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Georgia Consumer Notice
If a situation with your vehicle arises that your Kia dealer and Kia have not addressed to your satisfaction, Kia offers a
warranty and Lemon Law dispute resolution program called BBB AUTO LINE.
Should you seek a repurchase or replacement under the Georgia Lemon Law, you can use BBB AUTO LINE prior to
requesting arbitration with the Georgia Governor’s Office of Consumer Affairs or initiating court action.
If you choose to use the BBB AUTO LINE, you must file a claim under the Georgia Lemon Law with BBB AUTO
LINE no later than one year after expiration of the lemon law rights period (the period ending two years after the date
of the new motor vehicle’s original delivery to the original consumer or the first 24,000 miles of operation after the
date of the new motor vehicle’s original delivery to the original consumer, whichever occurs first).
If you wish to participate in mediation, BBB AUTO LINE staff will work with the parties to discuss possible solutions. If you
wish to bypass mediation, or if mediation is not successful, you will have the opportunity to present your case personally
before an impartial arbitrator, either in a telephone or in-person hearing or through written submissions. The arbitrator will
issue a decision within 40 days after you file your claim, and the decision will be binding on Kia if you accept it.
For additional information about BBB AUTO LINE, review pages 40-44 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law based on a serious safety defect that was subject to
repair one time during the lemon law rights period and not corrected, or based on any other single defect that was
subject to repair three times during the lemon law rights period and was not corrected, you must first:
1) notify Kia at the address below, by certified mail, return receipt requested, of the problem with your vehicle,
and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF GEORGIA