Thrulink Operations Manual
TROUBLE-SHOOTING
Problem
Suggestion
Cannot access web
GUI
- Verify correct static IP settings for your computer.
- Verify secure web browser address is used
(
https://192.168.1.10
for example)
- Attempt to ping the device and check for network connectivity.
- If ping replies, reboot/power cycle the ThruLink
- Connect to WAN port and ping WAN IP. If ping replies, access
the GUI using the WAN IP using the https protocol. If LAN and
WAN configurations are set to the same subnet, change to
differing subnets.
- If still unresponsive, escalate for support
Problem
Suggestion
Cannot log in to
web GUI using
ID/Password
- Verify correct ID and password
- If system has been defaulted, access using default “admin /
admin”
- Connect to serial console, choose option 2 to reset interface
password “admin”
Problem
Suggestion
Unsure the network
is working correctly
- Use the network tool to ping the gateway IP
- Use the ping tool to verify other devices on the network
respond
- If no response, verify ISP/WAN/LAN configurations
- Check Tunnel Mode activity messages from System page (see
page 13 of this manual for details).
- Power cycle router
Problem
Suggestion
Tunnel will not
connect
- Check Tunnel Mode activity messages from System page (see
page 13 of this manual for details).
- Ping remote Server/Client WAN IP using Network ping tool
- Ping remote Server/Client WAN IP using MS Command Prompt
- If applicable, ping gateway IP using local ThruLink Network ping
tool
- If applicable, ping gateway IP using MS Command Prompt
- Verify Firewall settings. If firewall enabled, verify ICMP port has
been allowed. Disable firewall to check if connection can be
established. If the MS firewall is disabled, verify no other firewall
software is enabled.
- Verify router ports are correctly forwarded
Further assistance is available by contacting the nearest KBC technical support
representative. See preface page “ii” for contact information and availability.
25
Thrulink Operations Manual
WARRANTY INFORMATION
KBC extends the following LIMITED WARRANTY to the original owner/purchaser of this
product as follows:
-
Two years from the date of initial sale for all wireless and network products.
-
Five years from the date of initial sale for all fiber products.
1)
If, within the specified warranty period, this product, or any part or portion thereof,
shall prove upon examination by KBC, to be defective in material or workmanship,
KBC will repair or replace such part or portion at KBC’s option. The warranty
period on the repaired or replaced part or portion of this product shall be limited to
the unexpired term of the original warranty. The buyer shall be responsible for all
shipping and transportation of the product to KBC for any performance under this
warranty.
2)
Conditions and Exceptions:
a)
Any accident to this product, any misuse or abuse, alternation, use in modified
form, or any attempt to repair this product shall void this warranty. These
conditions to the warranty include, but are not limited to, incorrect power
connections, physical damage due to mechanical shock, exposure to moisture,
and circuit modification.
b)
SHOULD THIS PRODUCT PROVE DEFECTIVE FOLLOWING PURCHASE, THE
BUYER, NOT THE MANUFACTURER, DISTRIBUTOR, OR RETAILER, ASSUMES
THE ENTIRE COST OF ALL SERVICING OR REPAIR, EXCEPT AS OTHERWISE
PROVIDED BY THE TERMS OF THIS WARRANTY.
c)
FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTY ON THIS PRODUCT,
THE BUYER IS LIMITED TO THE FOLLOWING DAMAGES. (1) THE COST OF
LABOR TO REPAIR OR REPLACE DEFECTIVE PARTS OR PORTIONS OF THIS
PRODUCT, AND (2) THE COST OF THE REPAIRED OR REPLACE PARTS OR
PORTIONS OF THIS PRODUCT.
d)
NO OTHER EXPRESSED OR IMPLIED WARRANTIES HAVE BEEN MADE OR WILL
BE MADE ON BEHALF OF KBC WITH RESPECT TO THE SALE, REPAIR,
INSTALLATION, OPERATION, OR REPLACEMENT OF THIS PRODUCT. KBC
DISCLAIMS ANY IMPLIED WARRANTY OF MERCHANTABILITY OF THIS
PRODUCT OR ITS FITNESS FOR ANY PURPOSE, AND THE BUYER AGREES THAT
THIS PRODUCT IS SOLD “AS IS” AND THAT THE ENTIRE RISK OF QUALITY
AND PERFORMANCE OF THIS PRODUCT IS WITH THE BUYER, EXCEPT AS
OTHERWISE PROVIDED BY THE TERMS OF THIS WARRANTY.
e)
Some states/jurisdictions do not allow exclusions or limitations of incidental or
consequential damages, or limitations on how long an implied warranty lasts,
so the above exclusions or limitations may not apply to you.
f)
If you do not wish to be bound by any of the provisions in this
warranty, please return the product(s) immediately.
3)
Contact your dealer regarding return authorizations for out of
warranty repairs and any further product information.
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