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w Hampshire Consumer Notice
The New Hampshire New Motor Vehicle Arbitration Law, RSA 357-D, applies to new motor vehicles sold or leased (for
two or more years) and/or registered in the State of New Hampshire. A new motor vehicle is defined as a passenger
vehicle, motorcycle, or truck with a gross vehicle weight not exceeding 9,000 pounds.
If, during the express warranty period, you discover a defect which substantially impairs the use, market value, or safety
or this vehicle, and it has not been successfully repaired after three repair attempts by the manufacturer, its agent, or an
authorized dealer, or it has been out of service by reason of repair of one or more nonconformities, defects, or conditions
for a cumulative total of thirty business days, you may be entitled to apply for a comparable replacement or a refund of
purchase price plus incidental damages less a reasonable allowance for use.
In order for a repair attempt to qualify, you must obtain a written repair order. Neither the manufacturer nor any agent of
the manufacturer (including the dealership service) may refuse to provide you with a written repair order at your request.
The vehicle is deemed to be out of service if it is in for repair for a majority of the day.
You cannot use the New Motor Vehicle Arbitration Law if you elect to use the manufacturer’s dispute settlement
mechanism. Forms for electing to proceed before the New Hampshire Motor Vehicle Arbitration Board should be
included with your new vehicle on delivery.
You may not use the New Motor Vehicle Arbitration Law if you have stopped making payments on any lease or
financing agreement because of the vehicle’s condition.
The New Hampshire Motor Vehicle Arbitration Program includes other eligibility requirements which you must meet to
qualify.
NOTICE TO CONSUMERS STATE OF NEW HAMPSHIRE
MOTOR VEHICLE ARBITRATION BOARD
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