Troubleshooting
Ketra’s LS0 linear should power on to a default white state. If it powers on to some other color, that means there’s a
problem in the installation conditions. See the table below for the meaning of each color.
TROUBLESHOOTING TABLE
Color
Condition
Correction
Red or OFF
Voltage from X96 Controller is
too low
Ensure that the controller is the Ketra X96
controller. Check to see if total cable length
exceeds 50 ft (15 m), reduce to 50 ft (15 m) of cable
from X96 to last LS0 segment. Ensure that power
conductors are 16 AWG or 12 AWG (1.5 mm
2
or
3.5 mm
2
) wires, or use the QSH-CBL(P)-M-500
or QSH-CBL(P)-L-500. Ensure that length of
LS0 linear does not exceed maximum length
requirements i.e., 15 ft (4.5 m) for high output and
24 ft (7.3 m) for long run. Verify power connections
(red and black on QSH-CBL-M-500) are wired
correctly on the X96 controller and each luminaire
adapter
Magenta
LS0 is installed backwards
Disconnect power, check wiring at adapters and
follow wiring directions above, or disconnect
luminaire and reverse direction
Blue
Missing or reversed
communication signals
Verify communication (purple and white on
QSH-CBL-M-500) are wired correctly on the X96
controller and each luminaire adapter
Green or OFF
Line voltage is too low
Line voltage must be nominally 120 or 277 V
~
60 Hz for X96
Yellow
Number of luminaires exceeds
length limits. Limit for 15 ft
(4.5 m) for high output and
diffused lens type and 24 ft
(7.3 m) for long run lens type.
Remove excess luminaires and power cycle the X96
controller
Example System Connection
10 |
LS0
INSTALLATION GUIDE
P/N 3662562 Rev A
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