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47

Consumer Affair

s Pr

ocedures

The purpose of the AUTO LINE is to settle disputes between vehicle manufacturers and customers. The AUTO LINE
staff will record the details of your concern by telephone and will ask for the same information as in Step 2.

The AUTO LINE program consists of two parts - mediation and arbitration. The BBB AUTO LINE staff will provide
suggestions for resolving the problem during mediation. If a satisfactory resolution has not been achieved during
mediation, you will have the opportunity to present your case personally before an impartial person or three person panel.
This is the arbitration part of AUTO LINE. The arbitrator(s) will make a decision after the arbitration hearing.

If you accept the decision, it will be legally binding on you and Kia. However, in some states, if the decision is not
accepted, it may be introduced either by you or Kia as evidence in subsequent court action. Disputes handled through the
BBB Auto Line process are usually resolved within 40 days of your contacting the BBB.  If you have not contacted Kia
Motors America, Inc. first regarding your complaint, the arbitration process will take no longer than 47 days.

You must use BBB AUTO LINE prior to seeking remedies available to you through a court action pursuant to the
Magnuson-Moss Warranty Act (the “ACT”). In addition, you must use BBB AUTO LINE if you are required to do so
prior to seeking remedies available under the “Lemon Law” of your state. However, your state law permits and if you
choose to seek remedies which are not created by the Act, you are not required to use BBB AUTO LINE, although that
option is still available to you. The following section has been developed with information on contacting Kia and on the
basic provisions of your State’s “Lemon Laws”. In some states, your Kia dealership may provide you with Lemon Law
disclosure information in addition to the booklet in accordance with state law. Other states may have their own state-
operated complaint resolution processes. Your eligibility for this program is determined by your vehicle’s age, mileage
and other contributing factors.

42~114내지  2008.3.20 12:32 PM  페이지47

Содержание 2009 Sedona

Страница 1: ...WARRANTY AND CONSUMER INFORMATION MANUAL 2 0 0 9...

Страница 2: ...is needed This manual should remain with your Kia Vehicle if you sell it so future owners will have this information Definitions As used in this manual unless otherwise specifically stated Kia means K...

Страница 3: ...y 12 Federal Emission Control Warranty 14 California Emission Control Warranty 25 Replacement Parts and Accessories Limited Warranty 34 Scheduled Maintenance Record 38 Dealer Certification 42 When you...

Страница 4: ...umer manual details the warranties provided by Kia You should consult this manual and your Owner s Manual to ascertain the maintenance intervals we recommend you follow to maximize the enjoyment and p...

Страница 5: ...t Anti Perforation 60 000 100 000 Unlimited 36 000 36 000 100 000 24 96 24 96 36 84 180 36 12 60 120 12 24 36 36 60 Months in MILES IN SERVICE Service 10 000 20 000 30 000 40 000 50 000 60 000 70 000...

Страница 6: ...ever comes first Any remaining portion of any warranty except the 120 month 100 000 mile Power Train Original Owner warranty is fully transferable to subsequent owners 2 Warranty Coverage Basic Warran...

Страница 7: ...the first retail purchaser or lessee of the Kia Vehicle who takes delivery of the Kia Vehicle on its Date of First Service If the Kia Vehicle was first placed in service as a lease vehicle and the les...

Страница 8: ...replenished as part of a warranty repair Audio Entertainment System An original equipment radio cassette or compact disk player OE DVD RSE Rear Seat Entertainment System is covered for the first 36mo...

Страница 9: ...epairs are performed by an Authorized Kia Dealer in Kansas 4 Limited Liability The liability of Kia under this warranty is limited solely to the repair of Kia supplied replacement of parts which are d...

Страница 10: ...amage due to Lack of Maintenance or the Use of Wrong Fuel Oil or Lubricants Improper maintenance or the use of other than the specified fuel oil or lubricants recommended in your Owner s Manual Normal...

Страница 11: ...cial consequential or exemplary damages This includes without limitation payment for loss of use of the Kia Vehicle lodging car rentals travel costs loss of pay and any other expenses or damages Tires...

Страница 12: ...u must take your Kia Vehicle along with this manual to an Authorized Kia Dealer in the United States during its normal service hours While any Authorized Kia Dealer will perform warranty service Kia r...

Страница 13: ...ICLE NO DEALER OR ANY AGENT OR EMPLOYEE THEREOF OR ANY OTHER PERSON IS AUTHORIZED TO EXTEND OR ENLARGE THESE WARRANTIES KIA MOTORS AMERICA INC SHALL NOT BE LIABLE FOR ANY ECONOMIC LOSS INCIDENTAL SPEC...

Страница 14: ...icle which is caused by industrial fallout accident damage abuse vehicle modifications or damaging or corrosive cargo in the Kia Vehicle Any surface corrosion of the Kia Vehicle which does not result...

Страница 15: ...well packaged and sealed Any leakage of such materials will void this warranty where the leakage has occurred If you drive frequently on gravel roads we recommend that you install stone guards behind...

Страница 16: ...related to emission control A list of typical Emission Warranty Parts is set forth at the end of this warranty e Certified Part means a replacement part for a Kia Vehicle certified in accordance with...

Страница 17: ...r 80 000 miles whichever occurs first if the failed Emission Warranty Part is listed in the 96 Month 80 000 Mile Emission Warranty Parts List at the end of this Federal Emission Control Warranty The a...

Страница 18: ...ia Dealer selling the Kia Vehicle No dealer or any agent or employee thereof or any other person is authorized to extend or enlarge this warranty The Other Terms stated on page 10 of the New Vehicle L...

Страница 19: ...The Kia Vehicle fails to conform at any time during the term of this warranty to the applicable emission standards of the EPA as judged by an emission test approved by the EPA and c Such nonconformit...

Страница 20: ...ng the performance of scheduled Maintenance Service and proper use in accordance with the Written Maintenance Instructions including but not limited to validated Scheduled Maintenance Record of this m...

Страница 21: ...ation of the basis upon which the claim is being denied Failure to notify the Owner within such time period shall cause Kia to be responsible for repairing the Kia Vehicle free of charge to the Owner...

Страница 22: ...of a Kia Vehicle on which the odometer mileage has been altered or on which the actual mileage cannot be readily determined When replacing the speedometer the Speedometer Replacement Record on the in...

Страница 23: ...60 5 60 5 60 Fuel Delivery Line 5 60 5 60 5 60 5 60 5 60 5 60 Throttle Body 5 60 5 60 5 60 5 60 5 60 5 60 Throttle Position Sensor TPS 5 60 5 60 Idle Speed Control System 5 60 5 60 Oxygen Sensor O2 5...

Страница 24: ...ollover Cut Valve 5 60 5 60 5 60 5 60 5 60 5 60 Positive Crankcase Ventilation System PCV Valve and Hose 5 60 5 60 5 60 5 60 5 60 5 60 Exhaust Gas Recirculation System EGR Valve EGR Control Solenoid V...

Страница 25: ...0 5 60 Fuel Delivery Line 5 60 5 60 5 60 5 60 5 60 5 60 5 60 Throttle Body 5 60 5 60 5 60 5 60 5 60 5 60 5 60 Throttle Position Sensor TPS 5 60 5 60 Idle Speed Control System 5 60 5 60 Oxygen Sensor O...

Страница 26: ...Rollover Cut Valve 5 60 5 60 5 60 5 60 5 60 5 60 5 60 Positive Crankcase Ventilation System PCV Valve and Hose 5 60 5 60 5 60 5 60 5 60 5 60 5 60 Exhaust Gas Recirculation System EGR Valve EGR Control...

Страница 27: ...f your Kia vehicle fails a Smog Check inspection all necessary repairs and adjustments will be made by Kia to ensure that your vehicle passes the inspection This is your emission control system PERFOR...

Страница 28: ...Coverage Kia Motors America Inc Kia warrants to the owner that any vehicle certified for sale in the State of California and registered in the State of California is designed built and equipped so as...

Страница 29: ...cause of a defect Kia will repair or replace it at any authorized Kia dealer Any other parts damaged by the failure of a warranted part will also be repaired or replaced The repair and or replacement...

Страница 30: ...SITUATION SEE EMERGENCY SERVICE WARRANTY SERVICE MUST BE PERFORMED BY AN AUTHORIZED KIA DEALER Parts IT IS RECOMMENDED THAT ANY REPLACEMENT PARTS USED FOR MAINTENANCE OR FOR THE REPAIR OF EMISSIONS CO...

Страница 31: ...en repairs may be performed at any available service establishment or by the owner using any replacement part Kia will reimburse the owner for the owner s expenses including diagnostic charges for suc...

Страница 32: ...peed Control System 5 60 5 60 5 60 Oxygen Sensor O2 5 60 5 60 5 60 5 60 5 60 5 60 5 60 Pulsation Damper 5 60 5 60 Engine Control Module ECM 8 80 8 80 8 80 8 80 8 80 8 80 8 80 Transmission Control Modu...

Страница 33: ...se Ventilation System PCV Valve and Hose 5 60 5 60 5 60 5 60 5 60 5 60 5 60 Exhaust Gas Recirculation System EGR Valve EGR Control Solenoid Valve Catalyst and Exhaust System Exhaust Manifold Catalytic...

Страница 34: ...sition Sensor TPS 5 60 5 60 Idle Speed Control System 5 60 5 60 Oxygen Sensor O2 5 60 5 60 5 60 5 60 5 60 5 60 5 60 Pulsation Damper 5 60 5 60 Engine Control Module ECM 8 80 8 80 8 80 8 80 8 80 8 80 8...

Страница 35: ...Ventilation System PCV Valve and Hose 5 60 5 60 5 60 5 60 5 60 5 60 5 60 Exhaust Gas Recirculation System EGR Valve EGR Control Solenoid Valve Catalyst and Exhaust System Exhaust Manifold Catalytic A...

Страница 36: ...t charge for the parts but the labor charge will be your responsibility Warranty Period Replacement Parts Replacement Kia parts except battery installed by an Authorized Kia Dealer under warranty are...

Страница 37: ...n charges Pro Ration Chart Months Of Use Customer Portion Warranty Portion 13 16 months 10 90 17 20 months 30 70 21 23 months 45 55 24 26 months 60 40 27 30 months 75 25 31 33 months 85 15 34 36 month...

Страница 38: ...Limited Warranty whichever is greater from the date of installation Over The Counter Genuine Kia Parts Including Audio Air Conditioning Genuine Kia accessories or service parts purchased over the cou...

Страница 39: ...ny questions or need assistance regarding this warranty refer to When You Need to Talk to Kia starting on page 43 Limited Liability The liability of Kia Motors America Inc under this warranty is limit...

Страница 40: ...nder the warranty if resulting from lack of maintenance rather than from defective material or workmanship Scheduled Maintenance Intervals For your reference the chart below shows the basic intervals...

Страница 41: ...ship Service 5 Mileage R O Number Date Authorized Signature Dealership Service 6 Mileage R O Number Date Authorized Signature Dealership Service 7 Mileage R O Number Date Authorized Signature Dealersh...

Страница 42: ...te Authorized Signature Dealership Service 11 Mileage R O Number Date Authorized Signature Dealership Service 12 Mileage R O Number Date Authorized Signature Dealership Service 13 Mileage R O Number D...

Страница 43: ...hip Service 17 Mileage R O Number Date Authorized Signature Dealership Service 18 Mileage R O Number Date Authorized Signature Dealership Service 19 Mileage R O Number Date Authorized Signature Dealer...

Страница 44: ...the Kia Vehicle warrantor shall remedy free of charge to the customer under terms of the warrantor s emission performance warranty if this Kia Vehicle fails to pass an EPA approved emission test under...

Страница 45: ...ons set forth in this manual More information regarding the services available under Kia s Roadside Assistance program is available in your Kia Vehicle s Owner s Manual These services generally includ...

Страница 46: ...the driver s door your vehicle s registration or proof of insurance card Kia Motors America reserves the right to limit or deny services or other benefits to any owner or driver when in Kia Motors Am...

Страница 47: ...satisfaction we ask that you take the following steps STEP 1 Discuss the situation with the dealership management If a problem still exists contact the dealership General Manager or Owner Your Kia dea...

Страница 48: ...the above information at Consumer Assistance Center Kia Motors America Inc P O Box 52410 Irvine CA 92619 2410 STEP 3 In the event that you believe Kia has been unable to satisfactorily address the co...

Страница 49: ...e usually resolved within 40 days of your contacting the BBB If you have not contacted Kia Motors America Inc first regarding your complaint the arbitration process will take no longer than 47 days Yo...

Страница 50: ...ou choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE re...

Страница 51: ...this book or contact Kia at the address or toll free number indicated below In addition in order to seek remedies under your state Lemon Law you must first 1 notify Kia at the address below and its de...

Страница 52: ...er remedies under your state Lemon Law and remedies which are not created by the Magnuson Moss Warranty Act you need not use BBB AUTO LINE although that option is still a available to you For addition...

Страница 53: ...not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review pages 43 47 of this book or contact Kia at the address or toll free number i...

Страница 54: ...isition of the vehicle the vehicle s current mileage the approximate date and mileage at the time your problem was first brought to the attention of Kia or one of our dealers and a statement of the re...

Страница 55: ...ifornia Civil Code Section 1793 22 b also creates a presumption that a reasonable number of attempts have occurred if within 18 months from delivery to the buyer or 18 000 miles on the vehicle s odome...

Страница 56: ...ar costs actually incurred by you and 2 prepayment penalties early termination charges and earned finance charges if actually paid incurred or to be incurred this does not include charges for which yo...

Страница 57: ...rmity including reasonable repair towing and rental car costs actually incurred by you A deduction for damage to your vehicle and or for your use of the vehicle may be made WHEN A REPAIR OR REIMBURSEM...

Страница 58: ...are not under your state Lemon Law you need not use BBB AUTO LINE For additional information about BBB AUTO LINE review pages 43 47 of this book or contact Kia at the address or toll free number indi...

Страница 59: ...ormation Model Year VIN Date of Purchase Mileage Servicing Dealer Number or Days Vehicle Has Been Out of Service Number of Times the Dealer Has Attempted to Repair the Same Condition Description of Co...

Страница 60: ...58 Colorado Consumer Notice 58 42 114 2008 3 20 12 32 PM 58...

Страница 61: ...d party arbitration through BBB AUTO LINE a complaint resolution service administered by the Council of Better Business Bureaus For additional information about BBB AUTO LINE review pages 43 47 of thi...

Страница 62: ...tered by the Council of Better Business Bureaus For additional information about BBB AUTO LINE review pages 43 47 of this book or contact Kia at the address or toll free number indicated below In addi...

Страница 63: ...aint resolution service administered by the Council of Better Business Bureaus For additional information about BBB AUTO LINE review pages 43 47 of this book or contact Kia at the address or toll free...

Страница 64: ...ACE THE MOTOR VEHICLE WITH A COMPARABLE MOTOR VEHICLE OR ACCEPT RETURN OF THE MOTOR VEHICLE FROM THE CONSUMER AND REFUND THE CONSUMER THE FULL PURCHASE PRICE INCLUDING ALL SALES TAX LICENSE FEES REGIS...

Страница 65: ...n law found in the glove compartment of your vehicle Kia offers its customers third party arbitration through BBB AUTO LINE a complaint resolution service administered by the Council of Better Busines...

Страница 66: ...t or repair order indicating any diagnosis made and all repairs which were performed Kia offers its customers third party arbitration through BBB AUTO LINE a complaint resolution service administered...

Страница 67: ...he vehicle Kia offers its customer third party arbitration through BBB AUTO LINE a dispute resolution process administered by the Council of Better Business Bureaus For further information regarding a...

Страница 68: ...FER IN THIS STATE In order to exercise these legal rights you must first 1 notify Kia at the address below of the problem with your vehicle 2 provide Kia with an opportunity to repair it and 3 use BBB...

Страница 69: ...tal of thirty 30 or more business days In order to exercise these legal rights you must first 1 notify Kia at the address below by certified mail of the problem with your vehicle 2 provide Kia with an...

Страница 70: ...hould you seek a replacement or refund under the Indiana Lemon Law you must use the BBB AUTOLINE prior to initiating court action BBB AUTOLINE is a third party complaint resolution service administrat...

Страница 71: ...OBLIGATIONS UNDER LEMON LAW CONTACT THE CONSUMER PROTECTION DIVISION OF THE IOWA ATTORNEY GENERAL S OFFICE AT CONSUMER PROTECTION DIVISION HOOVER STATE OFFICE BUILDING DES MOINES IOWA 50319 OR CALL 5...

Страница 72: ...ed mail or overnight service of the problem with your vehicle and 2 provide Kia an opportunity to repair it Should you have any concerns or questions regarding your Kia after you have contacted your l...

Страница 73: ...e Council of Better Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE For additional information about BBB AUTO LINE...

Страница 74: ...Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional info...

Страница 75: ...under the Lemon Law you must use BBB AUTO LINE prior to initiating court action BBB AUTO LINE is a third party arbitration service administered by the Council of Better Business Bureaus However if yo...

Страница 76: ...n the Lemon Law s term of protection the manufacturer s express warranties or the two year period following the delivery date of the vehicle to the original consumer buyer or lessee or during the firs...

Страница 77: ...Should you seek a replacement or repurchase of your vehicle under the Maine Lemon Law you must first resort to BBB AUTO LINE or arbitration through the state run program prior to initiating court acti...

Страница 78: ...n receipt requested of the problem with your vehicle and 2 provide Kia an opportunity to repair it Kia offers its customers third party arbitration through BBB AUTO LINE a complaint resolution service...

Страница 79: ...00 miles whichever comes first after original delivery AND C the manufacturer has been notified of the defect s and given one final repair attempt of no more than seven business days IF THE MANUFACTUR...

Страница 80: ...3757 Kia offers its customers arbitration through BBB AUTO LINE a complaint resolution service administered by the Council of Better Business Bureaus For additional information about BBB AUTO LINE re...

Страница 81: ...you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE r...

Страница 82: ...hase under your state Lemon Law you must use BBB AUTO LINE prior to initiating court action However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AU...

Страница 83: ...you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE r...

Страница 84: ...you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE r...

Страница 85: ...ever if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUT...

Страница 86: ...ever if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUT...

Страница 87: ...etter Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional...

Страница 88: ...us incidental damages less a reasonable allowance for use In order for a repair attempt to qualify you must obtain a written repair order Neither the manufacturer nor any agent of the manufacturer inc...

Страница 89: ...offers its customers third party arbitration through BBB AUTOLINE a complaint resolution service administered by the Council of Better Business Bureaus For additional information about BBB AUTOLINE re...

Страница 90: ...al of 20 cumulative calendar days The law also provides procedures to quickly resolve disputes between a consumer and a manufacturer and specific remedies when the uncorrected defect substantially imp...

Страница 91: ...you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE r...

Страница 92: ...QUESTED THEN YOU MAY BE ENTITLED TO EITHER A COMPARABLE CAR OR A REFUND OF YOUR PURCHASE PRICE PLUS LICENSE AND REGISTRATION FEES MINUS A MILEAGE ALLOWANCE ONLY IF THE VEHICLE HAS BEEN DRIVEN MORE THA...

Страница 93: ...tion service administered by the Council of Better Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that op...

Страница 94: ...other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review pages 43 47...

Страница 95: ...you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE r...

Страница 96: ...F THE REVISED CODE Should you seek a replacement or repurchase under Ohio Lemon Law you must use BBB AUTO LINE prior to initiating court action BBB AUTO LINE is a third party complaint resolution serv...

Страница 97: ...ou choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE re...

Страница 98: ...er your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review pages 43 47 of this book or contact Kia at t...

Страница 99: ...first The law states that it is reasonable for the dealer manufacturer or its agent to make up to three separate attempts to correct the same defect After three unsuccessful repair attempts or after a...

Страница 100: ...if you choose to seek remedies that are not created by the Pennsylvania Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUT...

Страница 101: ...LINE is a third party arbitration service administered by the Council of Better Business Bureaus However if you choose to seek remedies that are not created by your state Lemon Law you need not use BB...

Страница 102: ...you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE...

Страница 103: ...you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE...

Страница 104: ...you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE...

Страница 105: ...pute resolution service administered by the Council of Better Business Bureaus BBB to equitably resolve your concerns This service is offered at no cost to you BBB AUTO LINE decision is binding on Kia...

Страница 106: ...r Business Bureaus However if you choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional inf...

Страница 107: ...pair occuring under the express warranty or 2 this vehicle has been out of service for repair for a cumulative total of thirty 30 calendar days within the express warranty A written repair order or ex...

Страница 108: ...Y TDD 1 800 253 0191 www state vt us atg Lemon htm Kia offers its customer third party arbitration through BBB AUTOLINE a complaint resolution service administered by the Council of Better Business Bu...

Страница 109: ...the Council of Better Business Bureaus For additional information about BBB AUTO LINE review pages 43 47 of this book or contact Kia at the address or toll free number indicated below In addition in o...

Страница 110: ...e Council of Better Business Bureaus prior to initiating court action For additional information about BBB AUTO LINE review pages 43 47 of this book or contact Kia at the address of toll free number i...

Страница 111: ...er remedies that are not under your state Lemon law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE review pages 43 47 of t...

Страница 112: ...hould you seek a replacement or refund under the Wisconsin Lemon Law you must use the BBB AUTOLINE prior to initiating court action BBB AUTOLINE is a third party complaint resolution service administr...

Страница 113: ...ou choose to seek other remedies that are not under your state Lemon Law you need not use BBB AUTO LINE although that option is still available to you For additional information about BBB AUTO LINE re...

Страница 114: ...112 Notes 42 114 2008 3 20 12 32 PM 112...

Страница 115: ...113 Notes 42 114 2008 3 20 12 32 PM 113...

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