Hot Water
Energy
Storage
Unvented Cylinder
Installation & Maintenance Instructions for an unvented
hot water cylinder with internal thermal expansion
SEPT 2018
26
GUARANTEE TERMS &
CONDITIONS
This guarantee applies only to products &
parts supplied by the unvented cylinder
manufacture and its associated brands.
The manufacturer guarantees to the
homeowner that for a period of 2 years
from the date of commissioning, or legal
completion if new build, that the products
and associated components installed
will conform to the manufacturers
specification and be free from defects in
materials and workmanship, subject to the
conditions set out below.
Please note:
this guarantee excludes
all pipework and connections and
excludes any ancillary equipment as,
may be connected to the product, (i.e.
descaling equipment, water softeners).
The guarantee is extended to a total of 25
years for the stainless steel inner vessel in
domestic properties.
This guarantee means that the
manufacturer will take responsibility
for the cost of guarantee repair of a
product by a Service Engineer approved
by the manufacturer, so that the product
shall conform to the manufacturers
specification.
The manufacturer reserves the right, at its
discretion, to replace a product or major
component where it considers it to be
beyond economical repair.
In the event of a breakdown during the
guarantee period contact our customer
service department.
Guarantee repair is free of charge to you
for any parts and labour, providing all the
guarantee conditions have been met.
Please read the following conditions
before registering your product and before
seeking any guarantee service support.
IMPORTANT:
The manufacturer guarantee
is subject to the homeowner registering
with the Customer Service Department
within 30 days of commissioning /
occupation if new build to confirm:
• Product Make / Model
• Details of installation (can be found
in Commissioning Checklist left
by installer). Please complete the
Registration Card provided & return to:
Customer Service Department - Cylinders,
Unit 1, Tadman Street, Wakefield, WF1
5QU, UK or register the product online.
If you do not register the product then
guarantee will be limited to twelve months
from the date of commissioning.
The product must be maintained by a
competent person* within 12 months
after commissioning, and thereafter at
12-monthly intervals. As the manufacturer,
we reserve the right to seek evidence
of this maintenance to our reasonable
satisfaction, before approving any
guarantee servicing / repairs. This may
include evidence of completed Service
Record and service agreement / invoice.
Annual services are available from the
Customer Service/ Technical Support
team.
* A competent person representing a
business, who has been adjudged by an
accredited body (An example of which
is BPEC) to be sufficiently competent to
self-certify that its work complies with
Document (G) Part 3 of the Building
Regulations of England and Wales May
include SEI registered installers and/or FAS
trained plumbers who have completed the
renewables technology module.
Any exchanged component will become
the legal property of the manufacturer.
This guarantee is valid provided that:
• The product has been installed by a
competent installer and as per the
instructions contained in the installation
manual and all relevant Codes of
Practice and Regulations in force at the
time of installation.
• Any disinfection has been carried out in
accordance with BS 6700.
• The product has not been modified in
any way.
• The system is fed from domestic mains
water supply compliant with Water
Regulations 2000
• The product has only been used for
the storage of wholesome water (max.
250mg/l chloride); for hard water areas,
the use of an electrolytic scale reducer is
recommend.
• Any 3rd party labour charges associated
with replacing the unit or any of its
components have been authorised
in advance by the Customer Service/
Technical Support team.
• The product has not been subjected to
frost, nor has it been tampered with or
been subjected to misuse or neglect.
• No factory fitted parts have been
removed for unauthorised repair or
replacement.
• The BenchmarkTM Commissioning
Checklist and Service Record included
with this product installation manual
have been completed.
• Regular maintenance has been
carried out by a competent person in
accordance with the requirements set
out in the maintenance section of the
installation manual.
• The owner or installer has registered
the product with the manufacturers
customer service department within 30
days of commissioning/occupation (in
new build). Failure to do so may result in
a reduced guarantee period.
• Evidence of purchase and date of supply
must be submitted upon making a claim.
• Only replacement parts authorised by
the manufacturer have been used.
• If a defect arises and a valid claim is
received within the guarantee period, at
its option and to the extent permitted by
law the manufacturer shall either:
1) Repair the defect at no charge, using
new or refurbished replacement parts or
2) Exchange the product with a product
that is new or which has been
manufactured using new or serviceable
used parts or
3) Refund the purchase price or a
reasonable proportion of the purchase
price.
The manufacturer reserves the right to
inspect the product at your home before
proceeding with any guarantee repair or
replacement.
Any valid guarantee claims or guarantee
service does not extend the original
guarantee period. Information on extended
guarantee is available upon request.
The guarantee only applies to the property
at which the product was originally
installed and applies only to properties
in the United Kingdom or Ireland. The
guarantee is fully transferable from a
change of legal ownership of the property.
Exclusions:
The manufacturer will not be liable for
any fault or costs arising from incorrect
installation, incorrect application, lack of
regular maintenance or neglect, accidental
damage, malicious damage, misuse, any
alteration, tampering or repair carried by a
non-competent person.
(cont. next page)
