20
K-2500™ BREWER
TROUBLESHOOTING
Brewer does not have power
• Plug brewer into its own grounded outlet
• Make sure that the brewer has been turned on and the touch screen
is illuminated
• Reset circuit breaker if necessary
• Plug into a different outlet
Brewer will not brew when used for the first time
• The brewer must be primed for use by filling the internal hot water
tank before the first brew
• Make sure the water supply is connected and turned on
• If your brewer has been in an environment below freezing, please
be sure to let it warm to room temperature for at least two hours
before using
Brewer will not brew
• After placing the K-Cup® pod in the K-Cup® pod holder, make sure the
handle is lowered completely
• The exit or entrance needle may be clogged
Brewer produces only a partial cup
• The exit or entrance needle may be clogged
• Clean K-Cup® pod holder if necessary and rinse under faucet
• If the brewer is alerting you to perform a “Descale,” have your Keurig®
Authorized Distributor descale the brewer
Grounds in your coffee cup
Grounds may have gathered in the exit or entrance needles and can be
cleaned using a straightened paper clip or similar tool. Refer to the exit
and entrance needle care instructions.
For any further assistance with troubleshooting, please contact your
Keurig® Authorized Distributor.
Have Questions?
We’re here to help. Visit
commercial.keurig.com
for step-by-step videos on
cleaning, descaling, and more.
Still Need Help?
Give us a call at 1-888-287-BREW (2739) ext. 5.
Service
Beyond these recommended cleaning, maintenance, and troubleshooting
procedures, this brewer is not user-serviceable. For service, please contact
your Keurig® Authorized Distributor.
For cleaning the needles video:
commercial.keurig.com/training.
