Pre-installation Questions and Answers
About curing of the paint
Your stove or fireplace has been painted with the highest quality silicone stove paint. This paint dries quickly in 15-20
minutes when first applied at the factory. However, due to the high temperature silicone components, the paint will cure
when heat is applied to the appliance as it is first used. The following information applies to the curing process to get the
paint fully hard and durable.
Fire the appliance four successive times for 10 minutes each firing and a 5 minute cool down between each. Be aware
during log and firebox paint curing that a white deposit may be developing on the inside of the glass doors. It is important
to remove this white deposit from the glass doors using a fireplace glass cleaner.
Babies, small children, pregnant women and pets should leave the area during the cure phase.
Ventilate well, open doors and windows.
Do not touch during curing.
Why does my fireplace or stove give off odour?
It is normal for your fireplace to give off some odor at first. This is due to the curing of the paint, adhesives, silicones and
any undetected oil from the manufacturing process as well as the finishing materials used with the installations (e.g.
marble, tile and the adhesives used to adhere this product to the walls can react with heat and cause odours).
It is recommended that you burn your gas fireplace or stove for a minimum of four hours at a time with the fan off (if a fan
is present) after the curing of the paint has been completed. These odours can last upward to 40 hours of burn time; keep
burning at a minimum of four hours per use until odours dissipate.
Noise coming from the fireplace?
Noise is caused by the expansion and contraction of metal as the appliance heats up and cools down. This is normal and
is similar to the sounds produced by a furnace or heating duct. This noise does not affect the operation or longevity of
your fireplace.
It is also normal for the fan to make some noise when it comes on. This noise can be reduced somewhat by turning down
the speed of the fan with the variable speed control. Be aware, however, that this will reduce the volume of heated air
circulated into the room by the fan.
Note to the Installer:
Be sure appliance is working properly and its operation (including remote control operation, if included) is fully explained
to and understood by the customer.
Operations and Maintenance Instructions
For safe installation and operation note the following:
Be sure to read and understand all the instructions in this manual before operation of appliance.
Ensure all wiring is correct and properly enclosed to prevent possible shock.
Check for gas leaks.
Make sure the glass door is properly installed before operation. Never operate the appliance with the glass door
removed.
Make sure venting and termination cap are installed and unobstructed.
If brick or porcelain liners are used, ensure they are installed.
Verify that the pilot can be seen when lighting the appliance. If not, the log or rock placement is incorrect.
If the unit is turned off, you must wait a minimum of 60 seconds before re-lighting it.
Venting systems should be periodically examined by a qualified agency.
The flow of combustion and ventilation air must not be obstructed.
The Burner/Log Assembly has been engineered and permanently adjusted for proper flame control.
Periodically remove the logs from the grate assembly and vacuum any loose particles from the grate and burner
areas. See Log Placement page to remove logs. Vacuum burner parts and replace logs.
Never use your gas fireplace as a cooking device.
Label all wires prior to disconnection when servicing controls. Wiring errors can cause improper and dangerous
operation. Verify proper operation after servicing.
Areas in and around the Chase Vent Openings should be cleaned annually.
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