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Troubleshooting

Complete Guide to Your Axcess Remote Portal

Axcess Doesn’t Respond When I Press a Button on the

Remote or Front Panel

Reset Axcess. For more information, see “Resetting Axcess” on page 1.

My Music Repeats or Plays Out of Order

Select a different music play order. For more information about how to

change the music order, see “Controlling Music Play Order” on page 19.

I Can’t Control Internet Radio

Verify how you connected Entré and Axcess to the Internet. Axcess must be

connected via an HPNA/Ethernet bridge in order for you to listen to Internet

Radio on Axcess. For more information, see “How Do I Connect Axcess to

Entré and the Internet?” on page 2 .

Axcess Doesn’t Work

If you have just powered up Axcess and the following screen appears:

Do not press any buttons or interrupt power to Axcess until the configuration

process finishes.

If you did press any buttons or interrupt power, Axcess is

unusable because it has no valid Read-Only Memory (ROM).

Return your unit to an authorized service outlet for repair.

How Do I Solve a Problem with the Remote?

The Remote Is Not Responding

• Replace the batteries with fresh ones and be sure they're loaded correctly.

For more information, see “How Do I Set Up My Remote?” on page 4 of

How to Connect and Set Up My Axcess Remote Portal

How Do I Solve a Problem with Entré?

• For Entré troubleshooting information, see “Chapter 5: Troubleshooting”

How to Use and Enjoy Your Entré.

Содержание Axcess

Страница 1: ......

Страница 2: ...u do using Entré Axcess is easy to set up and easy to use With this guide you ll familiarize yourself with Axcess capabilities and quickly enjoy its state of the art technology 1 Hold the POWER ON button down on the remote control until the Standby MUSIC NET RADIO AUX and OG lights flash momentarily Then release the POWER ON button 2 When the Standby light stays lit OpenGlobe the OpenGlobe logo CE...

Страница 3: ...Do I Connect Axcess to My Phone Line 5 How Do I Connect Axcess to My Speakers 5 How Do I Set Up My Remote 5 How Do I Connect Axcess to an Auxiliary Audio Source 6 How Do I Connect Axcess to an External Power Amplifier 6 How Do I Set Up Entré to be Recognized By Axcess 6 How Do I Power Up Axcess for the Very First Time 7 Configuring Axcess Manually 7 Network Configuration 7 Manual Media Server Entr...

Страница 4: ...ing Groups Channels and Tracks 17 Controlling Music Play Order 19 Chapter 4 Enjoying Internet Radio 21 How Do I Connect to Internet Radio 21 How Do I Browse and Listen to Internet Radio 21 Browsing Groups and Channels 22 How Do I Purchase the Music I Hear on Internet Radio 23 Chapter 5 Controlling Audio Settings 25 How Do I Adjust the Volume 25 How Do I Adjust the Speaker Balance 25 How Do I Adjus...

Страница 5: ...s reads Server Not Found 31 Axcess Doesn t Respond When I Press a Button on the Remote or Front Panel 32 My Music Repeats or Plays Out of Order 32 I Can t Control Internet Radio 32 Axcess Doesn t Work 32 How Do I Solve a Problem with the Remote 32 The Remote Is Not Responding 32 How Do I Solve a Problem with Entré 32 Glossary 33 Index 35 Specifications 37 Stereo Power Output 37 Signal to Noise Rat...

Страница 6: ...xvi Complete Guide to Your Axcess Remote Portal ...

Страница 7: ...th Axcess How Do I Use Axcess Safely Read this section carefully to ensure safe operation The Kenwood Axcess is designed for operation only on AC 120V current Axcess must be connected to a 120V AC outlet that supplies constant voltage Do not use an outlet controlled by a switch or the switched power outlet on a receiver or other audio component Prevent electric shock Do not expose your Axcess to r...

Страница 8: ...gh Entré the way you set up Entré s Internet connection affects how Internet Radio works on Axcess There are two ways to connect Entré to the Internet Dial up via Entré s internal modem Broadband through DSL a cable modem or other high speed connection To learn more about connecting Entré to the Internet see How Do I Connect My Entré to the Internet on page 17 of How to Connect and Set Up Your Ent...

Страница 9: ...ss functions including Internet Radio Connect the components according to the following illustration If you use a broadband Internet connection and you connect Entré to the Internet via a Universal Serial Bus USB Ethernet adaptor and an HPNA Ethernet bridge you will be able to use all of Axcess functions including Internet Radio Connect the components according to the following illustration Entré ...

Страница 10: ...daptor the CATC NetMate directly from Kenwood USA Visit our website at www kenwoodusa com You can also make a broadband connection from Entré to the Internet via its USB connector and an Ethernet adaptor without using an HPNA Ethernet bridge for Axcess However you will not be able to listen to Internet Radio on Axcess All of Axcess other functions will operate normally Entré Broadband Internet Con...

Страница 11: ...ires from the left and right speakers to the speaker connectors on the back of Axcess Make sure to connect the speaker s positive terminals to the positive terminals on Axcess Do not allow the and wires to touch short circuit as this could damage Axcess The speakers must have a nominal impedance of more than 6 ohms Connecting Axcess to speakers with a nominal impedance of less than 6 ohms may caus...

Страница 12: ...ct Axcess to an External Power Amplifier You can use Axcess as the audio source for a more powerful audio system by connecting it to an external power amplifier which can then be used to drive larger speakers Once you ve connected Axcess to the external amplifier Axcess volume control will control the volume of the amplifier and the speakers connected to it Connect stereo audio cables from Axcess ...

Страница 13: ...g screen appears for about 2 3 seconds Do not press any buttons on either Axcess front panel or remote control until the configuration process is complete If you do Axcess will be unusable because it has no valid Read Only Memory ROM Return your unit to an authorized service outlet for repair Once this process is complete Axcess enters the AUX input mode You can then choose to listen to an auxilia...

Страница 14: ...nter the correct DNS address 8 Press the SELECT button Done appears in the top line 9 If you entered all the network information correctly press the up or down buttons until the bottom line reads Yes and press the SELECT button If you made a mistake entering any of the network information press the up or down buttons until the bot tom line reads No and press the SELECT button Axcess returns to the...

Страница 15: ...tures Axcess is a portal a doorway to your stored media collection providing a convenient way to enjoy your MP3 and Internet Radio collections Enjoy the MP3s stored in your Entré music library through Axcess without downloading music to a new device or computer each time you change locations Or listen to Internet Radio stations You ll enjoy the spectacular array of online stations without putting ...

Страница 16: ...er for use with included IR remote 4 Skip Scan backward 5 Skip Scan forward 6 Display 7 Music mode button 8 Internet Radio mode button 9 Auxiliary mode button 10 OpenGlobe Web services but ton 11 Headphone jack 12 Stop button 13 Pause button 14 Play button 15 Left navigation button 16 Up navigation button 17 Down navigation button 18 Select button 19 Right navigation Track informa tion button 20 V...

Страница 17: ...Auxiliary mode button 4 Stop button 5 Pause button 6 Skip Scan backward 7 Skip Scan forward 8 Audio settings button 9 Left navigation button 10 Down navigation button 11 Power On Standby button 12 Power Off button 13 Play button 14 Volume up button 15 Volume down button 16 Mute button 17 OpenGlobe Web services but ton 18 Up navigation button 19 Select button 20 Right navigation Track infor mation ...

Страница 18: ...n the remote or POWER on Axcess front panel Axcess will go through an auto matic network configura tion which may include automatically downloading updated software from Entré Do not press any buttons on either Axcess front panel or remotecontrol until the configuration process is complete Initializing The Standby light turns off after illuminat ing briefly Axcess is initializing starting up Press...

Страница 19: ...ct IP address press the SELECT button Axcess will show the gateway address 5 Use the left right and up down arrow buttons as before to enter the cor rect gateway address 6 Press the SELECT button The network mask appears Use the left right and up down arrow buttons as before to enter the correct network mask 7 Press the SELECT button The DNS address appears Use the left right and up down arrow but...

Страница 20: ...bottom line shows the name of the Entré you want Axcess to use 3 Press the SELECT button How Do I Switch Modes Once you ve turned on Axcess you can immediately enjoy music or Internet Radio or an auxiliary source such as your TV by selecting one of the mode buttons Axcess has the following modes Press this button To MUSIC Enjoy the music stored on Entré s high capacity music storage system NET RAD...

Страница 21: ...trol music play These buttons work just like the play control buttons on Entré Press this button To Move to the left Move up Move to the right View Track information Move down Select an item Press this button To Play music In Internet Radio mode Re acquire the selected station if the station connection is lost Stop music Pause music In Internet Radio mode Not used Skip to the previous Track Press ...

Страница 22: ...ting to Know Your Axcess 16 Complete Guide to Your Axcess Remote Portal Skip to the next Track Press and hold to fast forward through the cur rent Track In Internet Radio mode Not used Press this button To ...

Страница 23: ...ic mode Press MUSIC on Axcess or the remote Playing Music Once you re in Music mode press to play the piece of music currently displayed on Axcess While a Track is playing press the right navigation arrow to view its playing time Browsing Groups Channels and Tracks When you added music to Entré the hub automatically organized your music for you or you may have organized it yourself When you use Ax...

Страница 24: ...Groups on your Entré press the left navigation button The current Group appears on the first line of the display and the first Chan nel in that Group appears on the second line Use the left and right navigation buttons to browse available Groups If your Entré contains more than one Group arrows appear on one or both sides of the currently selected Group Use the up and down navigation buttons to br...

Страница 25: ...er Does this Normal Plays the current Channel in sequential order once then stops This is the default setting Whenever you turn on Axcess from Standby mode play order will reset to this default Shuffle Title Randomly plays all Tracks within the currently selected Channel until you press Axcess won t repeat any Track until it has played all of them Shuffle Group Randomly plays all Tracks within the...

Страница 26: ...re in Music mode The current play order appears on the first line of the display 2 Press MUSIC again to move to the next available play order Continue pressing MUSIC until you find the play order you want 3 Once you stop pressing MUSIC Axcess saves the selected play order and returns to the regular screen after a few seconds ...

Страница 27: ...Radio Axcess Internet Radio capabilities depend on Entré s connection to the Internet The ability to listen to Internet Radio on Axcess depends on how you connected Entré to the Internet For more information about how Entré s Internet connection affects Internet Radio on Axcess see How Do I Connect Axcess to Entré on page 2 of How to Connect and Set Up Your Axcess Remote Portal To learn more about...

Страница 28: ...ow to Use and Enjoy Your Entré Entertainment Hub Browse Groups and Channels on Axcess much as you do with Entré You can browse available Internet Radio stations whether or not a station is playing 1 To browse Groups press the left navigation button The current Group appears on the first line of the display and the first Channel in that Group appears on the second line Once a Group name appears in ...

Страница 29: ...eb site While the song is playing press If information on the song is cur rently available a screen similar to the following appears If the song information is not currently available the following screen appears A list of your tagged songs is kept on the OpenGlobe web site You can view the list by pressing on Entré At the OpenGlobe web site click on My Kenwood Axcess Wishlist For more information...

Страница 30: ...Enjoying Internet Radio 24 Complete Guide to Your Axcess Remote Portal ...

Страница 31: ...lance You can change the balance of your speakers making the left speaker louder than the right one for example 1 Select the balance setting Press the up and down navigation buttons simultaneously Or press AUDIO on the remote The speaker balance screen appears 2 Adjust the balance Make the left speaker louder by pressing the left navigation button repeatedly Make the right speaker louder by pressi...

Страница 32: ...ation button repeatedly Decrease the bass by pressing the left navigation button repeatedly Return the setting to the center by pressing the left and right naviga tion buttons simultaneously 3 Exit the bass setting screen Don t press any buttons for a few seconds Axcess exits the screen automatically Or press the up and down navigation buttons simultaneously How Do I Adjust the Treble Setting Chan...

Страница 33: ...he right navigation button repeatedly Decrease the treble by pressing the left navigation button repeatedly Return the setting to the center by pressing the left and right naviga tion buttons simultaneously 3 Exit the treble setting screen Don t press any buttons for a few seconds Axcess exits the screen automatically Or press the up and down navigation buttons simultaneously ...

Страница 34: ...Controlling Audio Settings 28 Complete Guide to Your Axcess Remote Portal ...

Страница 35: ...ces surrounding it For example if you don t hear anything through the speakers it s useful to know if it only happens when you are listening to MP3 files Knowing that means the speakers themselves aren t part of the problem The more you know about when a problem occurs the more likely it is that you or the technician can solve it 2 Check each part of the signal s path from source such as Axcess to...

Страница 36: ...e recommend reading this chapter before calling Kenwood If you are still experiencing difficulties use one of the following methods to contact Kenwood Customer Support Call 1 800 KENWOOD Email inquiry kenwoodusa com Visit the Web at www kenwoodusa com How Do I Solve Sound Problems There s No Sound Check that you connected the speakers properly For more information about connecting speakers see How...

Страница 37: ... on Axcess reads Server Not Found If the display on Axcess looks like the image below then Axcess isn t connecting to Entré correctly For more information about connecting the two devices see How Do I Connect Axcess to Entré and the Internet on page 2 of How to Connect and Set Up Your Axcess Remote Portal Reset Axcess after trying each of these options For more information on resetting Axcess Chec...

Страница 38: ...o I Connect Axcess to Entré and the Internet on page 2 Axcess Doesn t Work If you have just powered up Axcess and the following screen appears Do not press any buttons or interrupt power to Axcess until the configuration process finishes If you did press any buttons or interrupt power Axcess is unusable because it has no valid Read Only Memory ROM Return your unit to an authorized service outlet f...

Страница 39: ...listing music Channels Playlists CDs etc For more information about Music Groups see Browsing Groups Channels and Tracks on page 17 For more information about Internet Radio Groups see Browsing Groups and Channels on page 22 High Capacity Music Storage System Entré s hard drive where you can store MP3s as well as information and cover art for your CDs and DVDs and radio stations You can then play ...

Страница 40: ...Glossary 34 Complete Guide to Your Axcess Remote Audio Player ...

Страница 41: ... manual 7 12 configuring audio settings 25 connecting troubleshooting See troubleshooting connecting speakers 5 contacting Kenwood 30 controlling audio settings 25 play order 19 D dial up 2 downloading software 7 E Entré troubleshooting 32 F firmware update 12 front panel 10 troubleshooting 32 G Groups 33 Internet Radio 22 music 17 H headphones 10 High Capacity Music Storage System defined 33 I im...

Страница 42: ...ternet See Internet Radio remote 11 troubleshooting 32 S selecting modes 14 server defined 33 not found 31 setting up audio 25 signal path troubleshooting 29 skipping Internet Radio 30 software update 12 sound adjusting balance 25 bass 26 treble 26 troubleshooting 30 31 speakers adjusting balance 25 bass 26 treble 26 connecting 5 troubleshooting 30 switching modes 14 T tagging music 23 Tracks 17 3...

Страница 43: ...l 0 11 THD 1 kHz 8 ohms 15 watts per Channel 0 7 70Hz 20 kHz 8 ohms FTC Signal to Noise Ratio 86dB A WTD Residual noise 100dB A WTD Channel separation 56dB 1kHz AUX input Input impedance 7 74kOhm 1kHz AUX Input Dimensions 9 W x 4 11 16 D x 8 D Weight 4 lb ...

Страница 44: ...Internet www kenwoodusa com e mail inquiry kenwoodusa com Telephone 1 800 KENWOOD Main Office P O Box 22745 Long Beach CA 90801 5745 ...

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