8
TERMS OF KITCHENAID GUARANTEE
(“GUARANTEE”) (CONTINUED)
1. SCOPE AND TERMS OF THE GUARANTEE
a) The Guarantor grants the Guarantee for the products mentioned under Section 1.b) which a consumer has purchased from a
seller or a company of the KitchenAid-Group within the following countries: U.K., Ireland, or South Africa, or the United Arab
Emirates (UAE).
b) The Guarantee period depends on the purchased product and is as follows:
Two Year full guarantee from date of purchase.
c) The Guarantee period commences on the date of purchase, i.e. the date on which a consumer purchased the product from a
dealer or a company of the KitchenAid-Group.
d) The Guarantee covers the defect-free nature of the product.
e) The Guarantor shall provide the consumer with the following services under this Guarantee, at the choice of the Guarantor, if a
defect occurs during the Guarantee period:
-
Repair of the defective product or product part, or
-
Replacement of the defective product or product part. If a product is no longer available, the Guarantor is entitled to
exchange the product for a product of equal or higher value.
f) If the consumer wishes to make a claim under the Guarantee, the consumer has to contact the country specific KitchenAid
service centres or the Guarantor directly at KitchenAid Europa, Inc. Nijverheidslaan 3, Box 5, 1853 Strombeek-Bever, Belgium;
Email-Address U.K.:
Email-Address IRELAND:
Toll Free Number U.K. & IRELAND:
00 800 381 040 26
FOR SOUTH-AFRICA:
Our local KitchenAid Distributor:
KitchenAid Africa
PO Box 52102
V&A Waterfront
Cape Town
8002
Contact our distributor:
Telephone: +27 21 555 0700
You can contact our Customer Service Centre for Small Domestic Appliances from 8.30 am to 1.00 pm and from 1.30 pm to
5.00 pm or write to us at the following address:
FOR UAE:
AL GHANDI ELECTRONICS.
POST BOX NO. 9098,
DUBAI, UNITED ARAB EMIRATES
Toll free number: +971 4 2570007
g) The costs of repair, including spare parts, and any postage costs (if applicable) for the delivery of a defect-free product or
product part shall be borne by the Guarantor. The Guarantor shall also bear the postage costs for returning the defective
product or product part if the Guarantor or the country specific KitchenAid customer service centre requested the return of the
defective product or product part. However, the consumer shall bear the costs of appropriate packaging for the return of the
defective product or product part.
h) To be able to make a claim under the Guarantee, the consumer must present the receipt or invoice of the purchase of the
product.
2. LIMITATIONS OF THE GUARANTEE
a) The Guarantee applies only to products used for private purposes and not for professional or commercial purposes.
b) The Guarantee does not apply in the case of normal wear and tear, improper or abusive use, failure to follow the instructions
for use, use of the product at the wrong electrical voltage, installation and operation in violation of the applicable electrical
regulations, and use of force (e.g. blows).
c) The Guarantee does not apply if the product has been modified or converted, e.g. conversions from 120 V products to
220-240 V products.
d) The provision of Guarantee services does not extend the Guarantee period, nor does it initiate the commencement of a new
Guarantee period. The Guarantee period for installed spare parts ends with the Guarantee period for the entire product.
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