.
There may be a slight film of
water over the controls or you
may be using the tip of your fin
-
ger when touching the controls.
Make sure the touch control
area is dry and use the ball of
your finger when touching the
controls.
The glass is be-
ing scratched.
Rough-edged cookware.
Unsuitable, abrasive scourer or
cleaning products being used.
Use cookware with flat and
smooth bases. See ‘Choosing
the right cookware’. See ‘Care
and cleaning’.
Some pans
make crackling
or clicking
noises.
This may be caused by the
construction of your cookware
(layers of different metals
vibrating differently).
This is normal for cookware and
does not indicate a fault.
The induction
hob
makes a low
humming
noise when
used on
a high heat
setting.
This is caused by the
technology
of induction cooking.
This is normal, but the noise
should quieten down or
disappear completely when
you decrease the heat setting.
