Kia 2012 Optima Hybrid Скачать руководство пользователя страница 44 | Manualshive

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Kia 2012 Optima Hybrid Скачать руководство пользователя страница 44

Consumer Affairs Procedures

42

Both Kia Motors America and your Kia dealer are dedicated to serving all of your automotive needs. Your complete
satisfaction is our primary concern. Your Kia dealer is available to assist you with all of your automobile sales, parts
and service requirements.

If, however a situation arises that has not been addressed to your satisfaction, we ask that you take the following steps:

STEP 1 :

Discuss the situation with the dealership management. If a problem still exists, contact the dealership General Manager
or Owner. Your Kia dealership is best equipped to resolve the matter for you.

STEP 2 :

If the problem has still not been addressed to your satisfaction, please contact our Kia Customer Assistance Center
using our toll free number:

1-800-333-4KIA(4542)

Kia Owner Satisfaction and Assistance

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Содержание 2012 Optima Hybrid

Страница 1: ...Printing Oct 10 2011 Publication No UM 120 PS 003 Printed in Korea 2012 Warranty and Consumer Information Manual...

Страница 2: ...Kia Dealer if warranty service is needed This manual should remain with your Kia Vehicle if you sell it so future owners will have this information Definitions As used in this manual unless otherwise...

Страница 3: ...Perforation Limited Warranty 15 Federal Emission Control Warranty 17 California Emission Control Warranty 25 Replacement Parts and Accessories Limited Warranty 31 Scheduled Maintenance Record 35 Deal...

Страница 4: ...is warranty and consumer manual details the warranties provided by Kia You should consult this manual and your Owner s Manual to ascertain the maintenance intervals you need to follow to maintain your...

Страница 5: ...S IN SERVICE Service 10 000 20 000 30 000 40 000 50 000 60 000 70 000 80 000 90 000 100 000 150 000 WARRANTY TERM whichever comes first Federal California 24 000 12 000 12 000 80 000 24 000 50 000 50...

Страница 6: ...replacement requested by you is covered by this New Vehicle Limited Warranty and if so b obtain cooperation from an Authorized Kia Dealer to conduct such repair or replacement without charge to you H...

Страница 7: ...fined below the Power Train Limited Warranty begins upon expiration of the 60 month 60 000 mile Basic Limited Warranty Coverage and will continue to cover the following components up to 120 months or...

Страница 8: ...Warranty remains in effect The Power Train Limited Warranty is not transferable to subsequent owners Vehicles Placed in Commercial Service The 120 month 100 000 mile Power Train Limited Warranty also...

Страница 9: ...nt battery Refer to page 24 for Hybrid Battery Pack Coverage Brake and Clutch Linings Brake linings including pads and shoes and clutch linings are warranted for 12 months 12 000 miles whichever comes...

Страница 10: ...years regardless of mileage when the repairs are performed by an Authorized Kia Dealer in Kansas 4 Limited Liability Liability under this warranty is limited solely to the repair or replacement of fa...

Страница 11: ...to vehicle appearance caused by normal use and exposure corrosion to underlying metal when paint integrity is not consistently maintained Customer induced damage caused by fluid spills burns in carpet...

Страница 12: ...d to be suitable for you or anyone else who uses your vehicle Normal Deterioration Replacement or repair of parts intended to wear including the friction wear parts of the brakes including brake pads...

Страница 13: ...d any other expenses or damages Tires Tires are warranted by the tire manufacturers and not by Kia In the event that you need assistance please contact your Kia dealer or refer to the tire warranty pa...

Страница 14: ...rranty Service You must take your Kia Vehicle along with this manual to an Authorized Kia Dealer in the United States during its normal service hours While any Authorized Kia Dealer will perform warra...

Страница 15: ...YOUR KIA VEHICLE NO DEALER OR ANY AGENT OR EMPLOYEE THEREOF OR ANY OTHER PERSON IS AUTHORIZED TO EXTEND OR ENLARGE THESE WARRANTIES KIA MOTORS AMERICA INC SHALL NOT BE LIABLE FOR ANY ECONOMIC LOSS IN...

Страница 16: ...d for the following HYBRID SYSTEM components is limited to 10 years from the date of original retail delivery or date of first use or 100 000 miles whichever occurs first Note For California Emissions...

Страница 17: ...thorized Kia Dealer to conduct such repair or replacement without charge to you However Kia s obligation to do a and b requires you to contact the Kia Consumer Assistance Center and provide all materi...

Страница 18: ...chemicals fertilizers deicing salt or other corrosive substances be sure that such materials are well packaged and sealed Any leakage of such materials will void this warranty where the leakage has oc...

Страница 19: ...of which is not related to emission control A list of typical Emission Warranty Parts is set forth at the end of this warranty e Certified Part means a replacement part for a Kia Vehicle certified in...

Страница 20: ...not exceed 96 months or 80 000 miles whichever occurs first if the failed Emission Warranty Part is listed in the 96 Month 80 000 Mile Emission Warranty Parts List at the end of this Federal Emission...

Страница 21: ...the Authorized Kia Dealer selling the Kia Vehicle No dealer or any agent or employee thereof or any other person is authorized to extend or enlarge this warranty The Other Terms stated on page 12 of...

Страница 22: ...ructions and b The Kia Vehicle fails to conform at any time during the term of this warranty to the applicable emission standards of the EPA as judged by an emission test approved by the EPA and c Suc...

Страница 23: ...erformance of scheduled Maintenance Service and proper use in accordance with the Written Maintenance Instructions including but not limited to validated Scheduled Maintenance Record of this manual sh...

Страница 24: ...with an explanation of the basis upon which the claim is being denied Failure to notify the Owner within such time period shall cause Kia to be responsible for repairing the Kia Vehicle free of charge...

Страница 25: ...ages c Any repair of a Kia Vehicle on which the odometer mileage has been altered or on which the actual mileage cannot be readily determined When replacing the speedometer the Speedometer Replacement...

Страница 26: ...haust Manifold Catalytic Assembly 8 80 Exhaust Pipe Catalytic Converter Assembly 8 80 Hybrid System Hybrid Battery Pack Assy 10 100 Battery Management System 10 100 Hybrid Power Control Unit 10 100 Mi...

Страница 27: ...r first occurs 1 If your Kia vehicle fails a Smog Check inspection all necessary repairs and adjustments will be made by Kia to ensure that your vehicle passes the inspection This is your emission con...

Страница 28: ...esponsibilities you should contact Kia Motors America Inc Consumer Affairs Department at 1 800 333 4Kia or the California Air Resource Board at 9528 Telstar Avenue El Monte CA 91731 Coverage Kia Motor...

Страница 29: ...ted part fails because of a defect Kia will repair or replace it at any authorized Kia dealer Any other parts damaged by the failure of a warranted part will also be repaired or replaced The repair an...

Страница 30: ...AN EMERGENCY SITUATION SEE EMERGENCY SERVICE WARRANTY SERVICE MUST BE PERFORMED BY AN AUTHORIZED KIA DEALER Parts IT IS RECOMMENDED THAT ANY REPLACEMENT PARTS USED FOR MAINTENANCE OR FOR THE REPAIR OF...

Страница 31: ...hin 30 days then repairs may be performed at any available service establishment or by the owner using any replacement part Kia will reimburse the owner for the owner s expenses including diagnostic c...

Страница 32: ...lamps Gasket or Seals Wires Harnesses Connectors All Sensor Switches Solenoid Valves associated with the ECM Onboard Emission Diagnostic Device Malfunction Indicator Light and Bulb 8 80 Data Link Conn...

Страница 33: ...acement requested by you is covered by Replacement Parts and Accessories Limited Warranty and if so b obtain cooperation from an Authorized Kia Dealer to conduct such repair or replacement without cha...

Страница 34: ...limited warranty for the period of 36 months from the date of installation regardless of mileage During the first 12 months of the warranty period a defective Kia Genuine replacement battery will be r...

Страница 35: ...ce are covered for 12 months unlimited miles A Kia Genuine Air Conditioning System installed by an Authorized Kia Dealer after the vehicle is first put into service is covered for 12 months 12 000 mil...

Страница 36: ...eplacement date to an Authorized Kia Dealer in the United States during its normal service hours If you have any questions or need assistance regarding this warranty refer to When You Need to Talk to...

Страница 37: ...or workmanship Alternatively for your convenience you have been provided with a vehicle maintenance Log booklet for your use in recording your Kia vehicle s maintenance You may use either to organize...

Страница 38: ...e R O Number Date Authorized Signature Dealership Service 5 Mileage R O Number Date Authorized Signature Dealership Service 6 Mileage R O Number Date Authorized Signature Dealership Service 7 Mileage...

Страница 39: ...R O Number Date Authorized Signature Dealership Service 11 Mileage R O Number Date Authorized Signature Dealership Service 12 Mileage R O Number Date Authorized Signature Dealership Service 13 Mileag...

Страница 40: ...R O Number Date Authorized Signature Dealership Service 17 Mileage R O Number Date Authorized Signature Dealership Service 18 Mileage R O Number Date Authorized Signature Dealership Service 19 Mileag...

Страница 41: ...Vehicle warrantor shall remedy free of charge to the customer under terms of the warrantor s emission performance warranty if this Kia Vehicle fails to pass an EPA approved emission test under BOTH o...

Страница 42: ...ons and exclusions set forth in this manual More information regarding the services available under Kia s Roadside Assistance program is available in your Kia Vehicle s Owner s Manual These services g...

Страница 43: ...e door jamb of the driver s door your vehicle s registration or proof of insurance card Kia Motors America reserves the right to limit or deny services or other benefits to any owner or driver when in...

Страница 44: ...on arises that has not been addressed to your satisfaction we ask that you take the following steps STEP 1 Discuss the situation with the dealership management If a problem still exists contact the de...

Страница 45: ...ite to Kia with the above information at Consumer Assistance Center Kia Motors America Inc P O Box 52410 Irvine CA 92619 2410 STEP 3 In the event that you believe Kia has been unable to satisfactorily...

Страница 46: ...ine process are usually resolved within 40 days of your contacting the BBB If you have not contacted Kia Motors America Inc first regarding your complaint the arbitration process will take no longer t...

Страница 47: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Страница 48: ...es 40 44 of this book or contact Kia at the address or toll free number indicated below In addition in order to seek remedies under your state Lemon Law you must first 1 notify Kia at the address belo...

Страница 49: ...to seek other remedies under your state Lemon Law and remedies which are not created by the Magnuson Moss Warranty Act you need not use BBB AUTO LINE although that option is still a available to you...

Страница 50: ...Act you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review pages 40 44 of this book or contact Kia at the address or toll f...

Страница 51: ...mate date of your acquisition of the vehicle the vehicle s current mileage the approximate date and mileage at the time your problem was first brought to the attention of Kia or one of our dealers and...

Страница 52: ...written warranty that substantially impairs the use value or safety of the vehicle results in a condition that is likely to cause death or serious bodily injury if the vehicle is driven AND the noncon...

Страница 53: ...s fees or consequential damages other than as provided in California Civil Code Section 1794 a and b 5 You are free to reject the decision issued by a BBB AUTO LINE Arbitrator If you reject the decis...

Страница 54: ...emedies that are not under your state Lemon Law you need not use BBB AUTO LINE For additional information about BBB AUTO LINE review pages 40 44 of this book or contact Kia at the address or toll free...

Страница 55: ...ss Vehicle Information Model Year VIN Date of Purchase Mileage Servicing Dealer Number or Days Vehicle Has Been Out of Service Number of Times the Dealer Has Attempted to Repair the Same Condition Des...

Страница 56: ...54 Colorado Consumer Notice...

Страница 57: ...omers third party arbitration through BBB AUTO LINE a complaint resolution service administered by the Council of Better Business Bureaus For additional information about BBB AUTO LINE review pages 40...

Страница 58: ...ce administered by the Council of Better Business Bureaus For additional information about BBB AUTO LINE review pages 40 44 of this book or contact Kia at the address or toll free number indicated bel...

Страница 59: ...INE a complaint resolution service administered by the Council of Better Business Bureaus For additional information about BBB AUTO LINE review pages 40 44 of this book or contact Kia at the address o...

Страница 60: ...ER SHALL REPLACE THE MOTOR VEHICLE WITH A COMPARABLE MOTOR VEHICLE OR ACCEPT RETURN OF THE MOTOR VEHICLE FROM THE CONSUMER AND REFUND THE CONSUMER THE FULL PURCHASE PRICE INCLUDING ALL SALES TAX LICEN...

Страница 61: ...orida Lemon law found in the glove compartment of your vehicle Kia offers its customers third party arbitration through BBB AUTO LINE a complaint resolution service administered by the Council of Bett...

Страница 62: ...is not successful you will have the opportunity to present your case personally before an impartial arbitrator either in a telephone or in person hearing or through written submissions The arbitrator...

Страница 63: ...chase of the vehicle Kia offers its customer third party arbitration through BBB AUTO LINE a dispute resolution process administered by the Council of Better Business Bureaus For further information r...

Страница 64: ...ER MUST OFFER IN THIS STATE In order to exercise these legal rights you must first 1 notify Kia at the address below of the problem with your vehicle 2 provide Kia with an opportunity to repair it and...

Страница 65: ...s for a total of thirty 30 or more business days In order to exercise these legal rights you must first 1 notify Kia at the address below by certified mail of the problem with your vehicle 2 provide K...

Страница 66: ...4 5 13 19 Should you seek a replacement or refund under the Indiana Lemon Law you must use the BBB AUTOLINE prior to initiating court action BBB AUTOLINE is a third party complaint resolution service...

Страница 67: ...RIGHTS AND OBLIGATIONS UNDER LEMON LAW CONTACT THE CONSUMER PROTECTION DIVISION OF THE IOWA ATTORNEY GENERAL S OFFICE AT CONSUMER PROTECTION DIVISION HOOVER STATE OFFICE BUILDING DES MOINES IOWA 5031...

Страница 68: ...il registered mail or overnight service of the problem with your vehicle and 2 provide Kia an opportunity to repair it Should you have any concerns or questions regarding your Kia after you have conta...

Страница 69: ...ered by the Council of Better Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE For additional information about BBB...

Страница 70: ...l of Better Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For addi...

Страница 71: ...repurchase under the Lemon Law you must use BBB AUTO LINE prior to initiating court action BBB AUTO LINE is a third party arbitration service administered by the Council of Better Business Bureaus Ho...

Страница 72: ...ned within the Lemon Law s term of protection the manufacturer s express warranties or the three year period following the delivery date of the vehicle to the original consumer buyer or lessee or duri...

Страница 73: ...626 8848 Should you seek a replacement or repurchase of your vehicle under the Maine Lemon Law you must first resort to BBB AUTO LINE or arbitration through the state run program prior to initiating...

Страница 74: ...mail return receipt requested of the problem with your vehicle and 2 provide Kia an opportunity to repair it Kia offers its customers third party arbitration through BBB AUTO LINE a complaint resoluti...

Страница 75: ...year of 15 000 miles whichever comes first after original delivery AND C the manufacturer has been notified of the defect s and given one final repair attempt of no more than seven business days IF T...

Страница 76: ...0 1 888 283 3757 Kia offers its customers arbitration through BBB AUTO LINE a complaint resolution service administered by the Council of Better Business Bureaus For additional information about BBB A...

Страница 77: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Страница 78: ...t or repurchase under your state Lemon Law you must use BBB AUTO LINE prior to initiating court action However if you choose to seek other remedies that are not under your state Lemon Law you need not...

Страница 79: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Страница 80: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Страница 81: ...Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information ab...

Страница 82: ...Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information ab...

Страница 83: ...uncil of Better Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For...

Страница 84: ...hase price plus incidental damages less a reasonable allowance for use In order for a repair attempt to qualify you must obtain a written repair order Neither the manufacturer nor any agent of the man...

Страница 85: ...ealer Kia offers its customers third party arbitration through BBB AUTOLINE a complaint resolution service administered by the Council of Better Business Bureaus For additional information about BBB A...

Страница 86: ...e for a total of 20 cumulative calendar days The law also provides procedures to quickly resolve disputes between a consumer and a manufacturer and specific remedies when the uncorrected defect substa...

Страница 87: ...owever if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB A...

Страница 88: ...URN RECEIPT REQUESTED THEN YOU MAY BE ENTITLED TO EITHER A COMPARABLE CAR OR A REFUND OF YOUR PURCHASE PRICE PLUS LICENSE AND REGISTRATION FEES MINUS A MILEAGE ALLOWANCE ONLY IF THE VEHICLE HAS BEEN D...

Страница 89: ...ty arbitration service administered by the Council of Better Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE althou...

Страница 90: ...ose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review p...

Страница 91: ...owever if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB A...

Страница 92: ...1345 75 OF THE REVISED CODE Should you seek a replacement or repurchase under Ohio Lemon Law you must use BBB AUTO LINE prior to initiating court action BBB AUTO LINE is a third party complaint resol...

Страница 93: ...owever if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB A...

Страница 94: ...are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review pages 40 44 of this book or conta...

Страница 95: ...chever comes first The law states that it is reasonable for the dealer manufacturer or its agent to make up to three separate attempts to correct the same defect After three unsuccessful repair attemp...

Страница 96: ...s However if you choose to seek remedies that are not created by the Pennsylvania Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information abo...

Страница 97: ...e BBB AUTO LINE is a third party arbitration service administered by the Council of Better Business Bureaus However if you choose to seek remedies that are not created by your state Lemon Law you need...

Страница 98: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Страница 99: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Страница 100: ...However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB...

Страница 101: ...LINE a dispute resolution service administered by the Council of Better Business Bureaus BBB to equitably resolve your concerns This service is offered at no cost to you BBB AUTO LINE decision is bind...

Страница 102: ...l of Better Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For addi...

Страница 103: ...the first repair occuring under the express warranty or 2 this vehicle has been out of service for repair for a cumulative total of thirty 30 calendar days within the express warranty A written repai...

Страница 104: ...Service TTY TDD 1 800 253 0191 www state vt us atg Lemon htm Kia offers its customer third party arbitration through BBB AUTOLINE a complaint resolution service administered by the Council of Better B...

Страница 105: ...stered by the Council of Better Business Bureaus For additional information about BBB AUTO LINE review pages 40 44 of this book or contact Kia at the address or toll free number indicated below In add...

Страница 106: ...ered by the Council of Better Business Bureaus prior to initiating court action For additional information about BBB AUTO LINE review pages 40 44 of this book or contact Kia at the address of toll fre...

Страница 107: ...o seek other remedies that are not under your state Lemon law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review pages...

Страница 108: ...218 0171 Should you seek a replacement or refund under the Wisconsin Lemon Law you must use the BBB AUTOLINE prior to initiating court action BBB AUTOLINE is a third party complaint resolution service...

Страница 109: ...k other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review pages 40 44...

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