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10

11

Problem

Cause

Correction

Support shaft does not 

fit into countertop.

Hole in countertop too small.

Drill out hole to 1" minimum 

diameter.

Support shaft still loose 

after tightening.  

Plastic screw head broke 

prematurely.

Use tool provided to manually 

tighten the support fasteners.

Signal cable plug from 

soap discharge head  

does not fit into 

receptacle on motor 

module.

Protective cap on signal 

cable plug not removed.

Plug not properly aligned.  

Remove protective cap. 

  

Align the yellow arrows.

Motor modules does 

not snap into the 

support shaft.

Cable not positioned 

properly.   

Motor module not properly 

aligned.  

Obstruction under the  

countertop.

Push the cable into the support 

clip at the bottom of the support 

shaft.  

Align the orange arrows of the  

support shaft to the motor module.  

Relocate obstruction. 

Red and yellow LED 

does not flash when 

power is connected.

Batteries not installed  

properly.  

Power cable plug not fully 

seated in receptacle.

Check orientation of batteries in 

battery compartment.  

Insure power cable plug is fully 

seated.

Red and yellow LED 

continues to flash when 

soap refill is installed.  

Refill not properly installed.  

Remove the refill and re­insert 

insuring both snaps fully engage.  

Soap does not 

dispense when 

activated.

Pump not primed. 

Refill discharge tube  

damaged.

Batteries not properly 

installed.

Refill is empty. 

Motor short.

Activate unit for 4 to 5 times to 

prime the pump.  

Check refill discharge tube for cuts 

or kinks. Replace refill if needed.  

Check battery alignment. 

Replace empty refill with a full 

one.

Reboot the dispenser by 

disconnecting and reconnecting 

the power.

Troubleshooting Guide

Troubleshooting Guide (continued)

Problem

Cause

Correction

Soap does not 

dispense when 

activated. (continued)

Batteries can no longer 

activate the dispenser 

(Red LED flashing  

4 times per second).

Signal cable from discharge 

head damaged.

Water contamination on 

motor module.

Replace batteries. 

 

 

Replace discharge head. 

Replace motor module. Insure 

discharge head is properly 

secured tightly to countertop. 

Insure to seal the support shaft to 

the countertop with silicone caulk.

Yellow LED flashing on 

soap discharge head.

Low soap level.

Soap will run out in 30 to 90 shots, 

replacement is recommended.  

Red LED flashing 

slowly (1 time per 

second).

Low battery level.  

Battery power will run out in  

approximately 500 shots.  

Red LED flashing 

rapidly (4 times per 

second).

Batteries can no longer 

activate the dispenser.

Replace batteries.

Inadvertent soap 

dispensing.

Sensor range too long.

Move sensor switch to low.

Soap shot is all liquid 

instead of foam.

Refill is defective.

Replace refill.

Red LED flashing 

(2 times per second).

Motor short.

Reboot the dispenser by 

disconnecting and reconnecting 

the power.

Existing hole in counter 

not 1”.

Call your representative for 

direction.

Low product LED 

illuminated with a lot of 

soap still in refill

Incorrect refill selection 

switch setting

Move refill selection switch to  

1500ML (top position)

Low product LED never 

illuminated and refill is 

empty

Incorrect refill selection 

switch setting

Move refill selection switch to  

800ML (bottom position)

Содержание Suretouch

Страница 1: ...m 033955 6 2013 Installation Instructions for the Electronic SURETOUCH Foam Soap System IMPORTANT For secure mounting follow instructions thoroughly Soap Discharge Head Support Shaft Support Ring Battery Compartment Cover Motor Module Split Support Ring Optional Soap Refill Bottle A A B B C C D H D E E F G Battery Compartment Base H F G ...

Страница 2: ...for your surface and use cutting fluid to cool the bit during drilling 6 Insert the support shaft thru the hole in the countertop see figure 5 7 Rotate the support shaft so the arrow points toward the sink see figure 6 8 Remove the adhesive liner from the plastic support ring and from the underside of the countertop slide it thru the support shaft and push it until up until it sticks to the unders...

Страница 3: ...ening of the support shaft Tighten in a clockwise direction see figure 11 13 Push the signal cable attached to the soap discharge head thru the opening in the support shaft see figure 12 14 Align the notches on the bottom of the soap discharge head with the tabs on the support shaft see figure 13 15 Rotate the soap discharge head counter clockwise until the tab on the soap discharge head is aligne...

Страница 4: ...dule see figure 23 Note To change batteries push the key fully into the top of the assembled battery compartment see figure 24 then grip the battery compartment cover and pull it away from the battery compartment base see figure 25 Load new batteries and the repeat step 22 1 Slip the straw into the underside of the motor module see figure 26 2 Push the refill bottle flush to the motor module until...

Страница 5: ...ec 2 min 5 times 24h IMPORTANT Instructions to temporarily deactivate 11331 34829 dispensers to permit sink dispenser cleaning Form 034008 1 Place hand under dispenser 2 Hold hand under dispenser for 5 seconds soap will dispense 1 time 3 After 5 seconds the LED s will alternate blinking remove hand 4 The dispenser will remain deactivated for 2 minutes to allow for cleaning 5 After 2 minutes the LE...

Страница 6: ...kinks Replace refill if needed Check battery alignment Replace empty refill with a full one Reboot the dispenser by disconnecting and reconnecting the power Troubleshooting Guide Troubleshooting Guide continued Problem Cause Correction Soap does not dispense when activated continued Batteries can no longer activate the dispenser Red LED flashing 4 times per second Signal cable from discharge head ...

Страница 7: ...s le présent document peuvent répondre ou non aux exigences de l ADA dépendant du type d installation KIMBERLY CLARK CORPORATION DISCLAIMS LIABILITY FOR PERSONAL INJURIES OR PROPERTY DAMAGES RESULTING FROM INSTALLATION NOT PERFORMED BY KIMBERLY CLARK KIMBERLY CLARK CORPORATION RECHAZA TODA RESPONSABILIDAD POR LESIONES PERSONALES O DAÑOS Y PERJUICIOS DEBIDOS A INSTALACIONES NO REALIZADAS POR KIMBER...

Страница 8: ...ns thoroughly Form 033955 10 2012 Installation Instructions for the Electronic SURETOUCH Foam Soap System IMPORTANT For secure mounting follow instructions thoroughly Soap Discharge Head Support Shaft Support Ring Battery Compartment Motor Module Split Support Ring Optional Soap Refill Bottle A A B B C C D D E E F G F G ...

Страница 9: ...the plastic template provided to determine the appropriate position from the sink s edge based on what is under the countertop the hole should be drilled Note the maximum dimension from the center of the hole to the edge of the sink is 3 5 inches see figure 2 4 Once the location is determined trace the 1 diameter hole using a marker see figure 3 5 Drill a 1 diameter hole in the marked location see...

Страница 10: ...he sink use the optional split support ring provided instead 9 Break away the center portion of the plastic template and discard the piece removed see figure 8 10 Place the plastic template over the support shaft Rotate the support shaft until the exact location of the soap discharge head is reached Remove the template and discard see figure 9 11 Important Using a Phillips bit in a power driver ti...

Страница 11: ... Rotate the soap discharge head counter clockwise until the tab on the soap discharge head is aligned with the rear tab on the support shaft see figure 14 16 Important Using the Allen wrench provided tighten the set screw clockwise on the back of the soap discharge head until it is tight The head of the set screw should be flush to below the surface of the soap discharge head see figure 15 17 Impo...

Страница 12: ...low arrow on the motor module receptacle see figure 18 20 Push the signal cable plug into the motor module receptacle The connection is secured when the yellow arrow on the signal cable plug is no longer visible see figure 19 21 Align the orange arrow on the motor module with the orange arrow on the support shaft Push the motor module up until BOTH snaps lock into place see figure 20 Fig 17 Snap 1...

Страница 13: ...igure 23 Note The red and yellow lights on the bottom of the soap discharge head should begin to blink indicating proper installation If the lights do not flash refer to the Troubleshooting Guide Note The battery compartment comes with 4 D cell batteries installed To change batteries insert the key into the top of the battery compartment see figure 24A then grasp the cover and pull it out see figu...

Страница 14: ...ow lights on the bottom of the soap discharge head should stop blinking indicating proper installation If the lights continue to flash refer to the Troubleshooting Guide 3 Prime the pump by placing one hand under the soap discharge head to activate the motor Repeat 4 to 5 times until a consistent shot of foam soap is discharged see figure 28 4 To remove an empty refill bottle squeeze the release t...

Страница 15: ...s in a 24 hour period DO NOT USE BLEA BLEACH TO CLEA IMPORTA IMPORTANTE Instrucciones para desactiv temporalmente las distribui 11331 34829 para la limpie lavabos y distribuidoras 1 Ponga la mano debajo de distribuidora 2 Sostenga la mano debajo la distribuidora por 5 segun el jabón se dosificará 1 vez 3 Después de 5 segundos la luces parpadearán de mane alternativa quite la mano d debajo de la di...

Страница 16: ... a single shot of foam after each activation and automatically refreshes foam after 30 minutes or more of inactivity Top switch setting factory pre set High Traffic Mode Delivers a single shot of foam after each activation without auto refresh Middle switch setting Double Shot Mode Delivers 2 shots of foam after each activation without auto refresh Bottom switch setting Sensor Range The motor modu...

Страница 17: ...shaft Align the orange arrows of the support shaft to the motor module Relocate obstruction Red and yellow LED does not flash when power is connected Batteries not installed properly Power cable plug not fully seated in receptacle Check orientation of batteries in battery compartment Insure power cable plug is fully seated Red and yellow LED continues to flash when soap refill is installed Refill ...

Страница 18: ...ut in 50 to 90 shots replacement is recommended Red LED flashing slowly 1 time per second Low battery level Battery power will run out in approximately 500 shots Red LED flashing rapidly 4 times per second Batteries can no longer activate the dispenser Replace batteries Inadvertent soap dispensing Sensor range too long Move sensor switch to low Soap shot is occasionally small or runny Period of in...

Страница 19: ...s le présent document peuvent répondre ou non aux exigences de l ADA dépendant du type d installation KIMBERLY CLARK CORPORATION DISCLAIMS LIABILITY FOR PERSONAL INJURIES OR PROPERTY DAMAGES RESULTING FROM INSTALLATION NOT PERFORMED BY KIMBERLY CLARK KIMBERLY CLARK CORPORATION RECHAZA TODA RESPONSABILIDAD POR LESIONES PERSONALES O DAÑOS Y PERJUICIOS DEBIDOS A INSTALACIONES NO REALIZADAS POR KIMBER...

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