1
Getting Started
20
Keysight E8718A Radar Target Simulator User Guide
Return the Instrument for Service
Should it become necessary to return the E8718A for repair or service, follow the
steps below:
1
Review the warranty information shipped with your product.
2
Contact Keysight to obtain a Return Material Authorization (RMA) and return
address. If you need assistance finding Keysight's contact information, go to
(worldwide contact information for repair and
service) or refer to the Support information on the product Web page at
3
Write the following information on a tag and attach it to the malfunctioning
equipment.
– Name and address of owner. A P.O. box is not acceptable as a return
address.
– Product model number (for example, E8718A).
– Product serial number (for example, MYXXXXXXXX). The serial number
label is located on the side panel of the instrument. The serial number can
also be read from the Soft Front Panel interface, but only after the software
is installed.
– Description of failure or service required.
4
Carefully pack the instrument in its original ESD bag and packing carton. If the
original carton is not available, use bubble wrap or packing peanuts and place
the instrument in a sealed container and mark the container "FRAGILE".
5
On the shipping label, write "ATTENTION REPAIR DEPARTMENT" and the RMA
number.
NOTE
If any correspondence is required, refer to the product by its serial number and
model number.
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