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Troubleshooting
USA
AFTER SALES SUPPORT
18
USA
1 855 754 8297
Troubleshooting
Some problems may be caused by minor faults that you can fix yourself. To
do so, follow the instructions in the following table. If it is still not possible
to resolve the problem, contact customer service. Do not repair the cooktop
yourself.
Problem
Possible cause
Solution
An error message “E0”
is displayed.
There is no cookware or
an unsuitable cookware
on the cooking surface.
Use a suitable cookware.
The cooktop can only
be operated with a pot
or pan on the cooking
surface.
An error message
“E01” is displayed.
The cooktop is
overheated.
Remove the plug from the
power socket and clean
the air intake and exhaust
vents. Let the cooktop
cool down completely
before using it again.
Contact customer service
if the error persists.
An error message
“E02” is displayed.
The cooktop is
overheated. There is
empty cookware or an
unsuitable cookware on
the cooking surface.
Remove the cookware
from the cooktop. Let
the cooktop cool down
completely before using
it again.
Do not heat up an empty
pot or pan.
An error message
“E03” is displayed.
The electricity supply is
unstable. The voltage is
too low or high.
Remove the plug from
the power socket and
reconnect it again after a
few minutes.
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o
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ove
empty
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th
th
review
w
re
p
the
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ven
coo
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cooktop i
cooktop
ate
ate
R3
R3
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wer sock
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in
Содержание 92618
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